Customer reviews from netgear.com
NETGEAR - Orbi Pro AC3000 Tri-Band Mesh Wi-Fi System (3-Pack)
Average customer rating
4.9
(12,594 Reviews)
Rating breakdown 12,594 reviews
5 Stars
11,939
4 Stars
461
3 Stars
91
2 Stars
32
1 Star
71
55%of customers recommend this product.
(
60 out of
109)
Customer Reviews for NETGEAR - Orbi Pro AC3000 Tri-Band Mesh Wi-Fi System (3-Pack)
Customer Rating
5
Orbi works great!
on December 13, 2020
Posted by: JPG
After extensive searching I spent a little more than I wanted but it was worth the performance margin. Setup was fairly easy and we have great coverage. Would highly recommend.
Written by a customer while visiting netgear.com
Customer Rating
5
Improved access throughout the house
on December 14, 2020
Posted by: S Conners
With kids at home for school and parents working from home, good wi fi is a must have. This new Orbi fits the bill
Written by a customer while visiting netgear.com
Customer Rating
5
works great and dependable
on December 15, 2020
Posted by: Joseph Keator
It was a easy step by step set up and walked you completely through it with no problems. This was the first time setting up a wifi, and works great. Thank you
Written by a customer while visiting netgear.com
Customer Rating
5
Satellite paired easily and working well
on December 30, 2020
Posted by: Sam H
This satellite was an RMA replacement. The original satellite that came with the router always had trouble pairing and eventually never would pair. I had bought the upgraded tech support and they walked me through some troubleshooting and determined RMA was needed. The support folks were very patient and helpful. The new satellite came in a couple of days, even with all the holiday shipping delays. I followed the regular satellite install instructions and it was working in just a few minutes. 2.4 and 5 ghz devices started showing up paired to it and so far working well.
Written by a customer while visiting netgear.com
Customer Rating
4
Netgear Orbi
on January 8, 2021
Posted by: kohi30
One of the best upgrades to my network. I was having slow speeds and dropped internet in my 2500sq ft home. Speed Tests before install averaged 5mbps download and 10 mbps upload. After installing Orbi now running 112 mbps download and 15 mbps upload off Spectrum 100 MBPS system. Had a few hiccups with install and router finding satellite that required another reboot of my modem but is working like a champ now.
Written by a customer while visiting netgear.com
Customer Rating
2
No multi room. Really only good as a hub.
on January 9, 2021
Posted by: JRB Chicago
Gender:Male
Length of ownership:3 months
Would be much better if multiroom speaker feature worked with this. We all now have many devices and they need to work together. I really wish Netgear would update the software and then let us know so we could really use this device. Right now it's best use as a dumb hub.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, January 11, 2021
Hi JRB Chicago,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
1
Make sure it is compatible!
on January 13, 2021
Posted by: Cville123
Length of ownership:1 week
I bought two of these, and spent over three hours attempting to set them up with my orbi mesh system. In the end I found out I cannot use these because they are not compatible with my netgear orbi.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, January 15, 2021
Hi Cville123,
Thank you for your review. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Thank you for your review. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
2
Alexa problems.
on January 20, 2021
Posted by: Ploemy
Gender:Male
Length of ownership:1 week
This unit arrived yesterday. It is to complement my RBR20 router with two satellites. The new RBS40V Orbi voice installed as expected and is now extending my network coverage just fine. However it will not make the connection with my Amazon Alexa function. The unit does show up on my amazon account but states that it is off line. I have tried every single step multiple times but it just won’t connect. Disappointing I can’t use Alexa stil. I spent three hours online with three different tech support persons at Orbi but they also were not able to solve the problem.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, January 21, 2021
Hi Ploemy,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Written by a customer while visiting netgear.com