Customer reviews from swann.com
Swann - PRO SERIES Outdoor Wired Surveillance Camera - Black/White
Average customer rating
3
(2 Reviews)
Rating breakdown 2 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
1
50%of customers recommend this product.
(
1 out of
2)
Customer Reviews for Swann - PRO SERIES Outdoor Wired Surveillance Camera - Black/White
Customer Rating
1
Motion Detection and Spotlights Don't Work
on June 17, 2020
Posted by: Irfstar
from Sydney, Australia
Frequency of use:Daily
I bought two of these cameras a few days ago and installed them as an add on to my DVR5580. After installation, I found that the motion detection and th sotlights dont work on either of the cameras. There are no options to turn this functionality on when I try to set it up via the DVR. I have emailed Swann Technical Support and have received no response either.
I don't know if the cameras are faulty or if there is a way to turn these features on. Either way I haven't received any advice yet from Swann. I am very disappointed with the purchase and lack of support on this issue and it looks like I have wasted my money on these cameras.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , June 25, 2020
Hello Irfstar,
Thank you for reaching out to us and sharing your feedback on our 4K Thermal Sensing Spotlight Bullet Security Camera. Due to human resource issues related to the COVID-19 Pandemic and its effect on our global customer support team, wait times for responses to emails and chats from our Customer Service and Technical Support teams may be longer than usual.
If you require immediate assistance, please contact a live agent.
During this global emergency, we are doing our best to get to every message but, as expected, at times we may not be able to reply to you straight away. Please bear with us during this trying time.
Thank you and wishing you the best of health.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback on our 4K Thermal Sensing Spotlight Bullet Security Camera. Due to human resource issues related to the COVID-19 Pandemic and its effect on our global customer support team, wait times for responses to emails and chats from our Customer Service and Technical Support teams may be longer than usual.
If you require immediate assistance, please contact a live agent.
During this global emergency, we are doing our best to get to every message but, as expected, at times we may not be able to reply to you straight away. Please bear with us during this trying time.
Thank you and wishing you the best of health.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Great Camera
on May 22, 2020
Posted by: Ceibeno2000
I bought this camera a month ago and I'm so happy
I would recommend this to a friend!
Written by a customer while visiting swann.com