Customer reviews from thermacell.com
Thermacell - Radius Zone Mosquito Repellent Refills - Blue
Average customer rating
3.7
(281 Reviews)
Rating breakdown 281 reviews
5 Stars
148
4 Stars
30
3 Stars
25
2 Stars
25
1 Star
53
69%of customers recommend this product.
(
160 out of
233)
Customer Reviews for Thermacell - Radius Zone Mosquito Repellent Refills - Blue
Customer Rating
1
Not recommended
on April 18, 2020
Posted by: Evan27
from Georgia
Me and my husband purchased the 2.0 thinking oh it’s Georgia. Anything that says it will take the mosquitos away is worth a try. Idk of ours just doesn’t work or what but it didn’t do anything. The mosquitos landed on the thing and it barely seems to be putting anything out. Like i said not sure if ours just is terrible or what.
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Customer Service, April 29, 2020
Thanks for your review. We're sorry your Radius isn't repelling mosquitoes, but we can hopefully help! We’ve got thousands of happy users to date, and have tested it extensively in extreme buggy conditions before we put our name on it.
You can always contact us at service@thermacell.net or 1-866-753-3837 with questions or concerns. There is a 100% Satisfaction Guarantee on all Thermacell products.
Before reaching out, could we ask you to check a few things?
1) When using Radius, always confirm that the power light is on, that the refill cartridge has liquid remaining/is not empty, and that the refill is inserted properly into the repeller
2) Note that while the Radius is in “lock” mode, it won’t turn on the heater on and won’t repel mosquitoes.
3) Depending on conditions, allow the repeller to run for up to 10 minutes to build up the zone of protection.
You can always contact us at service@thermacell.net or 1-866-753-3837 with questions or concerns. There is a 100% Satisfaction Guarantee on all Thermacell products.
Before reaching out, could we ask you to check a few things?
1) When using Radius, always confirm that the power light is on, that the refill cartridge has liquid remaining/is not empty, and that the refill is inserted properly into the repeller
2) Note that while the Radius is in “lock” mode, it won’t turn on the heater on and won’t repel mosquitoes.
3) Depending on conditions, allow the repeller to run for up to 10 minutes to build up the zone of protection.
Written by a customer while visiting thermacell.com
Posted by: NMNENE
from NM
Verified Purchase:Yes
I charged and used this one time. Exactly 2 hrs on the patio. Then turned it off. Tried to use it the next day, would not work. I recharged and turned it on. The on button just turned colors and never turned on. I have enough fluid still in the cartridge. Not a happy camper at this point. I may return this product.
No, I would not recommend this to a friend.
Response from thermacell.comBy Josh S., Customer Service, April 30, 2020
Thanks for your review! We believe your product is stuck in "Lock" mode". Check out this video (1:24) to see if it solves your problem: https://youtu.be/mkmE40K4Gkc
Written by a customer while visiting thermacell.com
Posted by: Shadyant
from Tampa, FL
Verified Purchase:Yes
We placed it out for more than the min 15 time before we stepped outside.
Still had mosquitos around us landing on us.
Still had mosquitos around us landing on us.
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Customer Service, May 12, 2020
Hi There! We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at service@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
1
DO NOT BUY
on May 13, 2020
Posted by: Anonymous
from Miami, FL
I bought the product a few weeks ago. I've been trying it every time I go to my patio, try to put it outside at least 10 minutes before going out, but obviously you can see in the picture it doesn't work. VERY UNSATISFIED.
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Customer Service, May 18, 2020
Sorry to hear that our product is not performing to our quality standards! We thank you for your feedback and take matters like this seriously. Thermacell stand by our products with a 100% satisfaction guarantee.Please contact us at service@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
2
Only worked for 35 minutes
on May 15, 2020
Posted by: Beth
from St Petersburg, Florida
I tried my new radius this morning and it worked wonderfully....at first. For about 35 to 40 minutes it was great! I felt like I had my patio back! I had one or two bored, but that was acceptable, in my opinion. Then suddenly they swarmed and began biting as bad as ever and I was forced to file inside! Ugh! Seriously disappointed!
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Customer Service, May 21, 2020
Hi There! It sounds like your device might need to be charged! If you are still having issues whith your device, Pease contact us at service@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
4
It works
on May 17, 2020
Posted by: John77
from Maryland
I used mine for the first time on the deck last evening. We are right next to the woods. I usually get bit up like crazy this time of year. We were outside for 3 hours and not one single bite. So far, love this product. Radius. Only reason i didnt give 5 stars is because we've only used it once. Hope it continues to do the job. Love it. Kept away all the other flying insects as well.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Posted by: Bethany85
from North Smithfield, RI
Verified Purchase:Yes
I've always been a "mosquito magnet" and when bit I get welts! Well not anymore thanks to the Radius Zone! My property is in the woods, with a natural stream running through we have tons of mosquito making it miserable to enjoy sitting outside that is until now using this wonderful little product always me to sit out on my deck without one mosquito bite!
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Posted by: Kramantha
from Encinitas, CA
Verified Purchase:Yes
I have 4 (one gen 1 and three gen 4) and I love them. They work great! We take them with us to friends houses and to the park. We set them up around us and don't have issues with mosquitoes or flies!
I would recommend this to a friend!
Written by a customer while visiting thermacell.com