Customer reviews from thermacell.com
Patio Shield
Average customer rating
4
(411 Reviews)
Rating breakdown 411 reviews
5 Stars
269
4 Stars
35
3 Stars
22
2 Stars
12
1 Star
73
73%of customers recommend this product.
(
233 out of
319)
Customer Reviews for Patio Shield
Customer Rating
3
Stopped working after one summer
on July 16, 2022
Posted by: Donnaf
from Hartland wi
I bought one a few years ago and it works great. Bought another and it stopped working after one summer. Used for camping
Response from thermacell.comBy Customer Service, July 19, 2022
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
5
Not a gimmick!
on July 11, 2022
Posted by: Outerbank5
from NJ
Works great in NJ which can often be uncomfortable after dusk due to mosquitoes
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
1
Breaks quickly
on July 9, 2022
Posted by: JohnnyCat
from Tampa, Florida
Lasted until the first fuel cell needed replacing. Afterwards it wouldn't light. I could hear the ignition failing to work. It wouldn't "click"
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service, July 12, 2022
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
1
Awful Product
on July 6, 2022
Posted by: TanyaCVV
from Hanwell, New Brunswick
The mosquitoes literally landed on the device. I left it running for over half an hour and even had a mosquito come right up into my face and land on my nose sitting 1 foot from the device. Awful waste of money that I hope I can find a way to get back.
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service, July 8, 2022
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
5
No bugs, no bites!
on July 3, 2022
Posted by: KATZMEOW
from Forestburgh, NY
My son gave me this for Father’s Day. Great present great product. I followed the directions, turned it on and good pesky biting insects! Ya ya…
No, I would not recommend this to a friend.
Written by a customer while visiting thermacell.com
Customer Rating
1
Didn’t work
on July 3, 2022
Posted by: Heggies73
from Chesterfield, Michigan
I had high hopes for this product but it did nothing. I had it just a foot away from me on my deck and mosquitoes were still all over me. I used up one whole cartridge not bothering to use it again. Definitely not worth the money.
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service, July 5, 2022
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
5
Works great!
on July 3, 2022
Posted by: Anonymous
from Ontario Canada
We love these! We have 4 lol And I bring mine everywhere.
I find you do need about 1 person though.
But I do recommend them to everyone I know.
Only complaint is the refills get pricey.
I find you do need about 1 person though.
But I do recommend them to everyone I know.
Only complaint is the refills get pricey.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
1
Not so sure
on July 2, 2022
Posted by: Amber
from Bozeman Montana
Mosquitoes love me, and so I purchased this so I could sit in my hot tub without being bitten. However even the slightest Breeze of wind put out the flame
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service, July 5, 2022
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com