Customer reviews from thermacell.com
Thermacell - Radius Zone Mosquito Repellent Refills - Blue
Average customer rating
3.7
(281 Reviews)
Rating breakdown 281 reviews
5 Stars
148
4 Stars
30
3 Stars
25
2 Stars
25
1 Star
53
69%of customers recommend this product.
(
160 out of
233)
Customer Reviews for Thermacell - Radius Zone Mosquito Repellent Refills - Blue
Customer Rating
1
Doesn't Charge, Can't Use
on June 17, 2020
Posted by: woulduseifitworked86
from New York, NY
I have the same experience as another user who posted a review 18 hours ago here: I bought this and it won't charge or light up when charging. Tried it on every outlet in my house - the device arrived in a non-functional state. I don't think I am doing anything wrong. I would really like to be able to use this, though.
Response from thermacell.comBy Thermacell Customer Service, Customer Service, June 19, 2020
Thank you for this insightful feedback. We at Thermacell strive to maintain a 100% satisfaction guarantee with all our products. We are sorry that your experience with Thermacell was anything less than excellent. Please contact us at service@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
2
Good for One Season
on June 18, 2020
Posted by: Chappy
from Lancaster, MA
Purchased last summer. Didn't use over the winter and it doesn't take a charge after sitting all winter. Disposable after one season
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Customer Service, June 19, 2020
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at service@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Posted by: Brig Dog
from Brigantine, NJ
Verified Purchase:Yes
Found that the bugs don’t like it but it can be slow to start so we’ve been setting it out 15 minutes before we go out to make sure it’s heated up and working. Also, after turning off and the unit cools down, we believe putting the cap back on the wick helps it start quicker especially if you’re not going to use it for a few days.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Posted by: HowardS
from Palm Beach County, FL
Verified Purchase:Yes
Device is too expensive, refills are too expensive, there is still an amount at the bottom of the cartridge that is unusable and it only works so so at keeping mosquitoes away. Other flying insects like gnats, etc. are not affected by it at all. Definitely not worth what I paid and I certainly would not recommend it to anyone.
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Customer Service, June 25, 2020
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at service@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Posted by: John TG
from Cutchogue NY
Verified Purchase:Yes
So far so good normally I get eaten alive. With the radius I can just hang out. Thanks
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Posted by: Claudia
from Novato, CA
Verified Purchase:Yes
Very happy, this gadget really repels the mosquitos!
Written by a customer while visiting thermacell.com
Customer Rating
2
would love to try
on June 20, 2020
Posted by: kpranger
from Calgary AB
would love to try if there were any instock anywhere
Response from thermacell.comBy Thermacell Customer Service, Customer Service, June 25, 2020
You can find stores that carry our product on our website! If you still have any questions, please contact service@thermacell.net or 1-866-753-3837 and we can help you out.
Written by a customer while visiting thermacell.com
Customer Rating
5
Instant Results!
on June 20, 2020
Posted by: miker14
from Tiny Ontario Canada
I bought this 2 weeks ago but did not use it until yesterday, a very buggy afternoon in Central Ontario Canada. There must have been 20 mosquitos flying around me when I opened up the box followed the easy to read instructions and fired it up. As soon as it heated up, it was evident that the mosquitoes were gone! There was the odd fly-by but not a single landing on my wife or I! Just came in from dinner on the deck and didnt even think about mosquitoes all through dinner. This is one of the BEST purchases I ever made! Thank you
I would recommend this to a friend!
Written by a customer while visiting thermacell.com