Customer reviews from thermacell.com
Thermacell - Radius Zone Mosquito Repellent Refills - Blue
Average customer rating
3.7
(281 Reviews)
Rating breakdown 281 reviews
5 Stars
148
4 Stars
30
3 Stars
25
2 Stars
25
1 Star
53
69%of customers recommend this product.
(
160 out of
233)
Customer Reviews for Thermacell - Radius Zone Mosquito Repellent Refills - Blue
Customer Rating
1
Worked great last year but this year they’re dead
on June 13, 2020
Posted by: Jtrtanj
from Oakville Ontario
We bought four of these at the end of last summer. My husband plugged them all in and none of them will charge! What a disappointment and waste of our money. There’s no point in buying something so expensive plus all the refills if it will only last one season. We mine as well get our property sprayed annually instead.
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Customer Service, June 15, 2020
Thank you for this insightful feedback. We at Thermacell strive to maintain a 100% satisfaction guarantee with all our products. We are sorry that your experience with Thermacell was anything less than excellent. Please contact us at service@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Posted by: Sarah
from Ypsilanti Michigan
Verified Purchase:Yes
We have a mosquito filled back yard, and when using the thermacell noticed a significant decrease in mosquitoes at dusk! Telling all our friends and family about this product!
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Posted by: Jim in Kansas
from Lawrence, KS
Verified Purchase:Yes
I had been sitting outside on a windless morning, Thermacell turned on for the past 30 minutes and parked two feet from me, when trying to write this review. After being bit by mosquitos twice while composing my thoughts, I retreated indoors to complete the review - It doesn’t seem to work at all.
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Customer Service, June 15, 2020
Sorry to hear that our product is not performing to our quality standards! We thank you for your feedback and take matters like this seriously. Thermacell stand by our products with a 100% satisfaction guarantee. Contact us at service@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
1
Worked! Once.
on June 14, 2020
Posted by: JoeD
from Summit, Nj
Bought this in April of last year after seeing one a friend had. Used it once last summer, then stores it (inside) for the winter. Completely dead when I went to use it last night. Would not turn on or charge.
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Customer Service, June 15, 2020
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at service@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Posted by: Andrew C
from Cincinnati, OH
Verified Purchase:Yes
Looks great and easy to use out of the box. Haven't had heavy bug/mosquitos to put it to the test yet, but hoping it works great.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Posted by: J R Smith
from Quakertown,PA
Verified Purchase:Yes
This device is great. My pair works way better than the dozen or so Citronella candles that they replaced!
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Posted by: Eagle rock
Verified Purchase:Yes
Ran itself out in 30 hours now have to buy more refull
I would recommend this to a friend!
Response from thermacell.comBy Thermacell Customer Service, Customer Service, June 17, 2020
Thank you for this insightful feedback. We at Thermacell strive to maintain a 100% satisfaction guarantee with all our products. We are sorry that your experience with Thermacell was anything less than excellent. Please contact us at service@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Posted by: Anonymous
Verified Purchase:Yes
Product really works! No mosquitos! We have already ordered refills.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com