Customer reviews from netgear.com
NETGEAR - Insight Managed Smart Cloud AC3000 Tri-Band Wi-Fi Access Point
Average customer rating
4.9
(12,604 Reviews)
Rating breakdown 12,604 reviews
5 Stars
11,946
4 Stars
462
3 Stars
92
2 Stars
32
1 Star
72
54%of customers recommend this product.
(
57 out of
106)
Customer Reviews for NETGEAR - Insight Managed Smart Cloud AC3000 Tri-Band Wi-Fi Access Point
Customer Rating
1
Not work with RAX200 router when SmartConnect On
on June 15, 2020
Posted by: Annie91
Gender:Female
Length of ownership:1 month
I currently use only RAX200 router (AX, OFDMA, MU-MIMO on for all Channels, ) and this Orbi in Extender mode.
I can pair these two and It will work for me for some unpredictable amount of time.
But when it drops, it require to manually reset both devices.
When I turn off this Orbi and use RAX200 only, I can have stable connections for weeks. But when this Orbi turns on, more than half devices can't load data even they see the signal was strong)
I can pair these two and It will work for me for some unpredictable amount of time.
But when it drops, it require to manually reset both devices.
When I turn off this Orbi and use RAX200 only, I can have stable connections for weeks. But when this Orbi turns on, more than half devices can't load data even they see the signal was strong)
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, June 18, 2020
Hi Annie,
You should not experience disconnections with your RBS50Y and RAX200.
We are happy to look into your connectivity issues. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
You should not experience disconnections with your RBS50Y and RAX200.
We are happy to look into your connectivity issues. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent!
on November 15, 2020
Posted by: Bevotk
I now have a strong wireless signal throughout my home and back yard, the exact outcome I wanted.
Written by a customer while visiting netgear.com
Posted by: Happy Surfer 2
Verified Purchase:Yes
Easy set up. Works with non orbi routers as an extender. It extended the Wifi outdoors by 200 feet. Very pleased with the performance.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
Using Orbi router
on September 5, 2025
Posted by: Son Hoang
User friendly, I easily access admin to setup what i want in this router and setelline. Thank you
Written by a customer while visiting netgear.com
Customer Rating
5
amazing
on September 21, 2025
Posted by: Ki Hak Lee
My first mesh device, it covers everywhere in my house including my front and backyard. thank you
Written by a customer while visiting netgear.com
Customer Rating
5
Great Router
on October 16, 2025
Posted by: William Pinson
Would highly recommend to anyone looking for high quality a high quality router.
Written by a customer while visiting netgear.com
Customer Rating
1
Save yourself the frustration
on April 14, 2020
Posted by: DenverGuy
Gender:Male
Length of ownership:1 week
I bought this to make life easier along with the other Orbi Router and Satellite as well as a nighthawk modem. Since my internet was spotty in my large home I thought this would be my solution. Well it is worse...Days wasted trying to get this thing working, Setting, resetting, rebooting, and having to reestablish everything over and over again in my smart home. Hours with tech support only to keep going through the same steps I have for days ....I have had this whole system less than a week and hate it....I am going to return. Not worth the price tag
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, April 15, 2020
Hi Denverguy,
We suggest using the Orbi app to set up your network as it will walk you through each step. We are happy to work with you to get your Orbi network set up. Please reach out to us at Netgearteam@netgear.com
Thank you.
We suggest using the Orbi app to set up your network as it will walk you through each step. We are happy to work with you to get your Orbi network set up. Please reach out to us at Netgearteam@netgear.com
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
5
Easy set up
on June 3, 2020
Posted by: D Carter
I have FiOS so I set up my Orbi using the extended mode. Instructions were extremely easy, and it connected to my WiFi immediately. Once connected you will no longer see the Netgear_Ext WiFi link, it will return you to your WiFi settings. Upon connecting you get a message which says you are successfully connected, however when I looked on my phone’s WiFi settings I was expecting to still see the Orbi WiFi settings but it was no longer there, so I thought I was not connected. I was a little confused, so I contacted support who confirmed I was actually connected. I placed the Orbi Satellite on the back of my house and I am now able to receive WiFi in my backyard well over 100’. I hooked up my Ring on my shed and have had service without interruption since. I did notice I am not able to receive WiFi in the front of my house although I don’t really care about that, but it makes me think the Orbi can not transmit through several walls.
Written by a customer while visiting netgear.com