Customer reviews from manufacturer
Hotpoint - 15.6 Cu. Ft. Top-Freezer Refrigerator with LED Interior Lighting - White
Average customer rating
4.5
(1,238 Reviews)
Rating breakdown 1,238 reviews
5 Stars
844
4 Stars
265
3 Stars
75
2 Stars
27
1 Star
27
92%of customers recommend this product.
(
1,046 out of
1,143)
Customer Reviews for Hotpoint - 15.6 Cu. Ft. Top-Freezer Refrigerator with LED Interior Lighting - White
Customer Rating
1
Enginnering manager Doctors regional hospital
on June 11, 2021
Posted by: Anonymous
from Corpus Christi Texas
This refrigerator has been broken since the third week we installed it .Leak in evaporator.
The recommended service provider will not fix and never even reported it to GE .
Worst service and worst refrigerator we ever purchased.
The recommended service provider will not fix and never even reported it to GE .
Worst service and worst refrigerator we ever purchased.
No, I would not recommend this to a friend.
Response from manufacturerBy Joyce@Hotpoint , Hotpoint_Appliances, June 14, 2021
Hello- We are so sorry that you are having this issue with your refrigerator and with service. Please note the warranty in your manual regarding using in a commercial setting.
Refer to page 21. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000478-1.pdf
GE Consumer Service can be reached directly by calling
1-800-432-2737. Thank you! Joyce@Hotpoint
Refer to page 21. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000478-1.pdf
GE Consumer Service can be reached directly by calling
1-800-432-2737. Thank you! Joyce@Hotpoint
Written by a customer while visiting manufacturer
Customer Rating
3
Functional
on June 12, 2021
Posted by: Mike0216
from Elkhorn WI
Bought a month ago for our lake house. It slides around too much when you pull the doors open. Otherwise it does the job.
I would recommend this to a friend!
Response from manufacturerBy Joyce@Hotpoint , Hotpoint_Appliances, June 14, 2021
Hello- Thanks so much for taking the time to share your review. We are glad to hear your new refrigerator is working well for you. If your refrigerator is moving when you open the door, we recommend checking the leveling.
Please review page 10 in your manual. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000478-1.pdf
If you have any additional questions in the future, please don't hesitate letting us know. We are here to help! Enjoy your lake house! Joyce@Hotpoint
Please review page 10 in your manual. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000478-1.pdf
If you have any additional questions in the future, please don't hesitate letting us know. We are here to help! Enjoy your lake house! Joyce@Hotpoint
Written by a customer while visiting manufacturer
Customer Rating
3
noisy...slow recovery
on June 15, 2021
Posted by: barton
from arnold, mo
very noisy...rapid cool loss when open door...very slow to recover cool temp after opening door...
No, I would not recommend this to a friend.
Response from manufacturerBy Joyce@Hotpoint , Hotpoint_Appliances, June 18, 2021
Hello- We are sorry to hear your refrigerator seems loud and that it is difficult for the refrigerator to stay cool after extended door openings. We are happy to help! Newer refrigerators sound different from older refrigerators. Modern refrigerators have more features and use newer technology. Please see the following link to view normal sounds you will hear from your refrigerator.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
It is normal for the refrigerator to lose some of the coolness when you are loading your groceries or cleaning the refrigerator. Please see the following link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If the above information doesn't help, we recommend taking advantage of your warranty by calling
1-800-432-2737. Thank you! Joyce@Hotpoint
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
It is normal for the refrigerator to lose some of the coolness when you are loading your groceries or cleaning the refrigerator. Please see the following link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If the above information doesn't help, we recommend taking advantage of your warranty by calling
1-800-432-2737. Thank you! Joyce@Hotpoint
Written by a customer while visiting manufacturer
Customer Rating
4
Good quality
on June 15, 2021
Posted by: Big Dot
Just purchased Too new to rate but like appearance
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
5
2nd refrigerator
on June 17, 2021
Posted by: Alley
from North Carolina
We bought this as a second refrigerator to put in the garage. It is the perfect size and does an excellent job keeping items cool. The interior space is plenty for what we need.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
5
Great appliance, great price
on June 17, 2021
Posted by: hills
Great price for a great product, limited space for fridge placement. Lots of space inside fridge.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
5
Perfect size, works well.
on June 17, 2021
Posted by: ColoCAM
from Loveland, CO
Perfect size for our garage refrigerator. Plenty of space for extra freezer and refrigerator space to supplement our kitchen unit. The refrigerator door has a spot for two gallons of milk. Nice refrigerator with a great price. Just what we needed.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
3
Freezer gasket not sealing
on June 17, 2021
Posted by: Mellie
from Martin, TN
I have had this refrigerator about three weeks...and the freezer door gasket is not sealing. This morning I came out to a freezer that is iced and frozen products beginning to unthaw.
No, I would not recommend this to a friend.
Response from manufacturerBy Joyce@Hotpoint , Hotpoint_Appliances, June 21, 2021
Hello- We are sorry that you are having this issue. We recommend removing the freezer gasket and reinstalling it. If you don't get a tight fit, we recommend taking advantage of your warranty by calling GE Consumer Service at 1-800-432-2737. Thank you! Joyce@Hotpoint
Written by a customer while visiting manufacturer