Customer reviews from dell.com
Dell Performance Dock - WD19DC - Black
Average customer rating
4
(622 Reviews)
Rating breakdown 622 reviews
5 Stars
340
4 Stars
117
3 Stars
53
2 Stars
39
1 Star
73
76%of customers recommend this product.
(
388 out of
512)
Customer Reviews for Dell Performance Dock - WD19DC - Black
Posted by: T. Driver
Verified Purchase:Yes
[This review was collected as part of a promotion.] This dock allows me to add all the peripherals I needed. The dual plug USB-C is a nice design touch. Two small issues I've had are that if you place the dual USB-C into your computer upside down, the computer complains it's not getting enough power and only one of the USB-C connectors lights up. When reversed, it works fine. The other problem is the power cord that connects to the dock (with the blue glowing ring), is not a tight fit and it slipped out slightly, causing my computer's battery to die overnight. Placement of the dock and its cables is important to keeping it working.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
[This review was collected as part of a promotion.] A dock with enough power to run my precision at max perf.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Tim
Verified Purchase:Yes
These things fail with absurd frequency. Almost every restart I have to unplug at least one of my Display Port plugs to get a monitor to turn back on. If my company wasn't buying them I would have moved on to a superior product.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, February 7, 2024
Hi, Tim,
Thank you for reviewing your Dell Performance Dock. We apologize for the product not working as intended and being defective. We would love to help where we can. Please, use the information below to contact Dell Support at your earliest convenience.
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Fred@Dell
Thank you for reviewing your Dell Performance Dock. We apologize for the product not working as intended and being defective. We would love to help where we can. Please, use the information below to contact Dell Support at your earliest convenience.
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Fred@Dell
Written by a customer while visiting dell.com
Posted by: Kyle
Verified Purchase:Yes
[This review was collected as part of a promotion.] Issue with the dock is this. The 2 usbc cables go out and quit making good connections to the laptop. This is my 2 dock in less than a year because of this problem.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, February 13, 2024
Hi, Kyle,
Thank you for reviewing your Dell Performance Dock. We apologize for the product not working to your liking and would love to help where we can. Please, use the information below to contact Dell Support at your earliest convenience.
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Fred@Dell
Thank you for reviewing your Dell Performance Dock. We apologize for the product not working to your liking and would love to help where we can. Please, use the information below to contact Dell Support at your earliest convenience.
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Fred@Dell
Written by a customer while visiting dell.com
Posted by: Fred
Verified Purchase:Yes
Work as expected. Slim design. No problem driving two 27" 2K monitors.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Sarah
Verified Purchase:Yes
[This review was collected as part of a promotion.] All plugged up and working like a charm!
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Sandesh Malla
Verified Purchase:Yes
[This review was collected as part of a promotion.] Powerful Dock that works with perfectly with powerful Precision laptops. Makes my life so much easier because i have multiple monitors, mouse, keyboard and ethernet cable all connected to the dock. just connecting the main usbc port to my laptop in the morning and i'm good for the whole day.
Written by a customer while visiting dell.com
Customer Rating
4
Works well, make sure you run updates to get latest firmware
on February 26, 2024
Posted by: Scott
Verified Purchase:Yes
Worked as expected and no issues. A firmware update was required to prevent a concerning boot up message, "Your dock connection has limitations.. To continue operating normally, your system may draw power from your system battery..." I had to go to a Reddit post to find that a firmware update was required.
I would recommend this to a friend!
Written by a customer while visiting dell.com