Customer reviews from dell.com
Dell Performance Dock - WD19DC - Black
Average customer rating
4
(614 Reviews)
Rating breakdown 614 reviews
5 Stars
335
4 Stars
116
3 Stars
53
2 Stars
38
1 Star
72
76%of customers recommend this product.
(
382 out of
505)
Customer Reviews for Dell Performance Dock - WD19DC - Black
Posted by: Anonymous
Verified Purchase:Yes
Lap tops used to click pleasingly into place on the older style docking stations. There were plenty of ports in the back, so your wires cables and connectors were out of the way. Plenty of room on both sides of the computer to do your work.
Not so with the new version, which doesn't even qualify to be called a docking station. There is nothing to "dock". It takes up both Thunderbold USB C ports with an odd, stiff double cable that takes up lots of real estate on the left side of the machine. I'd hate to be a lefty, and have these cables getting in the way of my mouse.
Installing was not smooth. The system required several attempts to download drivers and updates for the docking station. It never registered as done, actually, and the Dell tech had to say he didn't know what was wrong, but it didn't appear to be causing problems. So we agreed to drop the issue.
I thought docking stations were supposed to have enough room for all your ports and peripherals. But I'm now looking for some kind of USB hub, because this thing does not have enough. This was the only option for docking stations, so I was forced to buy it. I guess it is better than not having one.
But, why couldn't they at least have designed the mother board to have those two Thunderbolt ports in the back of the laptop instead of the side? Why couldn't they at least have included enough ports to replace the two it requires to function? For that matter, why doesn't it have more ports that you need?
So, for my money, a mediocre product.
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Posted by: Scott
Verified Purchase:Yes
This dock keeps loosing network connectivity, keeps warning about power not being correct, and keeps changing resolution.
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Posted by: Joe S
Verified Purchase:Yes
Within one day of installation, I was getting messages that my 180W power adapter was only supplying 130W. Only one of the two channels was illuminated at the plug into the computer!
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Customer Rating
1
Unreliable
on December 10, 2019
Posted by: Jonathan
This dock is a disappointment, it frequently has compatibility issues with my Dell Precision 7540 desktop-replacement workstation laptop over its dual USB-C connection. In addition, the dock goes to sleep when idle (e.g. when the laptop is not plugged in) and to fix it the only way seems to be hard rebooting it by pulling out and replugging its power cable.
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Customer Rating
2
Product Specification missing the key points
on January 21, 2020
Posted by: Cognac1000
I was in touch with the Dell Support since I couldn't get it to support Dual-QHD monitors with by brand new Latitude 5300. Plugging in dual QHD monitors with/without the laptop screen ends up with one limited to 2048x1080 resolution at 24Hz. I have updated all firmware & drivers and I have also tried all possible combinations of DisplayPort/HDMI ports on the dock.
I found a workaround by connecting one monitor to the DisplayPort on the dock and the second monitor via HDMI directly to the laptop. By that I am able to get full resolution on both monitors - but it defeats the purpose of the dock almost entirely.
Instead I wonder why Dell designed the Dock with so many USB ports (1x USB-C3.1 Gen 2, 3x USB-A 3.1 Gen 1) eating up the bandwidth of the USB-C port while most used will connect keyboard, mouse, headset, IP-Phone via USB2.0.
I could have saved a lot of money with a simple Dell USB-C to HDMI/VGA/Ethernet/USB 3.0 Adapter (DA200).
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Posted by: Todd Wakefield
Verified Purchase:Yes
Good docking station. No problems with power delivery. Convenient block design with access in the front and back. Using with Dell Precision 7540.
Written by a customer while visiting dell.com
Posted by: Al
Verified Purchase:Yes
I've had the WD19DC docking station for about a month and it seems to work fine. I have two monitors plugged in along with external hard drive and printer. I can also charge my phone/ear buds off the USB-C connection. It appears to have plenty of power for the previously mentioned items plus running a Dell Precision 7730 laptop. The best part is when I take the laptop with me, unplug one cable and go.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
1
Make sure the Docking is truly for your Machine
on December 22, 2021
Posted by: Tom
Verified Purchase:Yes
In my opinion if a Docking station is not rated to plug in and provide the amount of power it needs then it is not compatible with a laptop. A laptop that needs to be plugged in because the docking station does not provide enough power renders the docking station better than 50% useless. I'm positive that it's a good dock for the correct machine. I warn anyone purchasing this unit to make sure that your laptop is truly compatible. My issue I think is more with the representative I worked with than the docking station itself.
Response from dell.comBy Fred@Dell, DellRR, December 23, 2021
Salutations,
Thank you for your review. We apologize for your experience with your product and will use your provided input to help with improving our current and future products. If you run into any further questions, issues, or concerns, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your review. We apologize for your experience with your product and will use your provided input to help with improving our current and future products. If you run into any further questions, issues, or concerns, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com