Customer reviews from netgear.com
NETGEAR - Insight Managed Smart Cloud AC3000 Tri-Band Wi-Fi Access Point
Average customer rating
4.9
(12,604 Reviews)
Rating breakdown 12,604 reviews
5 Stars
11,946
4 Stars
462
3 Stars
92
2 Stars
32
1 Star
72
54%of customers recommend this product.
(
57 out of
106)
Customer Reviews for NETGEAR - Insight Managed Smart Cloud AC3000 Tri-Band Wi-Fi Access Point
Customer Rating
1
Horrible for Gaming
on August 17, 2020
Posted by: orbi_bad_for_gaming
One of the most frustrating routers I've ever used. Lag spikes every 30 seconds or so. A lot of other people are also experiencing this issue with their ORBI (just do a quick search).
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, August 24, 2020
Hello.
If you need help setting up your Orbi please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
If you need help setting up your Orbi please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
5
Great Coverage and Signal Strength!
on August 27, 2020
Posted by: Robert D.
Gender:Male
Length of ownership:1 month
Installed the ORBI RBR50 in our 2500 square foot home which suffered from weak Wi-Fi signals due its length and a Sun Porch shielded by interior brick walls. The system was very easy to install and setup. All devices throughout the house are now getting 150 to 800+ MBPS connections to the main router or satellite unit. For example, I have seen iPhones connect at 800+ MBPS. I suspect some of the lower speeds (but still fast at 150 MBPS) are only restricted by the individual device capabilities. My ISP connection is currently capped at 200 MBPS so this system gives us plenty of room for future growth and even faster internet access should we ever decide to increase our ISP connection speed.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
Best wireless upgrade
on December 14, 2020
Posted by: Joseph Stalcup
Paying for gig speed was getting 30mb. Upgraded n getting almost 500mb. Nice not to see the hamster wheel spinning anymore!
Written by a customer while visiting netgear.com
Customer Rating
5
Greatly improved reception
on May 31, 2021
Posted by: Gary Bruins
I placed a ring camera on a shed that is on the edge of our property and quite a distance from our home. With the Orbi I get great reception and serves as a wildlife camera as well as a security camera. Last night caught picture of two deer and two capotes.
Written by a customer while visiting netgear.com
Posted by: Lil Stevie
Gender:Male
Length of ownership:1 month
Verified Purchase:Yes
It works as advertised. My backyard coverage is excellent.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
1
It sucks hard
on August 14, 2022
Posted by: A Little Upset
It keeps dropping the satellite connection and bottlenecking speed down
Response from netgear.comBy Consumer Affairs, August 16, 2022
Hi Valued Customer,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Solved my range problem
on October 23, 2025
Posted by: Minh
I was a bit tricky at first, but it works well once up and running. Don't really understand how to get a satellite to hop through another satellite so the far satellite didn't seem to have good connection at first, but after a day or two, it seems to correct itself.
Also couldn't figure out have to setup 2.4ghz network.
Also couldn't figure out have to setup 2.4ghz network.
Written by a customer while visiting netgear.com
Customer Rating
2
It was great to start, but then loses connections
on January 2, 2020
Posted by: momo3boys
Gender:Female
Length of ownership:6 months
Initially the system worked beautifully. Then soon after the 90 support window was up, the connection became spotty. It would drop connection or be really really slow, even when the internet coming into it was stable and fast. It is still under warranty for being broken, but they offer no free support after 90 days.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, January 2, 2020
Hello,
Thank you for your feedback on this product. We are sorry to hear that you had a difficult experience with this router. NETGEAR backs its products with 90 days of technical support included to make sure that if you need any assistance with the setup and configuration you are covered. We also provide a 12-month hardware warranty on your product so that is any type of problem arises we can have it addressed.
I have linked more information to the warranty below: https://kb.netgear.com/1113/Warranty-Return-Policy
Thank you.
NETGEAR Team
Thank you for your feedback on this product. We are sorry to hear that you had a difficult experience with this router. NETGEAR backs its products with 90 days of technical support included to make sure that if you need any assistance with the setup and configuration you are covered. We also provide a 12-month hardware warranty on your product so that is any type of problem arises we can have it addressed.
I have linked more information to the warranty below: https://kb.netgear.com/1113/Warranty-Return-Policy
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com