Customer reviews from manufacturer
Hotpoint - 28 in. Wide 15.6 Cu. Ft. Top-Freezer Refrigerator with LED Interior Lighting - White
Average customer rating
4.5
(1,274 Reviews)
Rating breakdown 1,274 reviews
5 Stars
863
4 Stars
271
3 Stars
79
2 Stars
32
1 Star
29
91%of customers recommend this product.
(
1,055 out of
1,156)
Customer Reviews for Hotpoint - 28 in. Wide 15.6 Cu. Ft. Top-Freezer Refrigerator with LED Interior Lighting - White
Customer Rating
2
feature good but makes way to much noise
on June 2, 2021
Posted by: jh46
from glen ullin nd.
we did buy hotpoint a lot still have a upright frezzer and it old but now question a new one
No, I would not recommend this to a friend.
Response from manufacturerBy Eliza@GEA, GE Appliances, June 7, 2021
Hi there, we truly appreciate you being a loyal member of the GE Appliances family and choosing this top-freezer refrigerator as a new addition to your home! While we're excited that you're enjoying your refrigerator's many helpful features, we are sorry to hear that you're experiencing noise issues. We will be sure to share your valuable feedback with our design team for improvement and would love to offer you some guidance in this.
While our refrigerators are designed with as quiet of a performance as possible, newer refrigerators have more features and use more advanced technology than older models. You can learn more about the normal sounds you may hear on page 19 of your Use and Care Manual, seen here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000478-1.pdf.
We would be grateful for the opportunity to support you in finding a new upright freezer in the future, so please don't hesitate to reach back out to us when the time comes. We sincerely hope that this information offers you some assurance and look forward to serving you in the future. Thanks for taking the time to share your review! -Eliza@Hotpoint
While our refrigerators are designed with as quiet of a performance as possible, newer refrigerators have more features and use more advanced technology than older models. You can learn more about the normal sounds you may hear on page 19 of your Use and Care Manual, seen here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000478-1.pdf.
We would be grateful for the opportunity to support you in finding a new upright freezer in the future, so please don't hesitate to reach back out to us when the time comes. We sincerely hope that this information offers you some assurance and look forward to serving you in the future. Thanks for taking the time to share your review! -Eliza@Hotpoint
Written by a customer while visiting manufacturer
Customer Rating
5
Size is perfect for our needs
on June 1, 2021
Posted by: Richard K
from Harrisburg, PA
Purchased as a second refrigerator for our drinks and items needed for entertaining
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
5
Great price point refrigerator,
on June 1, 2021
Posted by: 123456
from wi
Metal shelves are always a little flimsy for my liking but not a deal breaker.
this is a basement fridge so holds beverages and overstock from the main fridge.
I purchased an extra freezer shelf, so picked up additional storage.
this is a basement fridge so holds beverages and overstock from the main fridge.
I purchased an extra freezer shelf, so picked up additional storage.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
5
Perfect size for a basement fridge!
on May 31, 2021
Posted by: Kennywood
from SHADYSIDE, OHIO
So far, So good.. Haven’t had any issues.. Works great!
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
5
Surprised there isn't meat tray.
on May 31, 2021
Posted by: dpm5
from Boston, MA
Is smaller than my previous refrigerator but needed to fit into enclosed cabinet spacing. No longer make 30" wide refrigerators.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
5
Solid, basic fridge
on May 31, 2021
Posted by: RVABecky
from Richmond, VA
Have had it for a couple of weeks, and it's a clear upgrade from the one I had before it. Temperature appears to be even, and it's more spacious inside than you'd think based on the size of the appliance. I'm happy with the purchase.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
5
Nice size
on May 30, 2021
Posted by: Pete b
from Nj
Wanted smaller for the right price and got it. Just right
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
1
Poor quality compressor system
on May 27, 2021
Posted by: Handymario
I bought it January 2021 and it failed 4 months later
No, I would not recommend this to a friend.
Response from manufacturerBy Eliza@GEA, GE Appliances, May 27, 2021
Hi there, we truly appreciate you choosing this top-freezer refrigerator for your home and taking the time to share your review. We are terribly sorry to hear that you are having issues with its compressor and sincerely apologize for the disappointment. This certainly isn't the performance we would expect or the experience that we strive for. Your feedback is very valuable to us and we have shared your concerns with our team for review and improvement.
We have looked into this for you and are glad to see that you have been working with our Consumer Relations department. We have shared this review with your case manager so that they are updated on the status of your situation and would encourage you to continue to work with them through this process. We are optimistic that your case manager will be able to offer you assurance in this situation and hope for the chance to restore your trust in us. All the best! -Eliza@Hotpoint
We have looked into this for you and are glad to see that you have been working with our Consumer Relations department. We have shared this review with your case manager so that they are updated on the status of your situation and would encourage you to continue to work with them through this process. We are optimistic that your case manager will be able to offer you assurance in this situation and hope for the chance to restore your trust in us. All the best! -Eliza@Hotpoint
Written by a customer while visiting manufacturer