Hi there, and thanks for sharing your experience with this refrigerator. We truly hate to hear you have concerns with the noise level of the unit, have had difficulty cleaning it, and have some remaining plastic stuck on the unit. We know issues like these must be frustrating to deal with, and regret any inconvenience caused. Our team will be informed of your concerns for future review and development.

While we want to provide as peaceful an environment as possible, we do expect newer model refrigerators may sound a bit different than older ones you might be used to, because of added features and technology. If you want to ensure the noise you’re hearing is normal for the model, we have an article discussing possible noises here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901& . For the issue you’ve had with streaks on the door, we do suggest using mild detergent mixed with warm water on the stainless steel, or approved stainless steel cleaners (such as Cerama Bryte). More cleaning details are listed on page 9 of the manual, available here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000478-2.pdf&_ .

Regarding the plastic you have left on the unit, if it’s behind the seals and you need to pull the gasket out to remove it, we have information on how the gasket can be adjusted: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16609 . We hope that helps, but if necessary our service department is also available at 1-800-432-2737.

We are confident this refrigerator will serve your needs well for a long time to come, and are available if you have any other concerns or questions. Going forward, we’ll do everything we can to earn your trust in our brand. -Sarah@GEA