Customer reviews from cafeappliances.com
Café - 5.7 Cu. Ft. Slide-In Electric Induction True Convection Range with Steam Cleaning and In-Oven Camera, Customizable - Stainless Steel
Average customer rating
4.4
(88 Reviews)
Rating breakdown 88 reviews
5 Stars
59
4 Stars
18
3 Stars
4
2 Stars
2
1 Star
5
90%of customers recommend this product.
(
65 out of
72)
Customer Reviews for Café - 5.7 Cu. Ft. Slide-In Electric Induction True Convection Range with Steam Cleaning and In-Oven Camera, Customizable - Stainless Steel
Customer Rating
4
Cooks great but extra features are lacking
on March 8, 2022
Posted by: Maab
from Washington
Good things: induction stove top is great. Cooks very quickly.
Oven seems to be accurate
Oven seems to be accurate
Silly things
The slide out rack in the oven is not useful enough. GE should save the $ and remove it.
Scan your cook feature. Don’t ever see a need for this since I don’t ever have an ingredient that is scannable
The slide out rack in the oven is not useful enough. GE should save the $ and remove it.
Scan your cook feature. Don’t ever see a need for this since I don’t ever have an ingredient that is scannable
The SmartHQ app is buggy and terrible. It took a number of tries to get it to connect to the stove. Now that it is Connected it drops off and quits often.
The in oven camera has worked once and now I can’t get it to display in the app. I’ll probably turn the wifi feature off completely now since there are no other features I need.
There should be arrows to raise and lower the oven temp a few degrees instead of typing in the new temp.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
14 months later...
on June 13, 2023
Posted by: Seattle206
from Seattle
I'm writing this review 14 months after purchase and less than a year after install.The look and feel is great, but all of a sudden the induction burners stopped working. We've changed nothing about how we use the range, it simply stopped functioning. Now, we wait for GE service to diagnose our issue and that will be 2 days from today. Research online says it may be a built in protection for the range when it gets "overheated". This is BS. Like I said, we haven't changed any methods in our cooking. We've followed the reset instructions and it worked for the morning but by evening no luck. Currently, only a year into this purchase i have regrets. I had high hopes as GE has a good reputation. If you're thinking about this range, be sure to buy the service warranty. You may need it, or just get something else. I'm so mad right now. We got a lemon.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Haley@Cafe, Café , June 14, 2023
Hello there.
Thank you for taking the time to provide us with a review on your range. We are incredibly sorry to hear that your model has stopped working for you less than a year after being installed. This is not the kind of ownership experience we wish for you.
It is our pleasure to ensure your service appointment is scheduled under warranty; one of our agents are reaching out directly. If you don't see an email from us shortly, please make sure to check your spam or junk folder.
We look forward to working with you. We appreciate you for making Cafe a part of your home.
-Haley@Café
Thank you for taking the time to provide us with a review on your range. We are incredibly sorry to hear that your model has stopped working for you less than a year after being installed. This is not the kind of ownership experience we wish for you.
It is our pleasure to ensure your service appointment is scheduled under warranty; one of our agents are reaching out directly. If you don't see an email from us shortly, please make sure to check your spam or junk folder.
We look forward to working with you. We appreciate you for making Cafe a part of your home.
-Haley@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great appliance!
on September 15, 2022
Posted by: JonU
from Maryland
After many years of cooking exclusively with gas, we recently replaced our aging gas stove with this Café induction range and couldn’t be happier with the decision. Induction heats pans incredibly fast, is just as responsive as gas when raising or lowering the temperature, and much better than gas at maintaining a steady simmer. We haven’t yet tried the precision cooking function or the air fryer, but we’ve found cooking on the induction burners to be superior to gas in every way. The SmartHQ app was easy to set up and it’s very convenient to be able to pre-heat the oven remotely. The appliance also looks great and is a lot easier to keep clean than a gas range.
We found that making the switch from gas to induction didn’t require much of an adjustment. I think it would be a bigger adjustment to switch from a traditional radiant heating electric range to induction. The main thing is to know is that if you start out with the burner on high, the pan will get very hot very quickly, so it’s best to begin with a lower setting when doing things like shallow frying. And don’t walk away thinking that it will take a while for the pan to pre-heat. I always thought gas was best, but I continue to be amazed at the speed and precision of induction.
Some other users have complained about buzzing sounds or high-pitched humming, but we have decent quality cookware and haven’t found this to be an issue. My only complaint so far is a minor issue that others have also noted. The sound of the timer (even when set to the highest volume) is so low that you can barely hear it unless you’re standing right next to the range and there isn’t much background noise. I don’t understand why it was designed this way.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Beautiful with Great Features!
on March 10, 2023
Posted by: Suemor
from Clive, Iowa
I love my induction range! It was painless to switch from gas ranges I had used in the past. It’s very pretty, and I had a lot of fun playing with new options such as the camera in the oven. It feels very upscale and it makes my kitchen look fresh.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
My cafe
on March 24, 2023
Posted by: Dodger
from Detroit Michigan
Absolutely love this range! The design,the functionality is beyond words. This is our second induction range. The first did not compare to this one at all. It looks fantastic in my kitchen and heats up so fast. The oven is accurate in temperature too
I would recommend this to a friend!
Response from cafeappliances.comBy Adrian@Cafe, GE_Appliances, March 30, 2023
We appreciate you providing us with your feedback. We are extremely happy to hear that you are loving your new induction range. This is such a beautiful model with many great cooking features that we're sure you're enjoying. Thank you for choosing Cafe Appliances for your home. We hope you enjoy your new range for many years to come. Happy cooking! - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Great features
on June 12, 2023
Posted by: Max86
from Colorado
Just two negatives. Stove cannot be lowered to 35.75 height to match countertop. No printed instruction manual.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Issues with range after 1st year of ownership
on May 29, 2024
Posted by: EmilyB
from Austin
Love it when it actually works........
We love our Cafe Induction stove when it's working. The first issue that happened was a front burner stopped working. About 2 weeks ago, I noticed that the back middle burner was slightly warm without anything on the burner. My husband turned the burner on and there was a loud pop and a very bright spark and the entire stove is now dead. Long story short - if you buy this, get the extended warranty and a hot plate.
We love our Cafe Induction stove when it's working. The first issue that happened was a front burner stopped working. About 2 weeks ago, I noticed that the back middle burner was slightly warm without anything on the burner. My husband turned the burner on and there was a loud pop and a very bright spark and the entire stove is now dead. Long story short - if you buy this, get the extended warranty and a hot plate.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael, Cafe_Applianecs, May 30, 2024
We would like to help with your range. An agent will be reaching out to you via email, please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
custom service is the worst
on January 18, 2022
Posted by: paulie
from maryland
Had it for 30 days now, still trying to get connected to Wi-Fi the unit will not connect to appliances GE cloud and can not use all my features really disappointed in GE this range is not cheap Cafe CHS90XP2MS1,I have contacted GE SmartHQ 4x no one has gotten back to me :(
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Elliot@Cafe, Cafe Appliances, January 20, 2022
Hi there, thank you so much for reaching out and bringing this issue to our attention. We are so disappointed to read about your experience in trying to connect your range to Wi-Fi, and it is completely understandable how frustrating it would be to reach out for help and receive no response. For this experience, we apologize.
Never fear, your issue has been heard and we are on the case. We have a support article with steps to troubleshoot connecting to the SmartHQ app, linked here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=37674
If you have followed all of these steps and are still experiencing issues, we recommend giving us a call at 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET for one of our representatives to help you personally.
We hope this helps, and please feel free to reach out to us if you have any additional questions, as we are always here to help and are happy to serve you. -Elliot@Cafe
Never fear, your issue has been heard and we are on the case. We have a support article with steps to troubleshoot connecting to the SmartHQ app, linked here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=37674
If you have followed all of these steps and are still experiencing issues, we recommend giving us a call at 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET for one of our representatives to help you personally.
We hope this helps, and please feel free to reach out to us if you have any additional questions, as we are always here to help and are happy to serve you. -Elliot@Cafe
Written by a customer while visiting cafeappliances.com