Customer reviews from samsonite.com
Samsonite - Andante 2 32" Wheeled Duffel Bag - Black
Average customer rating
3.9
(56 Reviews)
Rating breakdown 56 reviews
5 Stars
32
4 Stars
6
3 Stars
4
2 Stars
6
1 Star
8
67%of customers recommend this product.
(
24 out of
36)
Customer Reviews for Samsonite - Andante 2 32" Wheeled Duffel Bag - Black
Posted by: Carmen
Verified Purchase:Yes
The first time I used it , the zipper got broken . Now I have to find out where is the Samsonite Service office to take it because is useless
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Joe72
from New Jersey
Verified Purchase:Yes
Travelled with the bag for the first time on a trip to Europe in Sept 2022 and it was a good test. Had a similar bag before so am used to the layout of the compartments so no issue there. My only criticism would be it only has one small handle on the top and on one side so a little difficult to pull off a luggage belt for anyone that’s not very strong. Aside from that it has performed well so far.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from SP
Verified Purchase:Yes
Good quality product and spacious too.duffle bag can be used for international travel as well.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Joelw
Verified Purchase:Yes
Roomy, yet very easy to handle and get around airport.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Christine M
from Georgia and New York
Verified Purchase:Yes
Easy to use; plenty of room: love lock holes on zippers
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Momof5
Verified Purchase:Yes
Love it. Sturdy, a lot of room , easy to move around
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Great design, poor execution, shameful warranty.
on November 1, 2023
Posted by: David J
from Auburn, WA
We bought these for the convenience of being spacious when used yet collapsible and nestable (28" fits inside the 32") for storage aboard tight quarters like River cruise boats. However, the end pocket which rests on the ground when upright has no added protection against scuffs and scrapes...It is just a medium canvas material like the rest of the bag.
Although we are careful with the bags, the airlines are not and two of the four we purchased were significantly damaged (one requiring an impromptu duct tape repair on the very FIRST trip!).
Don't be fooled my the advertised warranty either. Despite all the encouraging verbiage about durability for the toughest travel in the product description, the Samsonite lawyers have exempted themselves from responsibility for travel related damage such as abrasions and tears.
These are one trip bags.
Good grief! Why did we pay more for Samsonite?
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, November 3, 2023
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Written by a customer while visiting samsonite.com
Posted by: Patricia
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this duffel for a trip and it 100% met all my needs. It was easy to maneuver, had plenty of room for everything.
Written by a customer while visiting samsonite.com