Customer reviews from thermacell.com
Patio Shield
Average customer rating
4
(410 Reviews)
Rating breakdown 410 reviews
5 Stars
269
4 Stars
35
3 Stars
21
2 Stars
12
1 Star
73
73%of customers recommend this product.
(
233 out of
319)
Customer Reviews for Patio Shield
Customer Rating
1
Breaks quickly
on July 9, 2022
Posted by: JohnnyCat
from Tampa, Florida
Lasted until the first fuel cell needed replacing. Afterwards it wouldn't light. I could hear the ignition failing to work. It wouldn't "click"
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service, July 12, 2022
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
5
Not a gimmick!
on July 11, 2022
Posted by: Outerbank5
from NJ
Works great in NJ which can often be uncomfortable after dusk due to mosquitoes
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
3
Stopped working after one summer
on July 16, 2022
Posted by: Donnaf
from Hartland wi
I bought one a few years ago and it works great. Bought another and it stopped working after one summer. Used for camping
Response from thermacell.comBy Customer Service, July 19, 2022
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
5
Saved our family vacation
on July 20, 2022
Posted by: Anonymous
from Pittsburgh,Pa
9 people (5 adults 4 kids) camping and last year the mosquitos ruined the outdoor aspect of our trip. Found these by chance and I am here to tell you they are nothing short of a miracle. We set 5 up all around our campsite creating a safe zone. Not a bite or buzz. As soon as we stepped out of our perimeter it was epic plague like attacks on every inch of flesh. These are a must have and the creator of this product should be hailed as the genius they are.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
1
Can't get it to light easily.
on July 22, 2022
Posted by: Divots
from Ontario Canada
When I can get it to light it seems to work well, but I have given up on it. Wasting time getting it to light. I have just spent 15 minutes trying and just broke out the citronella.
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service, July 25, 2022
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
1
Not Impressed
on July 24, 2022
Posted by: AtlanticAcres
from Ns Canada
I bought this several days ago. 1st attempt it did not repel the mosquitoes. 2nd attempt, appears to attract more. Changed out blue repellent, still no luck.
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service, July 25, 2022
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
3
Won’t stay lit
on July 29, 2022
Posted by: Shianne
from Sudbury, Ontario, Canada
I bought this about a week ago and have used it over the last couple of days for camping. It worked great the first day and a half and now it won’t stay lit. I’ve tried changing the tank and the mat but nothing seems to be working. Sometimes it will stay lit for a bit but it doesn’t last long
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
5
Works great
on August 1, 2022
Posted by: Guschka
from Langlebig, BC Canada
I love the Thermacell for our deck but if I had known that I wasn’t going to find the refill pads anywhere, I never would have bought it!
I would recommend this to a friend!
Written by a customer while visiting thermacell.com