Customer reviews from gracobaby.com
Graco - Modes™ Jogger Stroller - Felix
Average customer rating
3.1
(177 Reviews)
Rating breakdown 177 reviews
5 Stars
60
4 Stars
22
3 Stars
16
2 Stars
28
1 Star
51
48%of customers recommend this product.
(
74 out of
153)
Customer Reviews for Graco - Modes™ Jogger Stroller - Felix
Customer Rating
2
From an active family: Mostly Terrible Experience
on November 1, 2022
Posted by: MamaWhoRuns
from Iowa
My husband and I run occasionally, and we were in need of a jogging stroller. We bought this stroller because it was compatible with our Graco infant car seat. (Tip: It’s only compatible when the stroller seat is facing forward.)
PROS:
- We love the idea of being able to change the seat direction to face backwards or forwards.
- The storage tray holds our iPhone Xs and iPhone 11 really well, and when we leave the tray up and open, our baby can watch YouTube, etc. Wheels are detachable, and the way the stroller folds/unfolds works fine. (Husband sometimes has trouble unfolding.)
- We took this stroller and our carseat to Disney World, and although it’s big and clunky at the airport and during transport, our experience was mostly pleasant.
- The reclined position worked well for our baby when she napped (10 months at the time).
- There’s plenty of space underneath for storage, depending on which way the seat is facing.
- We love the idea of being able to change the seat direction to face backwards or forwards.
- The storage tray holds our iPhone Xs and iPhone 11 really well, and when we leave the tray up and open, our baby can watch YouTube, etc. Wheels are detachable, and the way the stroller folds/unfolds works fine. (Husband sometimes has trouble unfolding.)
- We took this stroller and our carseat to Disney World, and although it’s big and clunky at the airport and during transport, our experience was mostly pleasant.
- The reclined position worked well for our baby when she napped (10 months at the time).
- There’s plenty of space underneath for storage, depending on which way the seat is facing.
CONS:
- We bought this despite the negative reviews, which we found out to be true.
- We've had this stroller for 8 months now, and it's a nightmare every time we use it to run. This stroller is nice and smooth for us at a walking pace, but as soon as you lock the front wheel to run, the stroller veers right. It’s supposed to go STRAIGHT! We had a horrible experience at our 5K race a few days ago because we spent a lot of physical and mental energy fighting the stroller at EVERY SECOND.
- We bought this despite the negative reviews, which we found out to be true.
- We've had this stroller for 8 months now, and it's a nightmare every time we use it to run. This stroller is nice and smooth for us at a walking pace, but as soon as you lock the front wheel to run, the stroller veers right. It’s supposed to go STRAIGHT! We had a horrible experience at our 5K race a few days ago because we spent a lot of physical and mental energy fighting the stroller at EVERY SECOND.
- Inflating all 3 tires did not help. Greasing the front wheel did not help. Any DIY, stuffing and tying extra fabric around the front tire to go more straight, did not help. This stroller is essentially defective.
- Leaving the front wheel unlocked is even worse. If the stroller goes over the SMALLEST bump and is faster than a walking pace, then the front wheel will wobble violently, which shakes the entire stroller. Aside from it shaking our poor baby all about, it’s embarrassingly loud, and we have to stop every 10 seconds to straighten out the front wheel again.
- Be aware that this stroller is huge. We accept the fact that it takes up a lot of space in our 3-row midsize SUV, but it’s really snug in a sedan even with the wheels removed.
Until Graco can fix these defects—If you’re looking for a jogging stroller, look elsewhere. If you’re looking for a walking stroller, there are way cheaper, smaller options.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, November 3, 2022
Thank you for your feedback! We’re so sorry to hear of the trouble you’re having with your Modes Jogger 2.0 Stroller and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Wheel issue
on November 12, 2022
Posted by: Jenavan13
from Green Bay, Wi
Got this stroller 2 months ago and the wheel does not turn. We have used it maybe 20 times. Can’t even use it anymore unless we want to manually turn the wheel constantly. Very disappointed
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco Consumer Services, November 14, 2022
Thank you for your feedback! We’re so sorry to hear of the trouble you’re having with your Modes Jogger 2.0 Stroller and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Posted by: America E
from San Diego CA
Verified Purchase:Yes
Wheels get stuck and it hard to manage 😪 i thought it was the best option but im having trouble with the stroller. Im so disappointed.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco Consumer Services , March 7, 2023
Thank you for your feedback. We apologize for the inconvenience you have experienced. We see that you were able to contact a member of our Consumer Care Team directly for a resolution under warranty. If you need any further assistance, please reach out to us! Thank you for your time.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Terrible Maneuvering
on January 3, 2023
Posted by: vr202
from Milwaukee, WI
I loved the large cargo storage and the parent tray on this stroller but after only using it three times I’m shopping for a new one because the front wheel on this is THE WORST. It gets stuck sideways and you cannot steer. You will feel humiliated as you hold strangers up while you struggle trying to maneuver through doorways, etc. I’m disappointed because this stroller was not cheap and now I’m having to spend more money on one that works.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco Consumer Service, January 4, 2023
Thank you for your feedback. We apologize for the inconvenience you have experienced! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
DO NOT BUY! Unsafe!
on January 5, 2023
Posted by: Bkennedy
from Houston, Tx
I bought this stroller for the arrival of my daughter thinking it would be perfect but it was in fact not! Do not buy this stroller to go jogging, it is unsafe. The front wheel does not swivel and locks. I cannot use it to go jogging and don’t bother taking the stroller to the zoo or any other outing unless you enjoy carrying your stroller. Highly disappointed! Other than that it “looks” pretty but looks are deceiving.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco Consumer Care, March 20, 2023
Thank you for contacting us through our feedback website. We see you were able to contact us directly and a representative reached out to you. If we can be of any assistance, please feel free to reach out to our Consumer Care Team by phone at 800-345-4109, M-F 8am-5pm EST. Thanks again!
Written by a customer while visiting gracobaby.com
Customer Rating
2
Front Wheel Catches
on February 6, 2023
Posted by: Andbabymakes5
Much better jogging strollers out there than this one. Front wheel catches when trying to turn. Not smooth.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco Consumer Services, February 7, 2023
Thank you for your feedback. We’re so sorry to hear of the trouble you’re having with your and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Very disappointed exactly for the price
on February 17, 2023
Posted by: Kayjay98
from Chicago, IL
I tested it in the store & loved it! I loved the design & the fact that the seat can be used many different ways! I also loved that it was big so I know my son would be comfortable in it not matter how big he got, but not even 2 weeks after using it , the wheel started acting up. I should have listened to to reviews but I liked it way to much . We tried many different ways to try to get it to work, but we just can’t seem to get it to work longer then 20 minutes. It was not fun to deal with while doing all that holiday shopping and having a million people by us while we were trying to get the stupid thing to keep going straight!
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco Consumer Services , February 17, 2023
Thank you for your feedback. We’re so sorry to hear of the trouble you’re having with your Modes Jogger and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Shaky Front wheel
on March 13, 2023
Posted by: Viktoira
from MI
I loved that you can use the car seat backward or forward facing and that it could transition to the seat. When running fast the front wheel wobbles and shakes the whole stroller. Its great for walking but not for running. I got this stroller so that I could run with baby and the shakiness makes this not possible.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco Consumer Care, March 15, 2023
Thank you for your feedback. We apologize for the inconvenience you have experienced! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com