Customer reviews from frigidaire.com
Frigidaire - 24" Top Control Built-In Dishwasher, 54dba - White
Average customer rating
4.2
(4,422 Reviews)
Rating breakdown 4,422 reviews
5 Stars
2,462
4 Stars
1,081
3 Stars
377
2 Stars
172
1 Star
330
82%of customers recommend this product.
(
540 out of
659)
Customer Reviews for Frigidaire - 24" Top Control Built-In Dishwasher, 54dba - White
Customer Rating
1
New Dishwasher
on December 24, 2019
Posted by: KimRob 617
[This review was collected as part of a promotion.] Dishwasher came with our newly built home. It worked and cleaned very well the first time I used it.
However, that was the first and only time it worked.
Still working to get this resolved.
It fits the look and modern image of my home.
If it worked it would be so much more effective.
However, that was the first and only time it worked.
Still working to get this resolved.
It fits the look and modern image of my home.
If it worked it would be so much more effective.
Will update once service appointment is complete today..
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, December 30, 2019
Hello, KimRob 617.
Thank you for taking the time to share your review about your dishwasher. We are happy to learn our authorized service provider is working to resolve this matter for you and your family. Feel free to chat with us at www.frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Thank you for taking the time to share your review about your dishwasher. We are happy to learn our authorized service provider is working to resolve this matter for you and your family. Feel free to chat with us at www.frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Plastic Junk
on December 25, 2019
Posted by: Badgift43
I got this as a gift so I feel kinda stuck with it. It is very cheaply made, flimsy plastic junk! The dishes are sopping wet when they're done. And the silverware is always dirty. The bottom rack "falls" everytime I pull it out. VERY disappointed for as much as these products cost!
Response from frigidaire.comBy Derrick, Online Outreach Specialist, January 2, 2020
Hello!
Thanks for taking a moment to share your experience with us.
I feel terrible you’re not loving your gift and the hiccups you’ve experienced.
Based on the details about your dishwasher’s cleaning performance, it does appear your unit may not be draining properly. Please watch these two short videos about improving your dishwasher’s overall performance. Also, I recommend reviewing pages 10-15 of your model’s “Use & Care” guide for more helpful tips.
https://youtu.be/fhL2rbB-KoY
https://youtu.be/BsvwBkwRVUY
Have you measured the temperature from your faucet?
Your household water temperature along with the water pressure plays a vital role in your appliance’s drying process. The recommended temperature should be 120°F (49°C), and the water pressure should be 20 to 120 pounds per square (psi).
Should you need us or have any additional questions about your dishwasher, feel free to chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8pm EST.
-Derrick
Thanks for taking a moment to share your experience with us.
I feel terrible you’re not loving your gift and the hiccups you’ve experienced.
Based on the details about your dishwasher’s cleaning performance, it does appear your unit may not be draining properly. Please watch these two short videos about improving your dishwasher’s overall performance. Also, I recommend reviewing pages 10-15 of your model’s “Use & Care” guide for more helpful tips.
https://youtu.be/fhL2rbB-KoY
https://youtu.be/BsvwBkwRVUY
Have you measured the temperature from your faucet?
Your household water temperature along with the water pressure plays a vital role in your appliance’s drying process. The recommended temperature should be 120°F (49°C), and the water pressure should be 20 to 120 pounds per square (psi).
Should you need us or have any additional questions about your dishwasher, feel free to chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8pm EST.
-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Does not dry.
on December 30, 2019
Posted by: Denred04
[This review was collected as part of a promotion.] Brand new and I used it three times. It does not dry. Water in the sides and on the four and the dishes. I have to empty it right away. I forgot one day and mold was growing on my utensils!!
Response from frigidaire.comBy Ciara, Online Outreach Specialist , January 8, 2020
Hi, Denred04! We apologize for any drying matters you have experienced with your dishwasher and bringing it to our attention.
Some tips that can alleviate any drying matter, with your dishwasher, is to ensure that the incoming water is 120 degrees Fahrenheit. Ensuring that the incoming water is correct, using rinse aid, along with using the correct cycle and loading the dishes properly, can aid with the dishes drying properly. Also, keep in mind some plastics may need to be towel dried, being that plastics do not get as hot as metal or glass, so more water collects.
Based on your review, we see that you are experiencing water on the floor. So that we can gain more insight, we would like you to chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Kindly,
Ciara
Some tips that can alleviate any drying matter, with your dishwasher, is to ensure that the incoming water is 120 degrees Fahrenheit. Ensuring that the incoming water is correct, using rinse aid, along with using the correct cycle and loading the dishes properly, can aid with the dishes drying properly. Also, keep in mind some plastics may need to be towel dried, being that plastics do not get as hot as metal or glass, so more water collects.
Based on your review, we see that you are experiencing water on the floor. So that we can gain more insight, we would like you to chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
ONLY LAST ONE YEAR
on January 22, 2020
Posted by: KITCHENLADY39
It stopped drying dishes after two weeks.....it only worked for one year, and it STOPPED WORKING.....I also bought a Frigidaire stove, microwave and refrigerator, they are the worst kitchen appliances I have ever owned...........IF I COULD GIVE ZERO STARS I would, don’t waste your money.............BAD PRODUCTS.........
Response from frigidaire.comBy Derrick, Online Outreach Specialist, January 24, 2020
Hello, KITCHENLADY39.
We appreciate your review.
I’m disappointed to learn your appliances haven’t performed as expected. Rest assured, we make every effort to manufacture quality products.
Have you tried “flipping” the circuit breaker to your dishwasher? In some cases, this method resets the appliance to its factory settings.
Please be on the lookout for an email from us. I would like to gather a few details about the issue you’re having.
For any immediate assistance or questions, you can chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8pm EST.
-Derrick
We appreciate your review.
I’m disappointed to learn your appliances haven’t performed as expected. Rest assured, we make every effort to manufacture quality products.
Have you tried “flipping” the circuit breaker to your dishwasher? In some cases, this method resets the appliance to its factory settings.
Please be on the lookout for an email from us. I would like to gather a few details about the issue you’re having.
For any immediate assistance or questions, you can chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8pm EST.
-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
Love my new dishwasher
on January 24, 2020
Posted by: CJH1962
[This review was collected as part of a promotion.] ove it. Dishes are clean and dry. Took a little while to digure out how t6o turn the dry function on but it works perfect now.
Written by a customer while visiting frigidaire.com
Customer Rating
5
runs quiet
on February 12, 2020
Posted by: bobsmall
[This review was collected as part of a promotion.] Runs good. The only complaint I have is they put the lights? Indicator lights in a bad spot and you can't see it.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Horrible service
on February 24, 2020
Posted by: Lt2020
[This review was collected as part of a promotion.] Quit working and smells like rotten food. Still waiting for repair to be finished over a month since it broke. Horrible service
Response from frigidaire.comBy Ashton, Online Outreach Specialist, February 26, 2020
Hi, Lt2020!
Thank you for sharing your experience! We're sorry to hear that you're still waiting on a resolution! We were not able to locate your file using the email provided - are you getting repairs through your retailer or a third party? If you need further assistance, please reach out to your technician directly or contact us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thank you for sharing your experience! We're sorry to hear that you're still waiting on a resolution! We were not able to locate your file using the email provided - are you getting repairs through your retailer or a third party? If you need further assistance, please reach out to your technician directly or contact us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
4
works great
on February 25, 2020
Posted by: suzie72
[This review was collected as part of a promotion.] dishwasher works fine, however, after 2 months it just stopped working, called for service and it was taken care of quickly and working fine again
Written by a customer while visiting frigidaire.com