Customer reviews from lg.com
LG - 65" Class - OLED - W9 Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.4
(21 Reviews)
Rating breakdown 21 reviews
5 Stars
16
4 Stars
2
3 Stars
1
2 Stars
0
1 Star
2
82%of customers recommend this product.
(
14 out of
17)
Customer Reviews for LG - 65" Class - OLED - W9 Series - 2160p - Smart - 4K UHD TV with HDR
Customer Rating
5
Incredible
on March 31, 2020
Posted by: CPHouse
from Boston, MA
[This review was collected as part of a promotion.] My wife and I recently purchased a new home that has a smaller living/tv room than we previously had. By pure happenstance I came across a video on YouTube of the W9 65 and was hooked. What better TV to put on a wall of a smaller room that doesn't dominate the room and take away from my wife's careful design/layout of the room. It's also my first experience with OLED and it the definition of perfection. We've had the TV on the wall for a couple weeks and it has blown past my high expectations; at night it becomes a bit of an optical illusion where it seems as if our wall has morphed into TV itself. During the day the glare from the sun is not overpowering. I honestly can't remember the last time I hung a new TV in my house and immediately had to take pictures to send to friends and family. I put one of the screen saver images (faux picture frame) on the TV and sent a picture to my mother in-law (who hates TV's in living room) saying "I got fed up with trying to find and hang the right TV, ended up getting a nice picture frame instead". She 100% bought it and the look on her face when she saw the TV in person for the 1st time was well worth the cost of the TV
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
By far a must for all households!!!!
on June 25, 2020
Posted by: James727
from Seminole, Fl
[This review was collected as part of a promotion.] Our family bought this t.v and quickly realized that L.G. had developed a must for every household. The picture quality and sound are setting standards across the board.
Pros: Style/Design, ease of use, Features/Settings, battery, Performance, Quality, camera
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great tv
on September 18, 2020
Posted by: Anonymous
from Va
[This review was collected as part of a promotion.] I bought it last month and I'm so glad I dit was the best idea I ever hadid
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Nice tv
on October 21, 2020
Posted by: FurriesAreNotWeird
from ndsfha
I liked how it was delivered fast, but it died on me three weeks later.
returned it and got a replacement that works fine.
returned it and got a replacement that works fine.
Pros: Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: JD Wick
from Bel Air Maryland
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this tv for about 2 years and people can not believe how perfect the picture is and they love how the speakers pop up from the sound bar which comes with the tv, I know it was a little pricey but you definitely get what you paid for and the LG customer service is to notch
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: twdavis1
from Mineral, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Exceeds expectations - it does everything we need really well. The apps all work flawlessly. Love the AI for sound and picture. Consistently receives "best picture" ratings.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Only had it for two years and already has burn in
on December 2, 2019
Posted by: Wolven
from Orlando
[This review was collected as part of a promotion.] It really makes me sad to write this because this is my 3rd OLED in the house(and most expensive one) and after 1 year and a half of use it already has 4 noticeable spots of burn in. I don’t even leave it in that long when I’m not using it. It’s sad after paying so much spent on a signature model that if he this problem. And for the money wasted that’s why I can only shove it one star.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Chris, Customer Service, December 2, 2019
Thank you for your review of your LG TV. I am sincerely sorry for the unfortunate experience you have had with your TV.
Please contact LG Customer Support so that we can better investigate your issues and quickly assist you towards a resolution. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com ^CP
Please contact LG Customer Support so that we can better investigate your issues and quickly assist you towards a resolution. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com ^CP
Written by a customer while visiting lg.com
Customer Rating
5
Deep black of perfect picture so far!!!
on September 4, 2019
Posted by: Kenny87
from California
[This review was collected as part of a promotion.] I just bought it last month, and I love everything about it, and is best picture I have ever seen so far, if you want to buy the best tv on the market, this is the one to buy!!! highly recommend and ultimately hand down if you want to looking for the best oled tv out there :D
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com