Customer reviews from dell.com
Dell Thunderbolt Dock - WD19TBS - Black - Black
Average customer rating
4.1
(866 Reviews)
Rating breakdown 866 reviews
5 Stars
510
4 Stars
154
3 Stars
75
2 Stars
49
1 Star
78
79%of customers recommend this product.
(
593 out of
746)
Customer Reviews for Dell Thunderbolt Dock - WD19TBS - Black - Black
Customer Rating
2
Poor Solution Dell Docking Stations have Problems
on January 28, 2020
Posted by: StriperGuy
Verified Purchase:Yes
You docking stations are VERY poor. Impossible to figure out which will support more then one HD monitor. You have to press the button 5X to get it to turn on.
Really poor engineering cannot recommend.
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Posted by: Paula
Verified Purchase:Yes
With the new XPS laptop being so small, it has few ports to support a computer station. The thunderbolt “docking station” is a great solution for this problem. It should have been suggested to me originally because it truly is essential if the computer is used for work.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Dez
Verified Purchase:Yes
I have my laptop, two monitors, my wireless keyboard and mouse and an USB extension device attached to it. Everything I need on one device is powerful to me. Although my Dell monitors came with HDMI cables, I had to order a different display port to get both monitors hooked in, but that was an easy fix.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Girl in the South
Verified Purchase:Yes
The Dell dock was needed for multiple accessories. This dock is already almost full. I teach University students online and I need two monitors, camera, printer to all feed through my Dell XPS 13" laptop.There does not seem to be any loss of quality in the Ultrasharp monitors I added this summer. All seems to be working well. It would have been great if I didn't have to pay for all of this out of pocket.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
3
Maybe the Best Dock for Dell XPS 15 so far, but still needs improvement when using (3) monitors
on October 2, 2020
Posted by: Fiberman
Verified Purchase:Yes
I was looking for a USB-C docking station to power up the laptop with a single button (laptop closed) & run (3) 27" monitors @ 2560x1440.
The reason I'm only giving the 3 stars is that this docking station will only run (2) monitors @ 2560x1440, the 3rd monitor runs @ 1920x1080 when using a HDMI input on the Dock.
RECAP:
2 x 27" Monitors @ 2560x1440
1 x 27" Monitor @ 1920x1080
when all (3) monitors were plugged into the docking station
The reason I'm only giving the 3 stars is that this docking station will only run (2) monitors @ 2560x1440, the 3rd monitor runs @ 1920x1080 when using a HDMI input on the Dock.
RECAP:
2 x 27" Monitors @ 2560x1440
1 x 27" Monitor @ 1920x1080
when all (3) monitors were plugged into the docking station
The Fix was using a Monitor with a USB-C Input for video input.
While I made this docking station work for me (hybrid setup) by running (2) 27" monitors to the dock via DP cables, the 3rd monitor is hooked directly to one of the the laptops USB-C ports so that ALL (3) Monitors will run at 2560x1440
While I made this docking station work for me (hybrid setup) by running (2) 27" monitors to the dock via DP cables, the 3rd monitor is hooked directly to one of the the laptops USB-C ports so that ALL (3) Monitors will run at 2560x1440
The Docking station has a power up button, so you don't have have to open up the laptop.
Note: If your only running (2) Monitors, @ 2560x1440 then this issue will not be a problem or
(3) monitors at lower resolution than 2560x1440 (example (3) Monitors @ 1920x1080)
(3) monitors at lower resolution than 2560x1440 (example (3) Monitors @ 1920x1080)
I would recommend this to a friend!
Response from dell.comBy Lexy@Dell, DellRR, October 8, 2020
Hello,
Thank you for your review. For additional support, please call Dell directly- 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. For additional support, please call Dell directly- 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: EthanZ
Verified Purchase:Yes
The dock is lightweight and portable with plenty of outlets for USB and video. It comes with a pretty heavy power brick, but seems to work fine with the much smaller USB-C brick that came with my laptop. The only minor issue is that the USB-C cable that connects to the laptop from the dock is really stiff and hard to manage nicely. The connector is a long, straight connector instead of a short or angle connector which would have made everything more manageable. Maybe something for the next gen?
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
The thunderbt dock will fail quickly, it will last one year then fail. Every other Dell product seems to be great quality.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, November 4, 2021
Hello there, President of CRM,
Thank you for your review and feedback. We are truly sorry about your experience with your product and will use your provided input to help with improving our current and future products. If you run into any further questions, issues, or concerns, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your review and feedback. We are truly sorry about your experience with your product and will use your provided input to help with improving our current and future products. If you run into any further questions, issues, or concerns, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Customer Rating
1
Stay Away from Dell Docking Station - Awful
on November 14, 2021
Posted by: Disappointed Victor
Verified Purchase:Yes
Service and the Unit were awful. On and off connection - ports works one minute then nothing. Update firm and drivers A month of hell
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, November 15, 2021
Salutations, Victor,
Thank you for your review. We apologize for the issues you have encountered with your defective product and would love to help in getting this resolved as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your review. We apologize for the issues you have encountered with your defective product and would love to help in getting this resolved as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com