Customer reviews from frigidaire.com
Frigidaire 24" Top Control Built-In Dishwasher, 54dba - White
Average customer rating
4.2
(4,422 Reviews)
Rating breakdown 4,422 reviews
5 Stars
2,462
4 Stars
1,081
3 Stars
377
2 Stars
172
1 Star
330
82%of customers recommend this product.
(
540 out of
659)
Customer Reviews for Frigidaire 24" Top Control Built-In Dishwasher, 54dba - White
Customer Rating
1
Doesn’t dry...
on March 30, 2020
Posted by: Jzhann
This was installed when i moved into our newly built home. Its been 2 months and we never can get the thing to dry.. we ran all of our cycles and they always leave the dishes and silverware wet with moisture buildup inside which can lead to mold.
Response from frigidaire.comBy Keyanna A. , Online Outreach Specialist , March 31, 2020
Hi there, Jzhann! Thank you for taking the time to provide us with feedback. We are disheartened to learn you are having trouble with the dishes getting dry. Let’s see what we can do to help. Here is a troubleshooting video. If this video doesn’t help, reach out to us directly.
https://youtu.be/BsvwBkwRVUY
We are available via Live Chat Monday through Friday from 8:30 am to 8 pm EST or by calling into our Customer Engagement Center at 1 (800) 374-4432. ~Keyanna
https://youtu.be/BsvwBkwRVUY
We are available via Live Chat Monday through Friday from 8:30 am to 8 pm EST or by calling into our Customer Engagement Center at 1 (800) 374-4432. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Disapointing
on March 31, 2020
Posted by: WhatAjoke
[This review was collected as part of a promotion.] Smaller than expected, dishes dont fit as well as in other dishwaasher brands, doesnt dry dishes at all, racks wobble and seem flimsy.
Will nor buy again.
Will nor buy again.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, April 1, 2020
Hello Valued Customer,
Thank you for taking the time to provide both a design and performance review of your dishwasher. We can recommend reviewing the loading your dishwasher section of the owner' s manual for tips on making the best of the space.
Additionally, we do recommend the continued use of a rinse aid. Also, please confirm that your water heater is set at 120°F (49°C) to assure proper water temperature inside the dishwasher. Lastly, run the faucet closest to the dishwasher prior to starting the dishwasher to purge cold water from the hot water line.
Should you want to contact us in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Thank you for taking the time to provide both a design and performance review of your dishwasher. We can recommend reviewing the loading your dishwasher section of the owner' s manual for tips on making the best of the space.
Additionally, we do recommend the continued use of a rinse aid. Also, please confirm that your water heater is set at 120°F (49°C) to assure proper water temperature inside the dishwasher. Lastly, run the faucet closest to the dishwasher prior to starting the dishwasher to purge cold water from the hot water line.
Should you want to contact us in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Had it for less than a week and I hate it.
on April 4, 2020
Posted by: Meewe
Just installed this dishwasher. It worked fine for one wash cycle. Now it won't start a cycle for some reason. It just blinks and times out when I hit start. I tried checking to see if there was something preventing it from closing, but even after taking everything out and shutting the door it still won't start a wash cycle. I don't know whether there's something wrong with the latch system, but if so, considering I literally just bought this thing, that is not looking good.
Response from frigidaire.comBy Online Outreach Specialist, April 7, 2020
Oh no, Meewe! We're saddened to hear that this has happened with your dishwasher.
Please take a moment to chat with us or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Please take a moment to chat with us or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
1 and done
on April 25, 2020
Posted by: Heartland25
Received this new dishwasher yesterday, fully crated and in box. Was slightly suspicious that the inside of the unit was wet? Got the unit installed no problems. Ran 1 cycle for testing purposes and no issues. Loaded it up to run it today and door won’t latch so unit won’t run. I think I got someone else’s junk. I am so so disappointed and after reading reviews am concerned that I bought a piece of junk. Can’t reach anyone till Monday so I guess this will be the start of my nightmare. Ugh.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , April 30, 2020
Hi, Heartland25!
We apologize that this has been your encounter with your dishwasher in such a short time and thank you for bringing it to our attention.
So that we are able to gain a little more insight to properly address your concerns, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Best Regards,
Ciara
We apologize that this has been your encounter with your dishwasher in such a short time and thank you for bringing it to our attention.
So that we are able to gain a little more insight to properly address your concerns, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
big let down
on May 6, 2020
Posted by: dishpan hands mike
i bought the dishwash 1/28/202 The unit completely failed 3/20/2020. a Frigidaire repair man came out 3/27/2020 and determined that the pump and mother board went bad and must be replaced. It is 5/6/2020 and the unit is still not fixed. We are a family of 5 people with no dish washer. do i need to say anymore!
Response from frigidaire.comBy Online Outreach Specialist, May 11, 2020
Oh no, dishpan hands mike! We're sorry to hear that this has happened and would like to see how we can help.
Please take a moment to chat with us or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Please take a moment to chat with us or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Used 3 times and computer board went out.
on May 16, 2020
Posted by: Bubbaw54
[This review was collected as part of a promotion.] Not happy with performance so far. Took almost 3 weeks to get replacement parts.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, May 21, 2020
Hello, Bubbaw54.
Thank you for connecting with us about your experience. I completely understand you concerns about your dishwasher. Please know we make every effort to manufacture quality products. We apologize you have had to endure this with your dishwasher. We are happy to learn our servicer was able to resolve your concern. Please don't hesitate to call should you need additional assistance. You can reach our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Thank you for connecting with us about your experience. I completely understand you concerns about your dishwasher. Please know we make every effort to manufacture quality products. We apologize you have had to endure this with your dishwasher. We are happy to learn our servicer was able to resolve your concern. Please don't hesitate to call should you need additional assistance. You can reach our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broke down in 2 months
on May 18, 2020
Posted by: Shannon3157
[This review was collected as part of a promotion.] I had this dishwasher for 2 months before it broke down. It has been 4 months and they still have NOT repaired or replaced it. I will NEVER BUY FRIGIDAIRE AGAIN.
Response from frigidaire.comBy Briana, Online Outreach Specialist, May 26, 2020
Hello, Shannon3157! Thank you for your review. We sincerely apologize for your experience with your dishwasher. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. In researching, we see where you have been assisted with your concerns. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love the controls on the inside
on July 5, 2020
Posted by: Stainless dishwasher
[This review was collected as part of a promotion.] Just got this install Ed and it works great. Very quiet
Written by a customer while visiting frigidaire.com