Customer reviews from lg.com
LG - 65" Class - OLED - W9 Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.4
(21 Reviews)
Rating breakdown 21 reviews
5 Stars
16
4 Stars
2
3 Stars
1
2 Stars
0
1 Star
2
82%of customers recommend this product.
(
14 out of
17)
Customer Reviews for LG - 65" Class - OLED - W9 Series - 2160p - Smart - 4K UHD TV with HDR
Customer Rating
5
Incredible
on March 31, 2020
Posted by: CPHouse
from Boston, MA
[This review was collected as part of a promotion.] My wife and I recently purchased a new home that has a smaller living/tv room than we previously had. By pure happenstance I came across a video on YouTube of the W9 65 and was hooked. What better TV to put on a wall of a smaller room that doesn't dominate the room and take away from my wife's careful design/layout of the room. It's also my first experience with OLED and it the definition of perfection. We've had the TV on the wall for a couple weeks and it has blown past my high expectations; at night it becomes a bit of an optical illusion where it seems as if our wall has morphed into TV itself. During the day the glare from the sun is not overpowering. I honestly can't remember the last time I hung a new TV in my house and immediately had to take pictures to send to friends and family. I put one of the screen saver images (faux picture frame) on the TV and sent a picture to my mother in-law (who hates TV's in living room) saying "I got fed up with trying to find and hang the right TV, ended up getting a nice picture frame instead". She 100% bought it and the look on her face when she saw the TV in person for the 1st time was well worth the cost of the TV
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
By far a must for all households!!!!
on June 25, 2020
Posted by: James727
from Seminole, Fl
[This review was collected as part of a promotion.] Our family bought this t.v and quickly realized that L.G. had developed a must for every household. The picture quality and sound are setting standards across the board.
Pros: Style/Design, ease of use, Features/Settings, battery, Performance, Quality, camera
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great tv
on September 18, 2020
Posted by: Anonymous
from Va
[This review was collected as part of a promotion.] I bought it last month and I'm so glad I dit was the best idea I ever hadid
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Nice tv
on October 21, 2020
Posted by: FurriesAreNotWeird
from ndsfha
I liked how it was delivered fast, but it died on me three weeks later.
returned it and got a replacement that works fine.
returned it and got a replacement that works fine.
Pros: Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: JD Wick
from Bel Air Maryland
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this tv for about 2 years and people can not believe how perfect the picture is and they love how the speakers pop up from the sound bar which comes with the tv, I know it was a little pricey but you definitely get what you paid for and the LG customer service is to notch
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: twdavis1
from Mineral, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Exceeds expectations - it does everything we need really well. The apps all work flawlessly. Love the AI for sound and picture. Consistently receives "best picture" ratings.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Beautiful picture
on June 24, 2022
Posted by: Jancarey1
from Ohio
[This review was collected as part of a promotion.] Bought this tv a month ago and love it. The picture quality is outstanding. East to operate with one remote.
Written by a customer while visiting lg.com
Customer Rating
1
Only had it for two years and already has burn in
on December 2, 2019
Posted by: Wolven
from Orlando
[This review was collected as part of a promotion.] It really makes me sad to write this because this is my 3rd OLED in the house(and most expensive one) and after 1 year and a half of use it already has 4 noticeable spots of burn in. I don’t even leave it in that long when I’m not using it. It’s sad after paying so much spent on a signature model that if he this problem. And for the money wasted that’s why I can only shove it one star.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Chris, Customer Service, December 2, 2019
Thank you for your review of your LG TV. I am sincerely sorry for the unfortunate experience you have had with your TV.
Please contact LG Customer Support so that we can better investigate your issues and quickly assist you towards a resolution. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com ^CP
Please contact LG Customer Support so that we can better investigate your issues and quickly assist you towards a resolution. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com ^CP
Written by a customer while visiting lg.com