Customer reviews from samsonite.com
Samsonite - Andante 2 31" Wheeled Duffel Bag - Black/Moss Green
Average customer rating
3.3
(45 Reviews)
Rating breakdown 45 reviews
5 Stars
16
4 Stars
10
3 Stars
2
2 Stars
7
1 Star
10
44%of customers recommend this product.
(
14 out of
32)
Customer Reviews for Samsonite - Andante 2 31" Wheeled Duffel Bag - Black/Moss Green
Posted by: Had2Return
from CT
Verified Purchase:Yes
I liked the look and features but right out of box handle did not work properly. Never used bag and returned it.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Between Louisville and New York
Verified Purchase:Yes
I haven't traveled with it yet, however I'm satisfied with the size of duffel luggage.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
Good bag but not holding up as expected
on April 26, 2024
Posted by: Travel planner
from Virginia
I purchased the set of this luggage to replace my old Hartman tweed duffel bag that was indestructible and still looked good after more than 25 years. The new bags are very lightweight and pretty well designed, but they are not holding up very well. I have had them about a year, I’ve already had the zipper replaced on the big one, and both the large bag and the carry-on are showing Unacceptable wear. The smaller bag even has a hole in it, and all three are showing scrapes and tears. I travel quite a bit, and these bags have been on five international trips within the past 12 months. I give them good marks on everything except that they are not going to hold up much longer. I’m sorry because I like them.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 27, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Becky F
from NC
Verified Purchase:Yes
Great bag!! Bought the medium size for traveling with snorkel fins & equipment & towels, etc. Lots of space and held together well when checked with airline, and the extending handle & wheels made it easy to transport.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Go with something better
on August 24, 2024
Posted by: TanzonHoliday
from Dallas, TX
I am quite surprised with the poor quality of a Samsonite bag. The material is a cheap like fabric and placing a handle on the top of such material was not a great idea considering the bag will fall apart faster when baggage handlers pick it up as it does wear on the zipper. The interior space is not very spacious, and the zipper pull in the bottom of compartment of the bag was missing. This was actually a waste of money and especially since I purchased it for international travel. Would not recommend.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, August 26, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com