Customer reviews from arris.com
ARRIS - SURFboard mAX Pro Wireless-AX11000 Tri-Band Mesh Wi-Fi 6 Router - Black
Average customer rating
4
(33 Reviews)
Rating breakdown 33 reviews
5 Stars
18
4 Stars
6
3 Stars
3
2 Stars
3
1 Star
3
79%of customers recommend this product.
(
23 out of
29)
Customer Reviews for ARRIS - SURFboard mAX Pro Wireless-AX11000 Tri-Band Mesh Wi-Fi 6 Router - Black
Customer Rating
2
Once Very Good - App, Service, Connection Unstable
on January 3, 2022
Posted by: Surfboard Stevenson
from Stevenson, MD
Gender:Male
Received a review product with two units in 2018, which went through many software iterations. The mesh was revolutionary and served our house well. But, after trying to add a 2nd satellite - resetting the unit many times, and paying for the additional support, I am basically back down to one unit. The Arris servers are more-often-than-not unable to be connected to and cannot sustainably manage network options. I would be cautious about whether this unit really works before investing in making this your sole in-home wifi solution. I wanted to like it and still want to but can't recommend it. Once you're out of warranty you may have to pay for service and there's no guarantee that service will be able to get your devices online/working. Beware.
No, I would not recommend this to a friend.
Written by a customer while visiting arris.com
