Customer reviews from gracobaby.com
Graco - Modes™ Jogger Stroller - Felix
Average customer rating
3.1
(177 Reviews)
Rating breakdown 177 reviews
5 Stars
60
4 Stars
22
3 Stars
16
2 Stars
28
1 Star
51
48%of customers recommend this product.
(
74 out of
153)
Customer Reviews for Graco - Modes™ Jogger Stroller - Felix
Posted by: StellaLove
from Minnesota
Verified Purchase:Yes
Could be easier to close and also to stand up when closed. Pinched my fingers.
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Customer Rating
1
Front wheel shakes
on June 6, 2022
Posted by: Chell816
from Saint Pete florida
This stroller is not safe to jog In. The wheel shakes.
No, I would not recommend this to a friend.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Not As Expected
on June 12, 2022
Posted by: scoil89
from Columbus, OH
We have only had the stroller since summer 2021. Comfortable fit for the baby. But we haven't been able to use it as a jogger yet as I can't trust it. The front wheel is constantly getting stuck when trying to turn on walks, bringing us to a skidding halt, and having to go to the front to turn it back to position. So the swivel steering is useless. But when we lock the wheel in straight position, it constantly veers very hard to the right and becomes hard to manage without just holding it up in a wheelie position. One of the rear wheels also seems to be warped, making the stroller shake. Unfortunately, we would not be able to trust this stroller to jog with and we are looking for a replacement.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco Consumer Services, June 14, 2022
Thank you for your feedback. We’re so sorry to hear of the trouble you’re having with your Modes 2.0 jogger and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Would not recommend
on June 15, 2022
Posted by: Lindep8
from New Jersey
I put this stroller on my baby shower registry because it matched up with the car seat. I recently started running again and the stroller is not reliable. When you start running, the front wheel wobbles & shakes the whole stroller uncontrollably.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco Consumer Services, June 21, 2022
Thank you for your feedback. We’re so sorry to hear of the trouble you’re having with your Modes 2.0 jogger and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Unfortunately disappointed
on June 20, 2022
Posted by: Chapis
from Round Lake Beach IL
Length of ownership:1 year or longer
This stroller was a gift from our registry. I was very excited for it and at first it was a dream. Then, the front wheel started to not function correctly. I have to move the wheel manually, it consistently gets stuck and the lock doesn’t fit properly. I actually saw a review before mine that had the exact same issues. I say unfortunately because it was great at first and it just stinks that it ended up being such a hassle of a stroller.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco Consumer Services, June 21, 2022
Thank you for your feedback. We’re so sorry to hear of the trouble you’re having with your Modes 2.0 and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Horrible for Jogging. And that was it's one job!
on June 21, 2022
Posted by: SamAnn
from Detroit, MI
Graco has lost me as a stroller customer with this one. I received this jogger as a gift for my baby shower. I had a long recovery, and then it was winter, so I didn't try to use it until my child was about 8 months old. One of the wheels was out of true and Graco replaced that. Even still, it was pulling right when I tried to jog with the front wheel locked. Graco offered to replace it and I asked for a different model instead which they said they would not do. I got a brand new stroller so I was optimistic and tried again yesterday. Nope! The pin for the front wheel keeps coming up and unlocking. This causes the front wheel to skid, spin, and shake uncontrollably. I can't run with this. I have a different stroller for walks that weighs 1/3 of the weight and takes up 1/2 the space. At this point, I want this thing out of my closet to make room for something that works.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco Consumer Services, June 28, 2022
Thank you for your feedback. We’re so sorry to hear of the trouble you’re having with your Modes 2.0 and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Would not recommend
on July 31, 2022
Posted by: Katie0115
from Nellis AFB
Length of ownership:1 year or longer
I received this stroller as a gift and it was great at first. The wheels will not stay inflated and all 3 are flat. I only walk in sidewalks and do not go off roading with it whatsoever. I do not understand why they will not stay inflated so it's sitting unused in my garage unfortunately.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco Consumer Services, December 5, 2022
Thank you for your feedback! We’re so sorry to hear of the trouble you’re having with your Modes Jogger 2.0 Stroller and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Completely Disappointed
on August 4, 2022
Posted by: Lanissa777
from San Diego
There's something about the tires that makes it hard to push the stroller. The front wheel will not swivel correctly. I put more air in the tires but it only helped for a day. There's no way the fix is to consistently fill the tires with air daily, that would be a pain. Also the foot rest extender doesn't stay upright so my infant doesn't slide out from the bottom. The top tray will not cluck into place no matter how hard I push down on it. I'm so disappointed in this purchase. And one thing they should re-design is to make the back of the seat lay flat. There's more than enough room to add the extra fabric and slack to make it go flat for more comfortability for the child.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Care Team , November 10, 2022
Thank you for contacting us through our feedback website, we appreciate you sharing your experience with us! We are always aiming to exceed your expectations, and I apologize for the inconvenience you have experienced. When you have a moment, please provide me with a little more information about the issue you are having so that I can see how I can help under our 1 year warranty from the date of purchase from manufacturer defects.
-Your name, address, and phone number for shipping purposes.
-Description of the issue your experiencing
-A short video or photos to illustrate the issue that you have described.
-A photo of the white model sticker, showing the model number and date of manufacture of your product.
- Proof of purchase such as: receipt, gift receipt, baby registry, online order confirmation, etc.
-Your name, address, and phone number for shipping purposes.
-Description of the issue your experiencing
-A short video or photos to illustrate the issue that you have described.
-A photo of the white model sticker, showing the model number and date of manufacture of your product.
- Proof of purchase such as: receipt, gift receipt, baby registry, online order confirmation, etc.
Written by a customer while visiting gracobaby.com