Customer reviews from bosch-home.com
Bosch 800 Series - 37 inches - Convertible & Recirculating - Telescopic Downdraft Range Hood - Stainless Steel
Average customer rating
4.1
(9 Reviews)
Rating breakdown 9 reviews
5 Stars
5
4 Stars
2
3 Stars
1
2 Stars
0
1 Star
1
83%of customers recommend this product.
(
5 out of
6)
Customer Reviews for Bosch 800 Series - 37 inches - Convertible & Recirculating - Telescopic Downdraft Range Hood - Stainless Steel
Customer Rating
3
disappointing availability of parts
on January 12, 2025
Posted by: Dennis
We purchased a Bosch cooktop and down draft vent in 2008. The up/down motion of the vent failed in about 2016, because the motor failed. It was replaced by a service tech, but in 2018 it failed again. This time I took it apart and throughly cleaned all the moving parts and the easily available surfaces of grease that had accumulated everywhere, the motor still worked when I reassembled it. It worked for another 2 years, but again the motor struggled and while it did not fail catastrophicaly, it was not useable. I was unable to disassemble it again because of health issues and left the vent up all the time for 5 years, unfortunately the cleaning women put it down and when I tried to raise it, it stopped about half-way. Another disassembly found that no power was reaching the transformer, so something in the electronics up by the switch failed and would not come back. Getting at this part of the vent is much more difficult than merely removing the vent and removing back panel. I surrender. Will have to remove the vent (yet again) and purchase a new one.
I think the root cause of the failures is that the filters did not capture 100% of the grease (or close to it) and the grease that made past the filters then condensed on all the interior parts. Other that the yuck factor, that condensation on the screw drive acted more like glue that grease and overloaded the motor.
Response from bosch-home.comBy CS, RH, January 15, 2025
Hi Dennis! Thanks for sharing your review. We truly apologize for the recurring issues you've experienced with your Bosch cooktop and down draft vent. We appreciate your feedback and thorough cleaning efforts. We understand the impact of grease accumulation on motor performance. Your input is valuable to us, and we will share it with our product development team. For assistance with finding a replacement vent or any questions, please reach out to our customer care team at 1-800-944-2904 or BoschCare@bshg.com. Thank you for choosing Bosch!
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