Customer reviews from samsonite.com
Samsonite - Winfield 3 DLX 25" Spinner - Silver
Average customer rating
4.5
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
49
4 Stars
8
3 Stars
0
2 Stars
2
1 Star
4
93%of customers recommend this product.
(
25 out of
27)
Customer Reviews for Samsonite - Winfield 3 DLX 25" Spinner - Silver
Customer Rating
1
Damage every time we travel
on November 14, 2022
Posted by: Travel Business
from Dallas TX
We purchased 6 pieces of this luggage in small, medium, and large sizes. Every time we travel we end up with one less piece. The zipper area became unstitched on one and two others cracked. We are now down to 3 pieces a year later.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, November 18, 2022
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: Lynn
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Should return it....the zipper to enlarge the size broke off the first time of use. Lousy quality!
Written by a customer while visiting samsonite.com
Posted by: Fiona
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've used this suitcase to travel on one long international flight so far, and it survived the trip without any noticeable scuffs or marks. It maneuvers well, it's lightweight but sturdy, and it holds a decent amount of belongings. The only negative for me so far is the internal divider, which doesn't zip the suitcase into two separate compartments. Instead, there's a hook attachment, and the divider isn't large enough to completely separate the two halves of the case. It just seems a bit flimsy. However, I am overall very satisfied with this suitcase so far, and I would recommend it to others.
Written by a customer while visiting samsonite.com
Posted by: Global Citizen
from USA
Verified Purchase:Yes
Buying a second medium one because it’s light, sturdy and the wheels are holding well and spinning smoothly even after a good number of transatlantic and transpacific flights with close to limit weight. Yes it gets scratched like any other hardshell would, but that’s a given for frequent flyers.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Chuck C
from Baltimore, MD
Verified Purchase:Yes
Light, strong, and easy to use. Pulls well, wheels are great. All it needs is a built-in luggage tag to be perfect.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Kathleen
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Used this for a week long trip and had plenty of room for work and casual clothes, as well as my fairly extensive toiletry and makeup bags, along with hair tools and shoes. Bought this to replace an old soft shell Samsonite suitcase that I had where the wheel fell off.
Written by a customer while visiting samsonite.com
Posted by: Connie
Verified Purchase:Yes
Liked the large size I previously ordered, so had a need for medium size and ordered it too. Light weight and easy for a senior woman to maneuver through the airport.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Betty G
from Athens, GA
Verified Purchase:Yes
I only ever buy Samsonite. We travel a lot, domestically and internationally. I stick with the best.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com