Customer reviews from thermacell.com
Thermacell - Radius Zone Mosquito Repellent - Black
Average customer rating
3.7
(277 Reviews)
Rating breakdown 277 reviews
5 Stars
148
4 Stars
29
3 Stars
25
2 Stars
24
1 Star
51
69%of customers recommend this product.
(
159 out of
229)
Customer Reviews for Thermacell - Radius Zone Mosquito Repellent - Black
Customer Rating
1
Casing too fragile
on June 3, 2023
Posted by: SuzanneNuckle
from Québec Canada
Two purchases of the same product and both times the casing cracks into pieces without falling on the floor. Totally rotten product. See both products broken everywhere.
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service , June 6, 2023
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
1
NO POWER
on June 26, 2023
Posted by: Goran
from Charlottetown P.E.I
This device worked well last year. this year will not charge..After going to buy 2 new cartages my device is garbage
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service , June 26, 2023
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
5
Effective gadget
on June 26, 2024
Posted by: IrinaHutch
from Live Oak, Fl
Thankful to my new find that allow me and my family to enjoy outdoors worry free, no scent and so effective thermacell repellent, easy to assemble and can be used as guard in several occasions from mosquitoes, hunting, fishing, hiking outdoors, while family or single person having nature adventures.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
5
It really works!!!
on July 7, 2024
Posted by: JamieL
from Fort Lauderdale FL
I used this at a BBQ out by my pool, at sunset in south Florida, during the summer (july) and the mosquitos are a nightmare... I didnt turn it on right away and everyone was complaining how they were getting bitten up. So then I turned on the Thermacell - Radius Zone Mosquito Repellent, Gen 2.0 - Black and within 20 mins, everyone that was there was commenting on how well it worked and that they werent getting bit anymore... I probably sold 10 of them that night cause everyone was taking pics so they could go order one. It legit works amazing!!!
Written by a customer while visiting thermacell.com
Customer Rating
3
The thermacell battery will not charge.
on July 26, 2025
Posted by: Sadness
from Canada
I have had my thermacell for about 4 years, worked fantastic for mosquitoes. I have tried everything and cannot replace the battery. Only option is to buy a new one. Disappointed about this.
Response from thermacell.comBy Jackie A, Consumer Services, July 27, 2025
Glad to hear about how well the product worked for you and thank you for the insightful feedback. Please check with customerservice@thermacell.net to see if there are any promotions or discounts available towards a new repeller.
Written by a customer while visiting thermacell.com