Customer reviews from SanDisk
SanDisk - Extreme Pro 500GB External USB 3.1 Gen 2 Portable SSD - Black/Red
Average customer rating
2.7
(3 Reviews)
Rating breakdown 3 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
1
Customer Reviews for SanDisk - Extreme Pro 500GB External USB 3.1 Gen 2 Portable SSD - Black/Red
Customer Rating
5
Concerned by older review comments
on March 19, 2023
Posted by: Quadinator
Purchased from "Brick and Mortar" store with intent to use with my MAC and Time Machine for back ups. Before opening the package, I did a more in depth study of pros and cons reviews. I was very hesitant to open the product and considered returning to store for refund or exchange for a similar product. I've had nothing but good results from other SanDisk flash drives so I decided to take the chance and opened this box. Plugged it in with the supplied cable and selected Time Machine App on the MAC. Followed the menu options in Time Machine and completed my first backup seamlessly.
Happy so far. Performed as expected.
Written by a customer while visiting SanDisk
Customer Rating
2
Sandisk Extreme PRO 2T - auto unmount from MCP 21'
on October 23, 2022
Posted by: Luka
I bought that disk about year ago for storing data file of FCPX and not be troubled with a speed. Since half year ago, I realized that disk is, somehow, automatically unmounting from Mac or even worse, when I stepped out for a while and come back I have a message about UNCORRECT UNMOUNTING OF DISK and FCPX message, changes can't be saved. Solution is nowhere on forums nor here, I have latest MacOS 12.6 in October 2022 with M1 Silicon and MCB 16" 2021 version with 2T internal storage and 64GB RAM. I believed in Sandisk until now, I had really doubtful experience in Western Digital and that was my last try...
Response from SanDiskBy SM OLS Team, October 27, 2022
Hello,
I am Will from SanDisk® Global Support Team. All of our products are manufactured on strong hardware platform to sustain daily usage. However, we regret to learn about your experience and since you are facing issues while using this SSD, we suggest you to contact us directly so that we can investigate further to know more about the issue in order to isolate the possibilities and provide you with an appropriate resolution. SanDisk® stands behind its commitment to quality and warranty on its products. We will also check if your SSD is eligible for a possible replacement. Please contact SanDisk® Support at 1-866-SANDISK or submit a support request at www.sandisk.com/support and we will assist you towards the best possible resolution.
Thank you,
Will,
SanDisk® Support.
I am Will from SanDisk® Global Support Team. All of our products are manufactured on strong hardware platform to sustain daily usage. However, we regret to learn about your experience and since you are facing issues while using this SSD, we suggest you to contact us directly so that we can investigate further to know more about the issue in order to isolate the possibilities and provide you with an appropriate resolution. SanDisk® stands behind its commitment to quality and warranty on its products. We will also check if your SSD is eligible for a possible replacement. Please contact SanDisk® Support at 1-866-SANDISK or submit a support request at www.sandisk.com/support and we will assist you towards the best possible resolution.
Thank you,
Will,
SanDisk® Support.
Written by a customer while visiting SanDisk
Customer Rating
1
Dead in first use.
on May 14, 2023
Posted by: aebbcc
Got two 4tb extreme pros, yesterday first time i used them to download data in a shoot, the day after the partition won't mount it looks available but won't mount. Searching on internet have read it had happen to other people several times. Please don't buy!.
Response from SanDiskBy SM OLS Team, June 5, 2023
Hello,
We have identified a firmware issue that can cause SanDisk Extreme Portable SSD V2, SanDisk Extreme Pro Portable SSD V2, and WD My Passport SSD products to unexpectedly disconnect from a computer.
Full details, including a serial number lookup tool to find out if your product is impacted, can be found on the Firmware Updates for SanDisk & WD Portable SSDs page. https://www.westerndigital.com/support/firmwareupdate
Thank you,
Cindy
SanDisk® Support.
We have identified a firmware issue that can cause SanDisk Extreme Portable SSD V2, SanDisk Extreme Pro Portable SSD V2, and WD My Passport SSD products to unexpectedly disconnect from a computer.
Full details, including a serial number lookup tool to find out if your product is impacted, can be found on the Firmware Updates for SanDisk & WD Portable SSDs page. https://www.westerndigital.com/support/firmwareupdate
Thank you,
Cindy
SanDisk® Support.
Response from SanDiskBy SM OLS Team, May 16, 2023
Hello,
I am Will from SanDisk® Global Support Team. All of our products are manufactured on strong hardware platform to sustain daily usage. However, we regret to learn about your experience and since you are facing issues while using this SSD, we suggest you to contact us directly so that we can investigate further to know more about the issue in order to isolate the possibilities and provide you with an appropriate resolution. SanDisk® stands behind its commitment to quality and warranty on its products. We will also check if your SSD is eligible for a possible replacement. Please contact SanDisk® Support at 1-866-SANDISK or submit a support request at https://support-en.wd.com/app/askweb and we will assist you towards the best possible resolution.
Thank you,
Will,
SanDisk® Support.
I am Will from SanDisk® Global Support Team. All of our products are manufactured on strong hardware platform to sustain daily usage. However, we regret to learn about your experience and since you are facing issues while using this SSD, we suggest you to contact us directly so that we can investigate further to know more about the issue in order to isolate the possibilities and provide you with an appropriate resolution. SanDisk® stands behind its commitment to quality and warranty on its products. We will also check if your SSD is eligible for a possible replacement. Please contact SanDisk® Support at 1-866-SANDISK or submit a support request at https://support-en.wd.com/app/askweb and we will assist you towards the best possible resolution.
Thank you,
Will,
SanDisk® Support.
Written by a customer while visiting SanDisk