Customer reviews from manufacturer
Hotpoint - 15.6 Cu. Ft. Top-Freezer Refrigerator with LED Interior Lighting - White
Average customer rating
4.5
(1,237 Reviews)
Rating breakdown 1,237 reviews
5 Stars
843
4 Stars
265
3 Stars
75
2 Stars
27
1 Star
27
92%of customers recommend this product.
(
1,046 out of
1,143)
Customer Reviews for Hotpoint - 15.6 Cu. Ft. Top-Freezer Refrigerator with LED Interior Lighting - White
Customer Rating
5
Perfect second refrigerator
on September 16, 2021
Posted by: Lance123
from Cornville, AZ
After a small hiccup; the fan was not plugged in, so the appliance was not cooling properly, everything is working as it should. GE was quick to send a technician who found the easy fix. The refrigerator is a good size and works well for my needs.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
2
Runs LOUD
on September 21, 2021
Posted by: molly dolly
from Indiana
I got this refrigerator because of the size. I had to have one to fit in a small space due to height. This is the only one I could find after hours of comparing. It is cute but is so loud I can hardly stand it. It makes many different sounds and runs a lot. I had to turn it lower than the recommended setting to keep things cold. No info given when installed I did not know it was going to run for 6 hours straight! Worst feature is the noise I can handle the other things although I do not like the wire racks and the inverted handles. Hope it hold up since it runs so much! I did read the reviews about the noise but gave in because if the size and height of my cabinets.
No, I would not recommend this to a friend.
Response from manufacturerBy Chris@Haier, Haier Appliances, September 22, 2021
Hello, thank you for your review. We hate to hear that you have not been pleased with the noise level and functionality of your new refrigerator. It's not what we would expect to happen and we apologize for any inconvenience or frustration this may have caused you. If you have any further questions or concerns, please feel free to contact us any time as we are always here to help. -Chris@Haier
Written by a customer while visiting manufacturer
Customer Rating
4
Good storage
on September 21, 2021
Posted by: Maria20
from Oaklyn NJ
I thought it was a decent size refrigerator for the right price
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
1
Terrible
on September 27, 2021
Posted by: Kcast4
from Reading pa
Fan motor went 1yr after installing. Service came out to repair now refrigerator will not get cold. Had to throw away alot of food because of temperature.
No, I would not recommend this to a friend.
Response from manufacturerBy Sarah@Hotpoint, Hotpoint_Appliances, September 28, 2021
Hello. We appreciate the time you took to reach out to us with your refrigerator concern. We hate to hear you had an issue with the fan motor, and the unit is now not cooling. We know how concerning issues like these would be, and would like to help.
After reviewing our system, we do see you have recently emailed for support and a case has been created for you. One of our specialists will be reviewing this matter and reaching back out to you soon. We will certainly update them with the information you left in this review.
For an issue with the refrigerator not getting cold, some troubleshooting options include making sure the door gasket is not torn and has no gaps, and the door is sealing completely. The unit should also have adequate air clearance to ensure proper performance. (The air clearance on this unit should be ¾” on the sides, 1” on the top and 2” in the back.) As you've had service recently, it is also possible the refrigerator could have been left in a diagnostic mode; if that is the case, disconnecting the unit from power for 30 seconds should reset the electrical components and restore normal function.
Additional troubleshooting steps are available on this article on our GE website: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185 . Our service department can also be reached at 1-800-432-2737 if necessary.
We hope you are able to get this cooling issue resolved quickly, so you can enjoy your refrigerator without issue. If you have any other concerns or inquiries, we're always glad to help. -Sarah@Hotpoint
After reviewing our system, we do see you have recently emailed for support and a case has been created for you. One of our specialists will be reviewing this matter and reaching back out to you soon. We will certainly update them with the information you left in this review.
For an issue with the refrigerator not getting cold, some troubleshooting options include making sure the door gasket is not torn and has no gaps, and the door is sealing completely. The unit should also have adequate air clearance to ensure proper performance. (The air clearance on this unit should be ¾” on the sides, 1” on the top and 2” in the back.) As you've had service recently, it is also possible the refrigerator could have been left in a diagnostic mode; if that is the case, disconnecting the unit from power for 30 seconds should reset the electrical components and restore normal function.
Additional troubleshooting steps are available on this article on our GE website: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185 . Our service department can also be reached at 1-800-432-2737 if necessary.
We hope you are able to get this cooling issue resolved quickly, so you can enjoy your refrigerator without issue. If you have any other concerns or inquiries, we're always glad to help. -Sarah@Hotpoint
Written by a customer while visiting manufacturer
Customer Rating
4
Energy saver
on September 29, 2021
Posted by: urb 22
from New york
I got it free from empower New York. So far I'm pretty happy with it.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
5
Great Fridge
on September 30, 2021
Posted by: Laundry Room Fridge
from Queen Creek, Arizona
I bought this 2 weeks ago and it is really great !!!
Written by a customer while visiting manufacturer
Customer Rating
5
Small space centric
on September 30, 2021
Posted by: Heather G
from San Fernando Valley
Needed a replacement fridge. Found Hotpoint and its perfect for our needs and our small space.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
1
Would not recommend
on October 1, 2021
Posted by: Eleanor
from Cresco
Bought this refrigerator in March and it’s been noisy until it stopped working beginning of September. The freezer defrosted and refrigerator got too warm. Still waiting for maintenance.
No, I would not recommend this to a friend.
Response from manufacturerBy Kelsey@Hotpoint, Hotpoint, October 5, 2021
Hello there - we are very sorry that your refrigerator was especially noisy and ultimately stopped working. This must be discouraging and we certainly understand your disappointment.
It's important to note that newer refrigerators sound different from older refrigerators, as modern refrigerators have more features and use newer technology. We encourage you to check out page 19 of the owner's manual for a list of normal operating sounds, just to be sure that the noises you're hearing are typical for your refrigerator: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000478-1.pdf.
We are confident that the maintenance technician will be able to accurately diagnose and repair your refrigerator. Please reach out to us if you have any questions or concerns. Again, we want to apologize for any inconveniences this has caused you and your family. Be well, Kelsey@Hotpoint
It's important to note that newer refrigerators sound different from older refrigerators, as modern refrigerators have more features and use newer technology. We encourage you to check out page 19 of the owner's manual for a list of normal operating sounds, just to be sure that the noises you're hearing are typical for your refrigerator: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000478-1.pdf.
We are confident that the maintenance technician will be able to accurately diagnose and repair your refrigerator. Please reach out to us if you have any questions or concerns. Again, we want to apologize for any inconveniences this has caused you and your family. Be well, Kelsey@Hotpoint
Written by a customer while visiting manufacturer