Customer reviews from usa.canon.com
Canon - imageCLASS MF269dw Wireless Black-and-White All-In-One Laser Printer - Black
Average customer rating
4
(52 Reviews)
Rating breakdown 52 reviews
5 Stars
24
4 Stars
15
3 Stars
6
2 Stars
2
1 Star
5
81%of customers recommend this product.
(
39 out of
48)
Customer Reviews for Canon - imageCLASS MF269dw Wireless Black-and-White All-In-One Laser Printer - Black
Posted by: TSwampy
from MN
Verified Purchase:Yes
Contemplating a return...
Setup wasn't too difficult, at least not initially. I've had problems with duplex scanning from the feeder. Some docs are fine; some jam up every time. Still not sure why.
The printer disconnects from the network sporadically. Gets frustrating.
Haven't been able to scan to email yet. I kinda gave up after the first attempt failed and it referred me to the online user's guide behemoth.
I love Canon, which is probably why I gave it 3 stars instead of two. It prints and scans pretty fast when it's behaving. My wife is urging me to return it. I'm torn. If it's all user error, then I've got a lot of learning to do. If it's the machine, then I really should send it back. Either way, it's my first major beef with any Canon product I've used. Bummer.
Setup wasn't too difficult, at least not initially. I've had problems with duplex scanning from the feeder. Some docs are fine; some jam up every time. Still not sure why.
The printer disconnects from the network sporadically. Gets frustrating.
Haven't been able to scan to email yet. I kinda gave up after the first attempt failed and it referred me to the online user's guide behemoth.
I love Canon, which is probably why I gave it 3 stars instead of two. It prints and scans pretty fast when it's behaving. My wife is urging me to return it. I'm torn. If it's all user error, then I've got a lot of learning to do. If it's the machine, then I really should send it back. Either way, it's my first major beef with any Canon product I've used. Bummer.
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
1
An Honest Review of ImageCLASS MF269dw
on March 8, 2021
Posted by: Architect
from SoCal
I bought this Canon imageCLass at Costco since my other printer was bleeding ink.
Installed it and finally got it running but afterwards, I have to fiddle around with the printer to get it to print. Most of the time, I have to adjust printer. Also I have to adjust for the scanning since the scans are a bit low resolution. Tried setting menu several time and still doesn't. I'm computer savy but this one is not a 'cake'. Scanning is bad, paper feed is bad, and printing has printer connection issues.
Installed it and finally got it running but afterwards, I have to fiddle around with the printer to get it to print. Most of the time, I have to adjust printer. Also I have to adjust for the scanning since the scans are a bit low resolution. Tried setting menu several time and still doesn't. I'm computer savy but this one is not a 'cake'. Scanning is bad, paper feed is bad, and printing has printer connection issues.
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
4
Super Economical and Quick
on September 22, 2018
Posted by: StevenNYC45
from New York
This is the first laser printer I’ve purchased in decades. I’ll never go back. The ink seems to last forever. Its been a true workhorse. Scanning is quick and image quality is awesome. Crisp and sharp. It’s easy to operate. 2 negatives are 1-
It seems to lose connectivity fairly often. and 2 - the dark color makes it hard to see some of the buttons.
It seems to lose connectivity fairly often. and 2 - the dark color makes it hard to see some of the buttons.
Nothing major and Canon support is truly the best in the Industry. Any time there’s an issue they help fix it quickly.
The touch screen is a tad “wonky” but I don’t use it much.
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Posted by: PAC
from North Carolina
Verified Purchase:Yes
Works well although at times there seems to be conflicts between the computer (PC) and the printer refusing to print.Sometimes it will print straight away and other times there is quite a long delay and then suddenly it starts. When it does print, it does a good job and I really like the double side printing. Again some difficulties experience with the scanning using the PC to control it (with the Canon MF Utilities program)
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Posted by: LCH
Verified Purchase:Yes
Great, efficient, quiet multifunctional printer. Even scans in color
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Posted by: Sandy224
Verified Purchase:Yes
Great printer. Fast and efficient. The only issue was that when I first got it, the paper was always jamming. It was frustrating considering that all the review I had read said this was one of the best laser printer around. After calling tech support, and 45 minutes of trouble shooting, we found that behind the print cartridge, there are 2 little white tabs (one on each side) that tend to slip forward during shipping and need to be pushed back up. And then "VOILA" problem solved.
Written by a customer while visiting usa.canon.com
Customer Rating
2
Ok for printing, not so much for scanning
on August 12, 2022
Posted by: Proficient Lynda
from Orting, WA
I work in the legal field - often times I have to scan documents with "received" stamps on them, this stupid copier will only scan color copies in JPG and NOT the standard PDF document. If I try to scan this in black and white, the color area disappears entirely eliminating proof of filing. Next, even then the scan is semi blurred and not good quality for the office.
I will need to buy a whole new copier and will most likely not pick Cannon for my next business machine. Very disappointed in this product. Also the features are not user friendly. Who ever designed this product should pick up a new line of work. It literally should not be this complicated to run a copier/printer/scanner. I'll not donate this, I'll put this in the trash.
Attempting to get help on this is like pulling teeth. Here, let me give you a novel to read to try to attempt to figure out what they are saying and how to fix the problem. Good grief how do you "work" with problems like this? My job is not to solve this problem.
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
4
Great for the classroom!
on May 31, 2019
Posted by: KylieM
from Mount Vernon, NY
I received this product in exchange for my unbiased opinion. I am a teacher in a school with 25 teachers. We all share a pair of printers that are overused. The Canon printer fits perfectly in the corner of my classroom space and is very accessible at any moment when I need to make a quick copy of something for a student.
My favorite feature of this printer is its compact size and its easy accessibility in my small classroom. The printer does not require much space and opens from the top, which leaves the area in front for my workspace. Over all, the compact size is my favorite feature and it works well for the space I have.
For the most part The instructions for this product were very clear. As I am a Native reader of French language I was glad to see that the instructions also came in my native language along with a link to the website so I could see a more clearly defined picture of the instructions.
Thankfully the product was very easy to assemble. In fact all of the pieces were already assembled inside of the Box and the only thing I had to do was remove bits of tape that were holding the sections of the printer together during shipping. Everything was clearly color coded and easy to put together
This is the 1st product that I have ever used From this manufacturer and this product line. I have never owned a Canon image products in the form of camera or printer before.
Considering that I had never owned a printer before my expectations for quality in this printer were unsurprisingly low. To that effect the printer definitely exceeded my minimal expectations. The printer is multi function and the fact that it can print copy scan and fax is very useful.
The one improvement that I would suggest for this particular printer is that it be Designed with finer print quality. Some of the pages of the text to that I printed had some ink spots that appeared to be printing errors on several of the letters. I could still read them but they did not look as perfect as other wireless laser printers that I have seen in my school office.
Still, My over all impression of the Canon image class printer is that here seems like a good value for its praise. I only expect to use the printer for about 1500 pages per month or fewer so I believe that the quality should be able to hold up under the circumstances of my Professional life. In the end I would definitely recommend this printer for someone who needs a printer for a limited use in a small area.
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com