Customer reviews from netgear.com
NETGEAR - Insight Managed Smart Cloud AC3000 Tri-Band Wi-Fi Access Point
Average customer rating
4.9
(12,605 Reviews)
Rating breakdown 12,605 reviews
5 Stars
11,947
4 Stars
462
3 Stars
92
2 Stars
32
1 Star
72
54%of customers recommend this product.
(
57 out of
106)
Customer Reviews for NETGEAR - Insight Managed Smart Cloud AC3000 Tri-Band Wi-Fi Access Point
Customer Rating
2
Devices drop connection
on September 8, 2021
Posted by: Bernie
I set up my system, added all of my devices (~25 devices including IOT), seemed to work great. Within an hour my devices were no longer on the network and I had to reboot them. The next morning i had to reboot the entire system.
Response from netgear.comBy Consumer Affairs, September 8, 2021
Hi Bernie,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource should help you: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do?language=en_US.
Additionally, we have a firmware update for your RBK50 which was released as recently as 9-6-21: https://www.netgear.com/support/product/RBK50.aspx#RBR50%20(Orbi%20Router)%20Firmware%20Version%202.7.3.22
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource should help you: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do?language=en_US.
Additionally, we have a firmware update for your RBK50 which was released as recently as 9-6-21: https://www.netgear.com/support/product/RBK50.aspx#RBR50%20(Orbi%20Router)%20Firmware%20Version%202.7.3.22
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Why did I wait?
on September 9, 2021
Posted by: Larry
I wish I had made this purchase years ago. No more slow internet at the back of the house. We are very pleased.
Written by a customer while visiting netgear.com
Customer Rating
3
Eh
on September 9, 2021
Posted by: Caitlyn mitchell
Was great at first now it’s just slow and not as fast. Have to keep logging back in when on the app
Response from netgear.comBy Consumer Affairs, September 10, 2021
Hi Caitlyn mitchell,
If you are having problems with your RBK50, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
If you are having problems with your RBK50, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Love the connection!
on September 9, 2021
Posted by: Jane Young
The Orbi system helped strengthen our connection for working from home and our security cameras.
Written by a customer while visiting netgear.com
Customer Rating
5
Highly Recommended
on September 10, 2021
Posted by: Selena McQueen
There is now faster speed and full WiFi coverage throughout the entire house and outdoors.
Written by a customer while visiting netgear.com
Customer Rating
5
At Last!
on September 10, 2021
Posted by: Anonymous
I had a service call from our cable company to install two extenders to alleviate dead spots in our home. I was surprised (and delighted) that the cable tech took survey of our home and said “you don’t need extenders, you need a mesh router”. He highly recommended Orbi, which I purchased and installed myself. He also recommended downgrading speed from 400 Mbs to 100. He said, with a solid signal, that was all that was needed for 4K streaming. Now I have same speed WiFi in all areas of the house and I’m saving on router rental and speed downgrade. And no more constant tinkering to maximize signal. Thank you Orbi.
Written by a customer while visiting netgear.com
Customer Rating
5
reliability internet
on September 10, 2021
Posted by: TJ
consistent wifi connection and has amazing speeds!
Written by a customer while visiting netgear.com
Customer Rating
5
Great device
on September 10, 2021
Posted by: N. Bobba
Thruput is great. Really did not have many complaints. Software updates do miss getting updated automatically some times and I had to do it manually. Otherwise no major issues. Thanks.
Written by a customer while visiting netgear.com