Customer reviews from frigidaire.com
Frigidaire 24" Top Control Built-In Dishwasher, 54dba - White
Average customer rating
4.2
(4,422 Reviews)
Rating breakdown 4,422 reviews
5 Stars
2,462
4 Stars
1,081
3 Stars
377
2 Stars
172
1 Star
330
82%of customers recommend this product.
(
540 out of
659)
Customer Reviews for Frigidaire 24" Top Control Built-In Dishwasher, 54dba - White
Customer Rating
1
Doesn’t dry
on March 17, 2019
Posted by: Thisgirl
from Dallas,tx
[This review was collected as part of a promotion.] Very upset that after we wash and run the dry cycle, all the dishes, I have hand dry everything. Very disappointed.
No, I would not recommend this to a friend.
Response from frigidaire.comBy R'Shaye , Online Outreach Specialist , March 20, 2019
Hello, Thisgirl. Thank you for sharing your feedback. I understand your concern. I will be happy to assist. Here are a few tips regarding drying. Try not to overcrowd your dishwasher. Ensure air dry is not selected, up the dosage of rinse aid, and ensure your water temperature is 120 degrees. Should you need any additional assistance, please call our Customer Care Team at 1.888.203.1389 Mon-Fri 830a-8p EST.-R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not a very good product
on March 20, 2019
Posted by: Cgruen00
from Kentucky
[This review was collected as part of a promotion.] This came with my new home. It does not have alot of options. It does not dry well at all even with rinse aid. The inside of the dishwasher stays wet all the time and it smells like mildew.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick, Online Outreach Representative, March 22, 2019
Hi, Candi00.
Thank you for dropping in to share your experience with us.
I feel awful to learn you are not getting the best drying performance from your dishwasher.
Based on the details you provided, I do show you had a recent diagnostic visit with one of our authorized service providers; it appears your unit is functioning as designed.
I recommend checking your water temperature. Please review page 10 of your dishwasher’s “Use & Care” guide on how to check your household’s water temp.
Your household water temperature along with the water pressure plays a key role in your appliance’s performance. The recommended temperature should be 120°F (49°C) and the water pressure should be 20 to 120 pounds per square (psi). Also, increasing your rinse aid helps with the drying process.
I hope this helps.
We appreciate your review and will be happy to use your experience for future reference.
If we can be of any further assistance, please feel free to send us an email to socialcare@frigidaire.com.
Best Regards-
Derrick
Thank you for dropping in to share your experience with us.
I feel awful to learn you are not getting the best drying performance from your dishwasher.
Based on the details you provided, I do show you had a recent diagnostic visit with one of our authorized service providers; it appears your unit is functioning as designed.
I recommend checking your water temperature. Please review page 10 of your dishwasher’s “Use & Care” guide on how to check your household’s water temp.
Your household water temperature along with the water pressure plays a key role in your appliance’s performance. The recommended temperature should be 120°F (49°C) and the water pressure should be 20 to 120 pounds per square (psi). Also, increasing your rinse aid helps with the drying process.
I hope this helps.
We appreciate your review and will be happy to use your experience for future reference.
If we can be of any further assistance, please feel free to send us an email to socialcare@frigidaire.com.
Best Regards-
Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
2
Disappointed
on April 24, 2019
Posted by: Sue2019
from Tolleson, AZ
Have had this less than a month and I bought it for my new home. It looked good in the store and felt it would meet my needs HOWEVER it does not dry dishes at all, the inside is always wet and we have to leave the door open all the time so it doesn't begin to smell. With a toddler at home this is difficult. Would replace if I could.
No, I would not recommend this to a friend.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, April 25, 2019
Hello, Sue2019.
We thank you for sharing your feedback. We understand your concerns and is happy to provide some assistance. Please view this video https://youtu.be/BsvwBkwRVUY for helpful tips regarding the drying feature for your dishwasher.
Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri 8:30 am - 8 pm EST.
Regards,
R'Shaye
We thank you for sharing your feedback. We understand your concerns and is happy to provide some assistance. Please view this video https://youtu.be/BsvwBkwRVUY for helpful tips regarding the drying feature for your dishwasher.
Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri 8:30 am - 8 pm EST.
Regards,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Biggest bust ever
on May 9, 2019
Posted by: hotwaterneededfirst
from San Antonio
If you do not run your water and waste 1-2 gallons a day to get the water hot enough this unit WILL NOT WORK and they will not fix it. It is claiming energy star certified only because they only account for what the machine uses, not what it takes to work.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, May 13, 2019
Good morning, hotwaterneededfirst! Thank you for taking the time to write to us. We're sorry to hear that your experience has not been positive.
I understand that you have to run your water in order to get the water for your dishwasher hot enough to operate. As outlined in your Owner's Manual (page 3) this is recommended to make sure that the incoming water reaches 120 degrees to run efficiently.
After further review of your account, I see that you're scheduled for service for today (5/13/19) with the Old Guys Appliance. Please be sure to have the technician to contact our technical department so that we can provide repair assistance. Kindly, Courtney
I understand that you have to run your water in order to get the water for your dishwasher hot enough to operate. As outlined in your Owner's Manual (page 3) this is recommended to make sure that the incoming water reaches 120 degrees to run efficiently.
After further review of your account, I see that you're scheduled for service for today (5/13/19) with the Old Guys Appliance. Please be sure to have the technician to contact our technical department so that we can provide repair assistance. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Control panel went out after 3 month
on May 16, 2019
Posted by: rgc19
from El Paso, Texas
The control panel and switch assembly had to be replaced after only 3 months. The local authorized service provider was great, but getting the parts was a hassle. The parts are supposed to arrive sometime next week. We have already been without the dishwasher for a week. Guess I will have to buy the extended warranty because it looks like this dishwasher is going to be a problem!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , May 20, 2019
Hi, Rgc19! We appreciate you topping by to share your experience with us and bringing your concerns to our attention. We place a great deal of emphasis on quality control, and there are occasions when even the best products may malfunction. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. We understand that the parts are set to arrive at your home within a few days. Once they arrive, please reach out to the technician to make them aware, so that they are able to fully resolve your concerns.
If any reason they are able to do so, please reach out to us at 1-800-374-4432 Monday-Friday 8:30am-8pm EST or your retailer at your convenience.
Kindly,
Ciara
If any reason they are able to do so, please reach out to us at 1-800-374-4432 Monday-Friday 8:30am-8pm EST or your retailer at your convenience.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Help
on June 3, 2019
Posted by: Martta
from Cincinnati Ohio
[This review was collected as part of a promotion.] Product delivered on May 3rd. Smelled like plastic after first wash....thought it would go away. Has not as of June 3rd..... Help. Tried to go to this website to get help under warranty, cannot figure it out. Can someone help me? THANKS I .have always bought Frididaire, and never had this problem. All cups and jars, smell like plastic when they come out, and taste like plastic????? HELP!
Response from frigidaire.comBy Briana, Online Outreach Specialist, June 6, 2019
Hello, Martta! Thank you for your review! We sincerely apologize for your experience with your Frigidaire Dishwasher. To assist, you try to properly clean the inside of the dishwasher. Care and cleaning instructions can be found on pages 11-12 in your Use & Care Guide. If you have any further questions, comments or concerns please contact us directly at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Horrible didn't even last 6 months
on August 29, 2019
Posted by: Anonymous111
I purchased this dishwasher 6 months ago and washing - clean - sanitized start button/light just started flashing and it would not do anything else and its just there now taking up space. I tried everything and it would not work and when it did work it would stop in the middle of the wash and I would have to restart it.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, September 3, 2019
Hi, Anonymous111.
We apologize for your experience. Upon reviewing your information, we are happy to learn there is a service call scheduled to restore your dishwasher. Did you know, sometimes doing a power cycle from the breaker can resolve this type of concern? Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
We apologize for your experience. Upon reviewing your information, we are happy to learn there is a service call scheduled to restore your dishwasher. Did you know, sometimes doing a power cycle from the breaker can resolve this type of concern? Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broke after 4 months
on September 14, 2019
Posted by: ElainaB
[This review was collected as part of a promotion.] This dishwasher broke after 4 months and repair people have been unable to fix for two weeks.
Response from frigidaire.comBy Online Outreach Specialist, September 16, 2019
Oh my, ElainaB! We're sorry to hear that you've had this experience and will be happy to see how we can help.
After further review, we see that a part was ordered by the service technician. Can you confirm if the repair was completed? If not, please contact us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST for further review. Kindly, Courtney
After further review, we see that a part was ordered by the service technician. Can you confirm if the repair was completed? If not, please contact us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST for further review. Kindly, Courtney
Written by a customer while visiting frigidaire.com