Customer reviews from netgear.com
NETGEAR - Orbi Pro AC3000 Tri-Band Mesh Wi-Fi System (3-Pack)
Average customer rating
4.9
(12,594 Reviews)
Rating breakdown 12,594 reviews
5 Stars
11,939
4 Stars
461
3 Stars
91
2 Stars
32
1 Star
71
55%of customers recommend this product.
(
60 out of
109)
Customer Reviews for NETGEAR - Orbi Pro AC3000 Tri-Band Mesh Wi-Fi System (3-Pack)
Customer Rating
5
Love it!
on September 7, 2021
Posted by: Manish
Better performance than my Verizon Fios router. Great security features. Easy to manage. Very good coverage.
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent Easy Setup
on September 7, 2021
Posted by: CAR
This is so super simple to setup I would recommend to anyone.
Written by a customer while visiting netgear.com
Customer Rating
4
Excellent upgrade
on September 7, 2021
Posted by: Codi A
Love the mesh system excellent upgrade over my old WiFi system
Written by a customer while visiting netgear.com
Customer Rating
5
Great System
on September 7, 2021
Posted by: Anonymous
The system was easy to install and get setup. The speed and coverage is amazing.
Written by a customer while visiting netgear.com
Customer Rating
2
Devices drop connection
on September 8, 2021
Posted by: Bernie
I set up my system, added all of my devices (~25 devices including IOT), seemed to work great. Within an hour my devices were no longer on the network and I had to reboot them. The next morning i had to reboot the entire system.
Response from netgear.comBy Consumer Affairs, September 8, 2021
Hi Bernie,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource should help you: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do?language=en_US.
Additionally, we have a firmware update for your RBK50 which was released as recently as 9-6-21: https://www.netgear.com/support/product/RBK50.aspx#RBR50%20(Orbi%20Router)%20Firmware%20Version%202.7.3.22
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource should help you: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do?language=en_US.
Additionally, we have a firmware update for your RBK50 which was released as recently as 9-6-21: https://www.netgear.com/support/product/RBK50.aspx#RBR50%20(Orbi%20Router)%20Firmware%20Version%202.7.3.22
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Why did I wait?
on September 9, 2021
Posted by: Larry
I wish I had made this purchase years ago. No more slow internet at the back of the house. We are very pleased.
Written by a customer while visiting netgear.com
Customer Rating
3
Eh
on September 9, 2021
Posted by: Caitlyn mitchell
Was great at first now it’s just slow and not as fast. Have to keep logging back in when on the app
Response from netgear.comBy Consumer Affairs, September 10, 2021
Hi Caitlyn mitchell,
If you are having problems with your RBK50, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
If you are having problems with your RBK50, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Love the connection!
on September 9, 2021
Posted by: Jane Young
The Orbi system helped strengthen our connection for working from home and our security cameras.
Written by a customer while visiting netgear.com