Customer reviews from dell.com
Dell Performance Dock - WD19DC - Black
Average customer rating
4 out of 5
4
(621 Reviews)
Open Ratings Snapshot
Rating breakdown 621 reviews
5 Stars
339
4 Stars
117
3 Stars
53
2 Stars
39
1 Star
73
76%of customers recommend this product. 
(
387 out of 511
)
Best Buy Privacy Policy
Customer Reviews for Dell Performance Dock - WD19DC - Black
Customer Rating
5 out of 5
5
WD19DC Review
on September 14, 2020
Posted by: Steven
Verified Purchase:Yes
This dock delivers enough power for our mobile workstations without the need for multiple power adapters or losing performance. We have been using the Dell TB16 dock, so a major plus to this is the dual connection instead of the all in one double USB C which seemed to have issues with disconnects. Having the power button on the dock is also a major plus! All in all this is a sound product!
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
5 out of 5
5
If you dont have it, Buy it!
on September 15, 2020
Posted by: Fahim
Verified Purchase:Yes
Best decision of my life. I am a loyal Dell customer from gaming laptop to Work Laptop. Now with the Dock I turned my work laptop into a productivity machine and have it connected to three monitors.
This is the dock to purchase. It gave me zero issues.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
5 out of 5
5
Latest and Greatest
on October 11, 2020
Posted by: Anerd
Verified Purchase:Yes
Very powerful and perfect with handling three monitor setup
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
2 out of 5
2
Poor value
on October 16, 2020
Posted by: Wolfend
Verified Purchase:Yes
Not the docking station of old, but I ultimately got it to do what I needed. I worry about long term reliability of the dual USB-C connection to the laptop. Be aware that if you use the USB-C connection from the dock to a monitor, the HDMI output of the dock is disabled. This is a crappy feature. This forced me to purchase an additional device, a DisplayPort to HDMI converter dongle, to connect the dock to a 2nd monitor that used HDMI input. At the price Dell charges for this dock, they could have included the $2 worth or circuitry that the converter dongle uses, directly in the dock.
I would recommend this to a friend!
Response from dell.comBy Lexy@Dell, DellRR, October 21, 2020
Hello,

Thank you for your review. We will forward this review to improve our products and services. Below I have provided a link with troubleshooting steps that should resolve this issue.

Troubleshooting: https://dell.to/34hHFHb

For additional support, please call Dell directly at 1-800-624-9896

Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Customer Rating
5 out of 5
5
Dual USB-C connector separates by design
on November 9, 2020
Posted by: RKB
Verified Purchase:Yes
I needed a dock that could work with both Latitude and Precision notebooks, for a shared workspace. The USB-C connector on this dock is dual connector to provide sufficient power for some Precision models. However, it is actually two connectors held together magnetically. When only a single connector is needed, like with a Latitude, just split them apart and plug one into the notebook. It is pricey, but it works great!
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
3 out of 5
3
Good concept, but buggy performance
on December 30, 2021
Posted by: Anonymous
Verified Purchase:Yes
When my computer wakes from sleep, it often only detects one of my two external monitors and I have to disconnect the DP or HDMI from the dock and reconnect it. I've found that occasionally, it won't recognize my keyboard, either. I'm working on a Precision Mobile Workstation.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, January 3, 2022
Hey there, Jonathan Adlerstein,

Thank you for your review and feedback. We are truly sorry about your experience with your product and will use your provided input to help with improving our current and future products. If you run into any further questions, issues, or concerns, please use the information below to contact Dell Support at your earliest convenience.

Best,
Fred@Dell

If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Customer Rating
5 out of 5
5
Great docking station for your Dell laptop
on January 31, 2022
Posted by: Anonymous
Verified Purchase:Yes
[This review was collected as part of a promotion.] This docking station provides ample ports and power for your Dell Latitude or XPS laptop.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
3 out of 5
3
Decent Dock
on January 31, 2022
Posted by: Andrea L
Verified Purchase:Yes
[This review was collected as part of a promotion.] Would like to have seen an audio jack input. Device is large cables are clunky.
I would recommend this to a friend!
Response from dell.comBy Fred@Dell, DellRR, February 7, 2022
Good day, Andrea L,

Thank you for the feedback and review you have provided. We appreciate your feedback in regard to your Dell Performance Dock and apologize for any trouble you have with it. We will use the information you have provided to help us improve future and current Dell Products. If you require further help, please use the information below to contact Dell Support at your earliest convenience.

All the best,
Fred@Dell

If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
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