Customer reviews from thermacell.com
Patio Shield
Average customer rating
4
(410 Reviews)
Rating breakdown 410 reviews
5 Stars
269
4 Stars
35
3 Stars
21
2 Stars
12
1 Star
73
73%of customers recommend this product.
(
233 out of
319)
Customer Reviews for Patio Shield
Posted by: Timothy
from Warrenton, VA
Verified Purchase:Yes
Great product for the backyard and porch. I can finally have friends and family over outdoors and not worry about mosquitoes.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
3
How does igniter work
on May 21, 2021
Posted by: Mitch
from Elkview, WV
Does the igniter run off batteries? I’ve seen lots of comments about the igniter failing to work after many uses. Can you explain how the igniter functions?
Written by a customer while visiting thermacell.com
Customer Rating
1
Didn’t last
on June 4, 2021
Posted by: TRoe
from Holden Beach, NC
Cartridge only lasted about 3 hours…was supposed to last for 12 hours. Definitely will not buy again.
Response from thermacell.comBy Customer Service, June 7, 2021
The cartridge should last up to 12 hrs. Sometimes, consumers forget to twist the repeller into the off position and it can use up your fuel.
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
5
Love it but the halo light will no longer come on
on June 7, 2021
Posted by: Barry
from Delaware
I have been using the halo version of the Thermacell product for a couple years. It works great and as advertised. This year when I decided it as time to start using it again so I loaded it with four new fuel cartridges and new batteries. The unit halo light would not come on. I thought the unit was failing but I tried it again anyway. It still works but the halo light will not come on. I use the light as a reminder to turn it off. Is there anything I can do to correct the halo light?
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
1
Won’t Light
on June 7, 2021
Posted by: DeDe
from Denver CO
Ugh, I was hoping for a better summer, fewer bites, but this product won’t even light.
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service, June 8, 2021
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you
Written by a customer while visiting thermacell.com
Customer Rating
1
Does not work
on June 8, 2021
Posted by: Heatherh
from Brampton
I was so excited to purchase this only to make myself look like a fool in front of company as it does not work.
I’m wondering if you have the option that if the pad is placed is backwards, it attracts the misquotes
Having this on attracts the bugs and lots of bites.
I’m wondering if you have the option that if the pad is placed is backwards, it attracts the misquotes
Having this on attracts the bugs and lots of bites.
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service, June 8, 2021
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you
Written by a customer while visiting thermacell.com
Customer Rating
5
Easy to user and works great!
on June 22, 2021
Posted by: bigblack
from Charlotte, NC
I bought this to place on my outdoor table/patio area, I use it when we have friends over or when I'm grilling. Our backyard has a lot of plants and is full of mosquitos, we have noticed that not only does it keep mosquitos away it also keeps other bugs away too! Great product and super easy to use!
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
5
Super achat
on June 22, 2021
Posted by: Marielili
from Québec
Si vous aimer pas les moustiques je vous recommande le thermacell meilleur produit contre l’es vampire de moustique
I would recommend this to a friend!
Written by a customer while visiting thermacell.com