Customer reviews from frigidaire.com
Frigidaire - 24" Top Control Built-In Dishwasher, 54dba - White
Average customer rating
4.2
(4,422 Reviews)
Rating breakdown 4,422 reviews
5 Stars
2,462
4 Stars
1,081
3 Stars
377
2 Stars
172
1 Star
330
82%of customers recommend this product.
(
540 out of
659)
Customer Reviews for Frigidaire - 24" Top Control Built-In Dishwasher, 54dba - White
Customer Rating
1
Broken after first wash
on September 10, 2020
Posted by: ORETEKI2
[This review was collected as part of a promotion.] After I used this dishwasher just one time, power didn't turn on. I asked customer service center to repair it three weeks ago but it doesn't work yet...
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, October 9, 2020
Hello, ORETEKI2!
Thank you for reaching out to us. We are sorry to hear of the issue with the dishwasher not starting. We have reviewed and see where the technician has resolved your concerns. If this does not resolve your issue, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for reaching out to us. We are sorry to hear of the issue with the dishwasher not starting. We have reviewed and see where the technician has resolved your concerns. If this does not resolve your issue, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken after one week
on September 10, 2020
Posted by: Maple tree Oregon
[This review was collected as part of a promotion.] Had it installed in one of my rental. Tenant called after one week saying it had stopped working, plus she can't close the door. No light on any of the touch pads and the door wasn't able to close because the mechanism that line up the door and the main body don't lined up. Though my electrical was bad so I cycle the circuit breaker to that line. The light on the touch pads came on and quickly disappeared. Called for service and that was ok, accept the service person shown up without parts because the scheduling person didn't give him proper information that I provided. To sum it up, the service person had to replace the door latch mechanism, and the control board to the push pads. I am hoping it won't give any more problem and last the next few years.
I am giving it one star because of my experience with this particular unit. The service person made the comment about how they built thousands of these at a time and things like this tend to happen.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, October 10, 2020
Hello, Maple tree Oregon!
Thank you for your detailed review. We are sorry to hear of the issue with the dishwasher door latch, and happy that service was able to get the issue resolved. Should you need additional assistance, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for your detailed review. We are sorry to hear of the issue with the dishwasher door latch, and happy that service was able to get the issue resolved. Should you need additional assistance, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Worst purchase
on September 13, 2020
Posted by: DhrubaJyoti
I bought this dishwasher but I regret it now. Not only the dishes are NOT clean even after "heavy wash' but also it doesn't dry well. I complained about it and the company told me to do this and that which I did, but the problem still the same. Please think before buying this appliance.
Response from frigidaire.comBy Briana, Online Outreach Specialist, October 14, 2020
Hello, DhrubaJyoti! Thank you for your review. We are sorry to hear that you have not had a pleasant experience with your dishwasher. Regarding the dishwasher not drying the dishes, make sure that air dry is not being selected, this will result in wet dishes. For optimum performance, using a rinse aid has proven to be helpful. Also try using the High option on the model. During the high option, the dishwasher heats water in the main wash to approximately 140F (60C) and increases the temperature higher in the final rinse. This helps the dishwasher detergent remove food grease and soil from dishes more effectively and aids in drying performance by adding additional rinse aid and increasing the water temperature. Hopefully this helps. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
3
Circuit Board Fried
on September 20, 2020
Posted by: Kelsey9
[This review was collected as part of a promotion.] I bought this early this year and the circuit board is already fried somehow.
We loved the functionality until it stopped working.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Quit working after 9 wks
on September 21, 2020
Posted by: Sandi S
I bought this dishwasher July 10th and the touch-tone panel went out September 16th. I'm waiting now for an authorized dealer to come and repair it or replace that panel. So disappointed because I really did like the dishwasher quite a lot.
Response from frigidaire.comBy Keyanna A. , Online Outreach Specialist , October 19, 2020
Hello there, Sandi S! Thank you for your feedback. We are glad to hear that you were enjoying your unit. However, we are sad to learn that you have run into some issues. We would like to see what we can do to help rebuild your faith in our brand. Upon locating your account, we see that service has been scheduled. Please keep updated on that progress. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Haven't had it 3 months and it has stopped working
on September 23, 2020
Posted by: CouldaHadAGoodDW
[This review was collected as part of a promotion.] I bought this a little over two months ago and it has already stopped working. It won't turn on or anything.
Response from frigidaire.comBy Keyanna A. , Online Outreach Specialist , October 21, 2020
Thanks for your feedback, Valued Customer! We sincerely appreciate you taking the time to let us know about your dishwasher concerns. We are sorry to hear you are dealing with these circumstances in such a short amount of ownership. We would be glad to help. If your unit is not starting, check out this troubleshooting video to see if it offers some assistance.
https://youtu.be/oqHO10C7vOQ
If it is not helpful, connect with us directly. We are available by phone at 1 (800) 374-4432 or via Live Chat on our website. We can be reached Monday through Friday from 8:30 am to 8 pm Eastern Standard Time. ~Keyanna
https://youtu.be/oqHO10C7vOQ
If it is not helpful, connect with us directly. We are available by phone at 1 (800) 374-4432 or via Live Chat on our website. We can be reached Monday through Friday from 8:30 am to 8 pm Eastern Standard Time. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
4
Nice setup
on September 30, 2020
Posted by: LizP80
[This review was collected as part of a promotion.] We had problems with the installation and had to have someone come out and fix how it was put in. We also had trouble figuring out how to work it at first.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not a good dishwasher
on October 12, 2020
Posted by: TO238
[This review was collected as part of a promotion.] This is my second of these in two weeks and I'm getting it replaced again. I've had nothing but problems with this product. It wasn't drying correctly leaving water everywhere. The replacement i received has problems with the tracks. I'm really disappointed in this product and my refrigerator I bought as even more problems.
Response from frigidaire.comBy Frigidaire, Online Outreach Specialist, October 14, 2020
Hello TO238, thank you for your feedback! I am sorry to learn about the experience you have had surrounding your new dishwasher. I can certainly understand your frustration and we would love to receive more details on the issue so that we can reach a resolution. Be on the lookout for an email from us to explore the options available to get this resolved. For immediate assistance, please chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. Best Regards, Kiara
Written by a customer while visiting frigidaire.com