Customer reviews from frigidaire.com
Frigidaire - 24" Top Control Built-In Dishwasher, 54dba - White
Average customer rating
4.2
(4,422 Reviews)
Rating breakdown 4,422 reviews
5 Stars
2,462
4 Stars
1,081
3 Stars
377
2 Stars
172
1 Star
330
82%of customers recommend this product.
(
540 out of
659)
Customer Reviews for Frigidaire - 24" Top Control Built-In Dishwasher, 54dba - White
Customer Rating
2
Average
on August 23, 2019
Posted by: angda
[This review was collected as part of a promotion.] This model came in the new home we bought. Average at best. Top rack too short for dinner glasses and bottom rack too short for baking pans. Can’t wait to upgrade. Very disappointing in a brand new home. Builder grade I guess. Dishes never dry after cycle
Response from frigidaire.comBy Ciara, Online Outreach Specialist , August 26, 2019
Hi, Angda! We are bummed to hear that you are not fully satisified with the design of your dishwasher. Please know that our design and engineer teams are constantly monitoring our brand pages for feedback and experiences; such as yours, for future reference.
Some tips that can alleviate any drying matter, is to ensure that the incoming water is 120 degrees Fahrenheit. Ensuring that the incoming water is correct, using the correct cycle setting, using rinse aid, and loading the dishes properly can assist with the dishes drying properly.
If the previous information does not resolve your concerns, feel free to reach out to us at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST at your convenience.
Kindly,
Ciara
Some tips that can alleviate any drying matter, is to ensure that the incoming water is 120 degrees Fahrenheit. Ensuring that the incoming water is correct, using the correct cycle setting, using rinse aid, and loading the dishes properly can assist with the dishes drying properly.
If the previous information does not resolve your concerns, feel free to reach out to us at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST at your convenience.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
2
You get what you pay for
on August 25, 2019
Posted by: LindaLL
We bought this dishwasher last month. It is a no frills, average dishwasher. It was the least expensive, best rated dishwasher we could find in black stainless. It cleans just fine. It is not super quiet. The heated drying feature is almost ok. There is always a good bit water on the dishes and in the dishwasher at the end of the cycle. If I don’t use the high temp wash, the water is only lukewarm. This is in spite of the fact that the water coming out of my kitchen faucet is already super hot. Weird. In the end, I’ve figured out how to get the most out of a low end unit. I wish I had spent another $100 and gotten a better unit.
Response from frigidaire.comBy Derrick , Online Outreach Specialist, August 29, 2019
Hi, LindaLL.
We appreciate your review and making us part of your household.
Your voice matters to us as we constantly strive to be the best home appliance company in North America.
I am disappointed to learn you are not getting the best drying performance from your dishwasher. I can understand the inconvenience this matter poses.
Have you checked your drain hose for any kinks or clogs?
I recommend checking your water temperature. Please review page 10 of your dishwasher’s “Use & Care” guide on how to check your household’s water temp. Your household water temperature along with the water pressure plays a vital role in your appliance’s performance. The recommended temperature should be 120°F (49°C), and the water pressure should be 20 to 120 pounds per square (psi). Also, increasing your rinse aid helps with the drying process.
Have you measured the temperature from your faucet? When the HI-TEMP WASH option is selected, your dishwasher heats water in the main wash to approximately 140°F. This increase in water temperature helps your dishwasher detergent remove food grease and soil from dishes more effectively and aids in drying.
Did you know? Your dishwasher is an ENERGY STAR® Certified appliance. Most ENERGY STAR® Certified appliances use less energy, reducing your energy usage, and ultimately lowering your utility bills. Also, most energy-efficient dishwashers’ uses water-saving techniques which can save you money and diverts less water from our rivers, bays, and estuaries which helps keep the environment healthy. It may reduce water and wastewater treatment costs and the amount of energy used to treat, pump, and heat water. This lowers energy demand, which helps prevent air pollution.
Feel free to give us a call, should the suggestions prove ineffective. Our team will be happy to assist you further. We can be reached by dialing 800-374-4432 and available Monday through Friday from 8am-8pm EST.
Regards-Derrick
We appreciate your review and making us part of your household.
Your voice matters to us as we constantly strive to be the best home appliance company in North America.
I am disappointed to learn you are not getting the best drying performance from your dishwasher. I can understand the inconvenience this matter poses.
Have you checked your drain hose for any kinks or clogs?
I recommend checking your water temperature. Please review page 10 of your dishwasher’s “Use & Care” guide on how to check your household’s water temp. Your household water temperature along with the water pressure plays a vital role in your appliance’s performance. The recommended temperature should be 120°F (49°C), and the water pressure should be 20 to 120 pounds per square (psi). Also, increasing your rinse aid helps with the drying process.
Have you measured the temperature from your faucet? When the HI-TEMP WASH option is selected, your dishwasher heats water in the main wash to approximately 140°F. This increase in water temperature helps your dishwasher detergent remove food grease and soil from dishes more effectively and aids in drying.
Did you know? Your dishwasher is an ENERGY STAR® Certified appliance. Most ENERGY STAR® Certified appliances use less energy, reducing your energy usage, and ultimately lowering your utility bills. Also, most energy-efficient dishwashers’ uses water-saving techniques which can save you money and diverts less water from our rivers, bays, and estuaries which helps keep the environment healthy. It may reduce water and wastewater treatment costs and the amount of energy used to treat, pump, and heat water. This lowers energy demand, which helps prevent air pollution.
Feel free to give us a call, should the suggestions prove ineffective. Our team will be happy to assist you further. We can be reached by dialing 800-374-4432 and available Monday through Friday from 8am-8pm EST.
Regards-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
3
Okay Dishwasher
on August 27, 2019
Posted by: ecjaeger
[This review was collected as part of a promotion.] This dishwasher came with our new home and we were excited about the different features that it has. However, after trying out a few different wash cycle options, nothing seems to get our dishes completely dry, leaving a slightly musty smell behind after every wash. We end up having to wipe off or air dry most of the dishes before putting them away.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , August 29, 2019
Hi, Ecjaeger! We thank you for taking the time out to share your feedback with us and bringing your concerns to our attention. Some tips that can alleviate any drying matter, is to ensure that the incoming water is 120 degrees Fahrenheit. Ensuring that the incoming water is correct, using the correct cycle setting, using rinse aid, and loading the dishes properly can assist with the dishes drying properly.
If the previous information does not resolve your concerns, feel free to reach out to us at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST at your convenience.
Kindly,
Ciara
If the previous information does not resolve your concerns, feel free to reach out to us at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST at your convenience.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Don’t waste your money
on August 30, 2019
Posted by: Anna07
We’ve owned ours 1 year exactly. The compartment that the rinse aid goes in messed up after about 3 months- not a biggie but irritating. I came home tonight to the blue and gray thing in the middle that I assume sprays the water out melted to the hot coil!!! As much as I paid for this thing it shouldn’t lasted well over a year and of course it’s now out of warranty.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , September 4, 2019
Hi, Anna07! We certainly apologize for any matters you have experienced with your dishwasher. Please know that we strive to produce quality products and your feedback does not go unnoticed. We have reached out to your personally pertaining to your review, so please be on the look out for an email from us.
Kindly,
Ciara
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broke in less than 5 months
on August 30, 2019
Posted by: Pick Ken
[This review was collected as part of a promotion.] Bought in April broke in early August- getting it fixed is a nightmare - totally unsatisfied has
Response from frigidaire.comBy Derrick, Online Outreach Specialist, September 4, 2019
Hello, Pick Ken.
Thank you for stopping by and making us aware of your recent experience.
I feel awful to learn about the matter concerning your dishwasher. I can understand your concern when your appliance does not perform as designed.
I am confident our specialists and authorized service provider team will be able to pinpoint the issue you are experiencing.
Please keep us updated on your service call. We can be reached by dialing 800-374-4432 and available Monday through Friday from 8:30 am-8 pm EST.
-Regards-Derrick
Thank you for stopping by and making us aware of your recent experience.
I feel awful to learn about the matter concerning your dishwasher. I can understand your concern when your appliance does not perform as designed.
I am confident our specialists and authorized service provider team will be able to pinpoint the issue you are experiencing.
Please keep us updated on your service call. We can be reached by dialing 800-374-4432 and available Monday through Friday from 8:30 am-8 pm EST.
-Regards-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
3
Dishes never dry
on September 5, 2019
Posted by: Sprout66
[This review was collected as part of a promotion.] Very disappointed in dishwasher. No matter what I do my dishes are never dry.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, September 9, 2019
Hi, Sprout66.
Thank you for sharing your feedback regarding your dishwasher not drying. We have a helpful video to help with some troubleshooting for this concern. Please use this link to view the video https://youtu.be/BsvwBkwRVUY. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Thank you for sharing your feedback regarding your dishwasher not drying. We have a helpful video to help with some troubleshooting for this concern. Please use this link to view the video https://youtu.be/BsvwBkwRVUY. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
3
Not a great job of drying
on September 6, 2019
Posted by: Mary rn
[This review was collected as part of a promotion.] This dishwasher was in the model home I bought, and although it cleans well, it does not so a very thorough job of drying the dishes. Always have to open the door for sev hrs or put dishes on a dish rack to complete drying.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, September 10, 2019
Hello Mary. We understand you are having concerns with wet dishes after the cycle has completed. We do recommend the continued use of a rinse aid. Also, please confirm that your water heater is set at 120°F (49°C) to assure proper water temperature inside the dishwasher. Lastly, run the faucet closest to the dishwasher prior to starting the dishwasher to purge cold water from the hot water line. If you would to speak about these matters in more detail, please give our team a call. Our team may be reached by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broke after the 3rd use
on September 10, 2019
Posted by: Will Smith
[This review was collected as part of a promotion.] The heating element melted and then melted a hole in the bottom of the dishwasher after the 3rd time we used it. It was also very noisy. A frigidaire tech is scheduled to come look at the dishwasher tomorrow (9/10/19)
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, September 12, 2019
Hello Will. We thank you for your time and recent business, and apologize for the great inconvenience this has caused. I can certainly understand that you would like this matter resolved quickly. Our authorized service providers will take great care of your dishwasher. If needed, our team can be reached by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com