Customer reviews from dell.com
Dell Performance Dock - WD19DC - Black
Average customer rating
4
(614 Reviews)
Rating breakdown 614 reviews
5 Stars
335
4 Stars
116
3 Stars
53
2 Stars
38
1 Star
72
76%of customers recommend this product.
(
382 out of
505)
Customer Reviews for Dell Performance Dock - WD19DC - Black
Posted by: Albert
Verified Purchase:Yes
I bought two of these so I could use two monitors plus the laptop screen at both home and the office. They get the job done, but they fall short in two regards. There aren’t enough USB ports for me to leave all of my necessary USB devices plugged in at the office, so I find I still need to plug things in to the laptop when I want to use them. Second, the wired network connection tends to go out when connected to the docking station so I need to plug the Ethernet cable directly into the laptop instead of leaving it always hooked in to the docking station. Those flaws are enough to take off a star, but I am still satisfied with the stations. They allow my laptop to act as a full desktop replacement and have improved productivity.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Edgar
Verified Purchase:Yes
Works great until the computer goes to sleep. I use an XPS laptop with an i9 processor and have an external Dell monitor attached; however, whenever my laptop goes to sleep for extended periods of time, I can get the computer up only after a hard reset (holding the start button for >20s). If the laptop is by itself, this issues does not occur.
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Customer Rating
2
For such a large object, it doesn't have enough ports.
on December 2, 2019
Posted by: TWS1372
Verified Purchase:Yes
The dock is only intermittently accepted by the laptop; other times it warns of low power availability. Also, for the size of the dock, while it has a wide variety of ports available, there are only one or two of each. It's better to buy a power supply and a port multiplier separately.
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Posted by: Kipp H.
Verified Purchase:Yes
Multiple basic problems. Before BIOS update laptop reports only getting 130W and needs 180W on boot. After BIOS updated only getting XXXW and needs XXXW. It does charge the laptop though. Biggest issue is that the LAN connection repeatedly drops. Have to plug LAN directly into Laptop to stay connected without constant reboots
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Posted by: Customer
Verified Purchase:Yes
Overall a very nice dock, its power button is designed to work exactly like the one on the laptop, and connecting periphreals to the dock seems just as fumctional and reliable as plugging them directly into the laptop.
NOTE: This dock can provide more power than the other similiar looking docks - two thunderbolt cabkes. If you are considering a larger laptop - i.e. ~17", this is the dock you will need, the other docks with one thunderbolt cable will not provide the 200+ watts needed to sustain the laptop's operations unless it draws power from its battery simultaneously while plugged into the laptop - which is only inconbeiant and not drastic.
For the first few weeks, the two thunderbolt cables LED indicators would not come on - only one, so only had limited power via one cabke; but after two BIOS updates it seems the problem may be resolved; need to confirm with tech support on this.
The most important thing for these docks is to perform the BIOS upgrade exactly how Dell descibes - basically with the dock connected to the laptop, and power supply connected to the dock.
These docks seem new in early 2019, so it makes sense the gremlins are being worked out, from what I can tell most seem to be worked out.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: CTC Software
Verified Purchase:Yes
The dock itself is great, but the instructions that come with it are very poor. The instructions show just a drivers web site URL and the word "drivers." That's it. It doesn't tell you that you have to manually ADD specific drivers, or which ones to add. Normally when you plug in a new USB device, the computer walks you through the drivers to add, but that is NOT the case for these docks. Doing a driver *update* doesn't make the dock work either, because it needs additional drivers to be installed. Using the Dell Command Update tool ALSO doesn't mention that drivers need to be added for the dock. The documentation should tell you that you need to MANUALLY select drivers to add, and either list which drivers need to be added, or at the very lest spell out the steps needed to filter the list of all drivers and then add all the ones in the search results.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Rich
Verified Purchase:Yes
This is the perfect dock for the XPS 17. Plenty of power even when hooked up to an external GPU for gaming.
Written by a customer while visiting dell.com
Posted by: Kyle S.
Verified Purchase:Yes
Must connect after computer starts. If I try to connect before I get a post screen that says USB-c device does not have enough power for system.
Written by a customer while visiting dell.com