Customer reviews from arris.com
ARRIS - SURFboard mAX Pro Wireless-AX11000 Tri-Band Mesh Wi-Fi 6 Router - Black
Average customer rating
4
(33 Reviews)
Rating breakdown 33 reviews
5 Stars
18
4 Stars
6
3 Stars
3
2 Stars
3
1 Star
3
79%of customers recommend this product.
(
23 out of
29)
Customer Reviews for ARRIS - SURFboard mAX Pro Wireless-AX11000 Tri-Band Mesh Wi-Fi 6 Router - Black
Customer Rating
5
Very Fast!
on November 22, 2019
Posted by: CaseyL1010
from Jerusalem ar
[This review was collected as part of a promotion.] I was skeptical about this set but it was easy to set up and connect to everything. My internet was a little slow before it didnt run everything very well at once. I was having trouble seeing my cameras for my security system when the children was watching TV and playing on tablets. After I hooked this system up everything ran way more smoothly like a completely different connection. My kids can watch 4K movies while my wife's surfing the internet and the cameras run smoothly I can talk to Alexa and have her do tasks for me all at the same time! This is a amazing set up I really did not realize what I was missing until I got this.
I would recommend this to a friend!
Written by a customer while visiting arris.com
Customer Rating
1
Far from ready. lots of bugs. no Firmware updates
on April 17, 2020
Posted by: avizer
from Orando
This system should have been amazing. great speed when it works.
HOWEVER, it keeps failing, frequent disconnects and limited features.
While ARRIS support keep stating that it will be supported in the 'future', no firmware updates were provided for the past several months.
It is almost like a system that was long forgotten instead of a system at the forefront of technology.
HOWEVER, it keeps failing, frequent disconnects and limited features.
While ARRIS support keep stating that it will be supported in the 'future', no firmware updates were provided for the past several months.
It is almost like a system that was long forgotten instead of a system at the forefront of technology.
STAY Away. they launched it way before it was actually ready.
No, I would not recommend this to a friend.
Written by a customer while visiting arris.com
Customer Rating
3
YOU'RE REQUIRED TO USE THE APP
on June 20, 2020
Posted by: Home
from PA
Gender:Male
Dont do it. The fact that you cannot use a WIRED CONNECTION to change the settings in your router is atrocious. Also the fact that you cannot change DHCP settings or manage who and what is on your network and kick/remove it is super annoying. No VPN management settings? REALLY? are you aware of your demographic here? o you seriously have any clue who is actually paying for your equipment? Sure SOME consumers here and there. But MOST people buying this type of EXPENSIVE equipment are enterprise users who want the best and most from their networking equipment. Not some terrible low budget app with low budget settings. If you're going to offer these types of budget settings. You need to start charging budget prices. Sure the performance is good. But at what cost of control? This is the saddest example of listening to your customers. Give us the options we want and NEED!
Written by a customer while visiting arris.com
Customer Rating
3
Quality product, glitchy app
on December 4, 2019
Posted by: Dmkelsch
from Rochester MN
[This review was collected as part of a promotion.] We're a pretty tech forward family, and when we have three computers, two tablets, and two smart televisions running simultaneously, we often experience some issues with connectivity. When I received the Arris SURFboard mAX Pro Mesh Wi-Fi 6 System, I was really excited to get it set up!
My first impression immediately upon unboxing was that the router units were made of high quality materials. The units have a sleek, cylindrical design with a nice metal base. The base of the unit was designed in such a way that it does not looks nice, but there is ample open space for cables to plug into the underside without unbalancing the unit or interfering with it sitting flush on a surface. There is not a way to easily mount these on the wall; not a big deal for me, but some might prefer this option.
Walking through set-up of the primary router was really slick, and the SURFboard mAx app walked me right through it! I ran into more difficulties setting up the satellite unit, though. It seemed like everything was going well initially, but during the "checking satellite placement" check the app indicated that it was not in an ideal location. I tried several new locations, including directly above the primary router, but continued to receive the same message. Several days later, the ability to "add another mAX" is grayed out in my app, and I can't even attempt to try again. The unit itself seems to be working as it should, and the lights on its base is flashing the alternating blue/white that should indicate that it is ready for set up. This makes me wonder if there is an issue with the app/software and not the hardware itself.
General connectivity seems to be adequate with the single primary router, maybe even a little faster, but really disappointed that I haven't been able to get to see how performance is with both running. Hoping that the app/software issues get ironed out soon!
I would recommend this to a friend!
Written by a customer while visiting arris.com
Customer Rating
2
Don't believe the Hype... System cannot hold speed
on April 1, 2020
Posted by: mikenj
from New Jersey
Gender:Male
The product is easy to set up but does not live up to its claims to gigabit back haul speeds. The initial connections between main router and satellite are strong but then speeds diminish consistently to the point it starts at 2.6Gbps, drops witihin an hour to lower speeds and ultimately down to ~0.3Gbs, give or take. Sometimes can take hours to do this, sometimes days. But always have the then restart every router, or they just drop out we lose all wifi and then they restart on their own. and the process happens again. Maybe they will be worth the money in a few years, but definitely not now, and degrades the benefit of my Fios Gigabit internet.
No, I would not recommend this to a friend.
Written by a customer while visiting arris.com
Customer Rating
5
Makes WiFi so instant!
on December 3, 2019
Posted by: Michelle Y.
from Turlock, CA
[This review was collected as part of a promotion.] Electronic stuff is not my forte but all I know is I needed our WiFi to work better for us. With two boys that love TV and video games, it doesn't take much for our internet access to get skippy and lag. The ARRIS SURFboard mAX was so EASY to install with nearly plug-and-play ability. I downloaded the app and had better visibility at managing my internet speeds so I knew right away if it was my connectivity or my devices that needed attention. As soon as I hooked it up I noticed a huge improvement! Internet searches were seamless, multiple devices could load their content lighting fast! This has been the best electronics purchase I have made in a long time.
I would recommend this to a friend!
Written by a customer while visiting arris.com
Customer Rating
5
Great Coverage and Speed
on August 24, 2021
Posted by: John54
from Orlando, FL
Gender:Male
I replaced my AmpliFi Alien with the Arris SurfboardMax Pro. The Alien wad damaged by an electrical storm. I was happy with the Alien. However, the coverage and speed of the Pro far surpass the Alien. I am seeing a minimum of 30% increase in speed throughout the house (4500 sq ft). Performance is strong at a distance from the router and satellites too. Very satisfied customer.
I would recommend this to a friend!
Written by a customer while visiting arris.com
Customer Rating
1
Not even close
on May 20, 2020
Posted by: Mlankau
from New jersey
Gender:Male
My eero AC mesh does a much better job - this system is a complete failure - the worst connectivity and interoperability - about to return this thing and reinstall my eero!!
No, I would not recommend this to a friend.
Written by a customer while visiting arris.com