Customer reviews from samsonite.com
Samsonite - Winfield 3 DLX 28" Spinner - Black
Average customer rating
4.2
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
23
4 Stars
7
3 Stars
1
2 Stars
2
1 Star
4
75%of customers recommend this product.
(
9 out of
12)
Customer Reviews for Samsonite - Winfield 3 DLX 28" Spinner - Black
Customer Rating
1
Not As Durable As Expected
on August 4, 2023
Posted by: G981
from Michigan
I purchased this large spinner case as part of a 3-piece set. The first time this piece was baggage checked at the airport it was badly damaged and broken. Granted, I do not know how the flight baggage handlers loaded/unloaded the case, but it should be much more durable than to break on its first trip. Definitely not as durable as expected, and I am quite disappointed.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samantha, eCommerce, August 14, 2023
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution
Written by a customer while visiting samsonite.com
Customer Rating
1
Bad quality
on June 6, 2023
Posted by: Sal_
from Chicago, IL
I have owned Samsonite luggage bags before and I have been satisfied with the quality. After 15 years, I thought its time to update my luggage sets. This Winfield model turned out the be a bad selection for me. One of the bag's shell cracked and the other bag wheel broke - just on our second trip.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, June 8, 2023
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: Aleida1004
from Dublin Ca
Verified Purchase:Yes
I love the hard sided Samsonite. This blue stands out. I replaced it because a Southwest Airlines put a hole and a slit in my suitcase.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
Verified Purchase:Yes
Samsonite have proven themselves over the years. Great addition for our traveling needs.
Written by a customer while visiting samsonite.com
Posted by: CDEFF
from Providence, Rhode Island
Verified Purchase:Yes
I love this suitcase. It is my third purchase of your products. I do miss the side pockets you had in the older suitcases otherwise it's great. The wheels are the best making the suitcase move with ease.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
4
Haven't had a chance to use it yet, but hopeful
on January 30, 2023
Posted by: jc_KC
from Kansas City, MO
Verified Purchase:Yes
Purchase process was a little confusing, where we wound up buying a smaller unit than intended. Return/Exchange process was pretty painless.
Have been using the Winfield 2 for several years and quite happily. We purchased the 3 'cause it's newer and better'. We think we'd prefer the Winfield 2's full divider between sections, but again haven't had a chance to use it for travel.
Have been using the Winfield 2 for several years and quite happily. We purchased the 3 'cause it's newer and better'. We think we'd prefer the Winfield 2's full divider between sections, but again haven't had a chance to use it for travel.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: BBBB
Verified Purchase:Yes
As expected. Looks great. This was a gift for my husband because he travels a lot, and it was shipped very quickly. Even during the busy holiday season.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Las Vegas NV
Verified Purchase:Yes
As I have not used this spinner yet so I will have to wait to be able to accurately rate it. I do have other Winfield Spinners luggage in the set nice and did hold up. They travel well and even though they do scratch from being handled at the airports they are withstanding the traveling well.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com