Customer reviews from dell.com
Dell Performance Dock - WD19DC - Black
Average customer rating
4
(615 Reviews)
Rating breakdown 615 reviews
5 Stars
335
4 Stars
117
3 Stars
53
2 Stars
38
1 Star
72
76%of customers recommend this product.
(
383 out of
506)
Customer Reviews for Dell Performance Dock - WD19DC - Black
Posted by: Anonymous
Verified Purchase:Yes
[This review was collected as part of a promotion.] Dock works perfectly, but does have long lead times.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
5
Dell performance Dock increased my work performance and efficiency
on April 10, 2022
Posted by: MJVAL
Gender:Female
[This review was collected as part of a promotion.] Don’t know how I went this long with out a Dell performance dock station! Set up was easy and no problems connecting my laptop to a monitor. Had to update driver just added tag# and download. Now I can do more work from my home office. I also can charge my phone on the USB port and will be buying another monitor for more charts and graphics. It is a home for all my electronics in one spot. I highly recommend for those who need high performance,multiple monitors and quick charge
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: SoloSysAdmin
Verified Purchase:Yes
Bought 10 to go with new computers for a refresh for a few users, All of them have varying levels of the same problem. Any kind of load on the attached computer first starts to make any monitors attached to the dock get snowy/fuzzy, until finally under a high enough load the monitors blackout or cycle the connection back to the computer. There is three of them that wont show anything on the display at all when a computer is connected. USB functionality still works but displays are a no go.
and the worst part is I ordered these thinking they were thunderbolt (it was a miscommunication with our rep, not 100% his fault.) so if your looking for a dock that has thunderbolt or works at all, do not buy this.
and the worst part is I ordered these thinking they were thunderbolt (it was a miscommunication with our rep, not 100% his fault.) so if your looking for a dock that has thunderbolt or works at all, do not buy this.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, June 10, 2022
Hey there, SoloSysAdmin,
Thank you for your review. We apologize for your experience with your product and will use your provided input to help with improving our current and future products. If you run into any further questions, issues, or concerns, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your review. We apologize for your experience with your product and will use your provided input to help with improving our current and future products. If you run into any further questions, issues, or concerns, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Jeremy C.
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this to power my Dell Precision 7670 at my WFH desk. It works great. I have 32" Ultrawide monitor (3440 x 1440) and a 27" (2560 x 1440) monitor connected. I have my camera and my microphone and everything works great! I get all the power my workstation could want. I have all sorts of "office" peripherals attached and the system does not complain. I am glad I bought the Docking Station.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: David
Verified Purchase:Yes
[This review was collected as part of a promotion.] The product stopped working. I had to troubleshoot, ultimately resolving by unplugging for 10 seconds, plugging it back in and then crossing my fingers. This is a pretty expensive product to be glitching so soon.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, January 16, 2023
Good day, David,
Thank you for reviewing your Dell Performance Dock. We apologize for the issues you have experienced with your product not working as intended. We would love to help where we can. Please, use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for reviewing your Dell Performance Dock. We apologize for the issues you have experienced with your product not working as intended. We would love to help where we can. Please, use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Pat G
Verified Purchase:Yes
[This review was collected as part of a promotion.] Unfortunately, the plug-in docks aren't very stable and require frequent resets.
Response from dell.comBy Fred@Dell, DellRR, February 20, 2023
Hey there, Pat G,
Thank you for reviewing your Dell Dock. We apologize for the performance of your Dell Docking Station. We would love to help make things better and have provided steps that can help improve the performance of your product.
1. Reset the monitor to Factory Defaults. See the User Guide of your monitor for more information about how to reset the monitor to factory defaults.
2. Ensure that the video cable (HDMI, or DisplayPort) is connected securely to the monitor and the docking station.
3. Disconnect and reconnect the monitor/s from the docking station.
4. First turn off the docking station by disconnecting the Type-C cable and then removing the power adapter from the dock. Then, turn on the docking station by connecting a power adapter to the dock before connecting the Type-C cable to your laptop.
If you still have issues with your Dell Dock, this link can provide more solutions: https://dell.to/2TdHyJS
If your trouble continues, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for reviewing your Dell Dock. We apologize for the performance of your Dell Docking Station. We would love to help make things better and have provided steps that can help improve the performance of your product.
1. Reset the monitor to Factory Defaults. See the User Guide of your monitor for more information about how to reset the monitor to factory defaults.
2. Ensure that the video cable (HDMI, or DisplayPort) is connected securely to the monitor and the docking station.
3. Disconnect and reconnect the monitor/s from the docking station.
4. First turn off the docking station by disconnecting the Type-C cable and then removing the power adapter from the dock. Then, turn on the docking station by connecting a power adapter to the dock before connecting the Type-C cable to your laptop.
If you still have issues with your Dell Dock, this link can provide more solutions: https://dell.to/2TdHyJS
If your trouble continues, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
Competent solution. I just wish I could drive more monitors at a higher resolution. I utilize three Dell Ultra-Sharp 40 inch curved WHD monitors. Two of them are crystal clear utilizing the display port but it's very hard to get the HDMI to match the clarity. I wish there was a solution for this.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: TDERAMUS
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a powerful device that works great for alternative power and monitor support, however it does lack the ability to connect a third monitor despite having the port capability.
I would recommend this to a friend!
Written by a customer while visiting dell.com