We purchased 6 pieces of this luggage in small, medium, and large sizes. Every time we travel we end up with one less piece. The zipper area became unstitched on one and two others cracked. We are now down to 3 pieces a year later.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, November 18, 2022
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Buying a second medium one because it’s light, sturdy and the wheels are holding well and spinning smoothly even after a good number of transatlantic and transpacific flights with close to limit weight. Yes it gets scratched like any other hardshell would, but that’s a given for frequent flyers.