Customer reviews from samsonite.com
Samsonite - Winfield 3 DLX Wheeled Luggage Set (3-Piece) - Black
Average customer rating
4.4
(48 Reviews)
Rating breakdown 48 reviews
5 Stars
37
4 Stars
3
3 Stars
2
2 Stars
4
1 Star
2
43%of customers recommend this product.
(
3 out of
7)
Customer Reviews for Samsonite - Winfield 3 DLX Wheeled Luggage Set (3-Piece) - Black
Posted by: DonC
from PA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Not the quality or sturdiness that I expected. Also, not the right size to bring on the airplane
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 28, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
5
Well built plus the textured surface doesn't mar
on November 20, 2023
Posted by: ET23
from Los Angeles
These are working out well on a current trip. Bags made it through the airlines without any visible scratches probably due to the textured surface (as compared to the Winfield 2).
The only slight issue I may have is the single solid divider for the suitcases. You need to be sure which side has the divider when opening the case in order to avoid all of your items falling onto the other half of the suitcase. Beyond that, the cases were light yet still provided great protection. We bought 2 sets!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Viper
Verified Purchase:Yes
They okay I guess. They seem tight enough. No name tags! I think there fine for the money
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Anuar
Verified Purchase:Yes
suitcase handle not working properly. One of them.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, April 4, 2023
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Customer Rating
1
Quality Product
on March 13, 2023
Posted by: JoeM
from Chicago
I received this set today and the luggage was severely damaged. The quality and sustainability of this product couldn't handle a UPS delivery, chances are that it might not be able to handle the airport. Incredibly disappointing. Poor product quality.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, March 16, 2023
Hello, thank you for letting us know! We are so sorry to hear this. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Customer Rating
2
Received one color luggage was disappointed. I g
on December 20, 2022
Posted by: Anonymous
Verified Purchase:Yes
I ordered the blue luggage, but received gray. The luggage itself is nice. Just very disappointed that I didn’t get the correct color. Otherwise everything is OK.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from New York
Verified Purchase:Yes
The size is fantastic. Did not use yet, will do in January. Will be able to give a better review after.
Written by a customer while visiting samsonite.com
Posted by: Janine W
from Phoenix AZ
Verified Purchase:Yes
This product does scratch and get marked up. It looks terrible on a light color. I would suggest black. Very disappointed
I would recommend this to a friend!
Written by a customer while visiting samsonite.com