Customer reviews from dell.com
Dell Performance Dock - WD19DC - Black
Average customer rating
4
(614 Reviews)
Rating breakdown 614 reviews
5 Stars
335
4 Stars
116
3 Stars
53
2 Stars
38
1 Star
72
76%of customers recommend this product.
(
382 out of
505)
Customer Reviews for Dell Performance Dock - WD19DC - Black
Posted by: Iman
Verified Purchase:Yes
This is a poorly designed product, I’ve had to replace the majority of these units I’ve purchased. If you purchase this item be sure to get as long a warranty as possible because you will have issues
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, May 10, 2022
Hello there, Iman,
Thank you for your review. We apologize for your experience with your product and will use your provided input to help with improving our current and future products. If you run into any further questions, issues, or concerns, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your review. We apologize for your experience with your product and will use your provided input to help with improving our current and future products. If you run into any further questions, issues, or concerns, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Customer Rating
1
Not Powerful to Support connections in every port
on April 13, 2022
Posted by: Syntax
Verified Purchase:Yes
Does not support two HDMI connections. Putting a converter to use the Display Port does not work. The power does not support the laptop and two monitors. My laptop was not charging.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, April 18, 2022
Hey there, Syntax,
Thank you for your input and feedback. We apologize for the issues you have come across with your performance dock and have noted the details of your statement to help improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your input and feedback. We apologize for the issues you have come across with your performance dock and have noted the details of your statement to help improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Disappointed User
Verified Purchase:Yes
This dock has issues. I have have had it for just over 2 weeks now and here are the problems I have encountered so far:
- It can't drive a monitor with a DisplayPort to HDMI adapter, attempting this configuration causes the monitor to be detected by windows but nothing will display on it.
- If you have multiple displays when unlocking the machine one of the displays will occasionally drop to 640x480 resolution. It seems the only way to correct that is to disconnect the display from the dock and reconnect it. Note that once it did not correct the problem so I disconnected the dock from the laptop. When I reconnected it blacked out all the displays for a few seconds and then bluescreened the computer.
- The dual USB-C connectors protrude a ways from the side of the machine and it is easy to accidentally hit the plug or the cord which can knock then out of position and cause one of them to become disconnected.
- If I put the machine to sleep and disconnect it from the dock when I reconnect its as if the machine woke up while disconnected because all of the windows have been dumped to a single display. This is a minor annoyance and it only takes a minute or so to put everything back to where it was but if you spend a minute doing this every day it still adds up to a few hours per year.
- It can't drive a monitor with a DisplayPort to HDMI adapter, attempting this configuration causes the monitor to be detected by windows but nothing will display on it.
- If you have multiple displays when unlocking the machine one of the displays will occasionally drop to 640x480 resolution. It seems the only way to correct that is to disconnect the display from the dock and reconnect it. Note that once it did not correct the problem so I disconnected the dock from the laptop. When I reconnected it blacked out all the displays for a few seconds and then bluescreened the computer.
- The dual USB-C connectors protrude a ways from the side of the machine and it is easy to accidentally hit the plug or the cord which can knock then out of position and cause one of them to become disconnected.
- If I put the machine to sleep and disconnect it from the dock when I reconnect its as if the machine woke up while disconnected because all of the windows have been dumped to a single display. This is a minor annoyance and it only takes a minute or so to put everything back to where it was but if you spend a minute doing this every day it still adds up to a few hours per year.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, April 29, 2022
Hi, Dell User,
Thank you for your input and feedback. We apologize for the issues you have come across with your product and have noted the details of your statement to help improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your input and feedback. We apologize for the issues you have come across with your product and have noted the details of your statement to help improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Customer Rating
1
Avoid. Do your homework and get a non-Dell that will work with your Dell laptop.
on June 22, 2022
Posted by: Racer X
Verified Purchase:Yes
Unfortunately the only Dell dock for my machine. Cannot start or restart while docked. Must start/restart undocked and then connect to dock. Now only one of two Thunderbolt connectors is illuminated, although I don't experience anything negative except a battery warning that still doesn't seem to be a problem. Docking stations have been simplified to the point of adding problems.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, June 22, 2022
Hey there, Racer X,
Thank you for your review. We apologize for your experience with your Dell Performance Dock and will use your provided input to help with improving our current and future products. If you run into any further questions, issues, or concerns, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your review. We apologize for your experience with your Dell Performance Dock and will use your provided input to help with improving our current and future products. If you run into any further questions, issues, or concerns, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
Fan in dock keeps failing.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, January 26, 2024
Hi, Valued Reviewer,
Thank you for reviewing your Dell Performance Dock. We apologize for the product not working correctly when it comes to its functionality. We would love to help you with your product. Please, use the information below to contact Dell Support at your earliest convenience.
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Fred@Dell
Thank you for reviewing your Dell Performance Dock. We apologize for the product not working correctly when it comes to its functionality. We would love to help you with your product. Please, use the information below to contact Dell Support at your earliest convenience.
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Fred@Dell
Written by a customer while visiting dell.com
Posted by: Du In
Verified Purchase:Yes
It has connection issue.
To work properly, you need to connect and disconnect multiple times to your system recognize the docking system. I do not recomembed this docking.
To work properly, you need to connect and disconnect multiple times to your system recognize the docking system. I do not recomembed this docking.
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Posted by: Craig S
Verified Purchase:Yes
Laptop consistently reports that a 130W power supply is connected, not a 210W unit, even though both connectors are seated. Battery does appear to charge OK.
Written by a customer while visiting dell.com
Posted by: Chuck4379
Verified Purchase:Yes
Neither Display Port output functions. The HDMI ports works but is fixed at maximum resolution. To get two displays you need to use the HDMI on the laptop as well. The small number of USB ports is an issue as well. Sometimes the PC doesn't think the power supply through the USB connections is adequate. One star because I can't go lower.
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com