Customer reviews from arris.com
ARRIS - SURFboard mAX Pro Wireless-AX11000 Tri-Band Mesh Wi-Fi 6 Router - Black
Average customer rating
4
(33 Reviews)
Rating breakdown 33 reviews
5 Stars
18
4 Stars
6
3 Stars
3
2 Stars
3
1 Star
3
79%of customers recommend this product.
(
23 out of
29)
Customer Reviews for ARRIS - SURFboard mAX Pro Wireless-AX11000 Tri-Band Mesh Wi-Fi 6 Router - Black
Customer Rating
5
Great for home or business
on November 23, 2019
Posted by: Dustinh951
from 92545
[This review was collected as part of a promotion.] Got this a week ago and very happy with it, super easy to set up, should of got this a long time ago but never thought it was a good idea, if you are thinking of buying a system like this take my advice and purchase this one.
I would recommend this to a friend!
Written by a customer while visiting arris.com
Customer Rating
5
Solves all Wi-Fi needs
on November 23, 2019
Posted by: Ed41
from Indianapolis
[This review was collected as part of a promotion.] I've been using this for the last week and it's doing exactly what I need it to do. This is just for home use with about 12 devices that utilize this. 4 are using ethernet and the rest connect on Wi-Fi. The first benefit is range. Before this, I had a router with Wi-Fi for the whole house and signal for weak upstairs with the router downstairs and the signal was non existent outside the house. The mAX with the satellite unit gives me full signal throughout the house including outside. I also gained ethernet ports with this. 1 port is used to connect with the router so that leaves 3 on the connected unit and 4 on the satellite unit. I am still able to use the ports on the router. The last benefit is speed. My Wi-Fi speed matches my plugged in ethernet devices. Before I was getting a fraction of the speed, even using the 5ghz signal. Now it's maxed or at over 250mbps. This will increase our decrease based on your internet speed. The satellite unit doesn't decrease speed or latency. I don't have any Wi-Fi 6 devices to test this with but I've read they work perfectly with this. Setup is a snap. You just download the app and it walks you through everything. I was up and running within 15 minutes. I wasn't sure how much this would improve my performance because I have a Comcast 250mbps service and not a Gigabit service but this immediately maxed out my speed on every device I connected to it.
Well worth the investment
I would recommend this to a friend!
Written by a customer while visiting arris.com
Customer Rating
5
Amazing Results!
on November 26, 2019
Posted by: asdfgwer
from Lexington, KY
[This review was collected as part of a promotion.] Works amazingly for what it's intended. Keeps my set-up running smoothly and helps with a few Wi-Fi "dead spots" that I was having troubles with. Set-up isn't complicated, which is a huge plus. Could not recommend this enough.
I would recommend this to a friend!
Written by a customer while visiting arris.com
Customer Rating
5
Simple setup outstanding results
on November 26, 2019
Posted by: Jordan81
from Nebraska
[This review was collected as part of a promotion.] The surfboard max mesh wifi router is exceptionally easy to setup and install, all you need is to download the app in apple or android store and it will literally walk you through step by step. The speed is blazing fast and the coverage is great I can access wifi anywhere in the home and garage now with no loss of internet. The package includes all you need with ethernet cable,and power supply as well as 2 bridges overall I'm very pleased with the product and would definitely recommend to anyone that want's to cover a large area with their wifi
I would recommend this to a friend!
Written by a customer while visiting arris.com
Customer Rating
5
Super Fast!
on November 27, 2019
Posted by: Jo112
from Columbus, OH
[This review was collected as part of a promotion.] Even though we live in a large suburban area and have excellent internet providers, certain spots within our home are dead areas. We have tried two other mesh or extender systems without much success. Out of the box the Pro Surfboard Max Mesh Wi-Fi system was a breeze to set up. Just download the app and follow the simple instructions. It actually took me longer to figure out where to place the two routers than it did adding to our wi-fi network. My husband and sons all love the new lightening fast speed and connectivity. All dead spots are fixed and we can even use the wi-fi out in our large backyard. My only complaint ( and it's not really a complaint) is the size of the routers. The main one is in my home office and it a bit big for the space I normally put the router in. Small issue to finally have excellent coverage from top to bottom in our home. Excellent product. My sister and brother in law have already purchased one for their home.
I would recommend this to a friend!
Written by a customer while visiting arris.com
Customer Rating
5
Does as intended
on November 29, 2019
Posted by: Murphy29
from Florida
[This review was collected as part of a promotion.] This pro mesh system is amazing. The assembly and setup was easy. I was able to easily install this router myself with no assistance. My internet speeds have increased to max usage and I'm very happy with these routers. It includes an app that can be downloaded to monitor and adjust the router settings. I work from home and can definitely tell a difference in my internet speed and connection. This router is amazing and I highly recommend it to any home or business owner.
I would recommend this to a friend!
Written by a customer while visiting arris.com
Customer Rating
4
Impressive coverage - challenging start-up
on December 4, 2019
Posted by: blueteal
from Austin, TX
[This review was collected as part of a promotion.] The package comes with no instructions except to download an app. The app is lovely and guides you through set up to a degree, but I couldn't get it to connect to my modem initially. I have two small cottages near one another and am looking forward to connecting them via this system. Impressive coverage!
I would recommend this to a friend!
Written by a customer while visiting arris.com
Customer Rating
4
Improved the WiFi in my house.
on December 28, 2019
Posted by: JennV
[This review was collected as part of a promotion.] This was a great addition for the WiFi in my house. Faster speeds than my original wireless router. It wasn’t too difficult to set up. My only downfall is, I seem to have a lot of connectivity issues. It seems to go down more frequently than my wireless router. For the price, I’d feel it should be error free.
Written by a customer while visiting arris.com