Customer reviews from thermacell.com
Thermacell - Radius Zone Mosquito Repellent - Black
Average customer rating
3.7
(277 Reviews)
Rating breakdown 277 reviews
5 Stars
148
4 Stars
29
3 Stars
25
2 Stars
24
1 Star
51
69%of customers recommend this product.
(
159 out of
229)
Customer Reviews for Thermacell - Radius Zone Mosquito Repellent - Black
Customer Rating
4
Product n Customer Service Support
on August 21, 2021
Posted by: Bo_Canada
from GTA
Hi All - Same with many purchasers I had big expectations of the product. It worked great as long as it is working. After one year, our unit stops charging no matter what I tried using the internet and also support from Thermacell. At the end, they processed my unit under warranty. I'm waiting to receive the unit and give it another chance.
Their customer service and support have been exemplary. I wish I can say that for some other organization.
Highly recommend anyone who is having issues with the unit to contact them for support.
Their customer service and support have been exemplary. I wish I can say that for some other organization.
Highly recommend anyone who is having issues with the unit to contact them for support.
(I'm not affiliated with Thermacell etc.. Just a happy user of the product when it worked)
Written by a customer while visiting thermacell.com
Customer Rating
3
Thermacell showdown
on September 1, 2021
Posted by: Jama
from Sutton, Ontario
I bought mine last year and after few uses the bottom cracked so we put a tape around to hold the bottom. This year, we are on a second cartridge in total and during the heat, while we were using it outside, the top popped up and we couldn’t fit it back on the base to make it work. So the whole unit cracked and if we tape it down it will somewhat work. This was not a cheap thing to begin with, so I would like to know if there is something we can do to make it work. This year I purchased additional cartridges but it’s painful to force the unit to work.
Response from thermacell.comBy Customer Service, September 2, 2021
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
4
Compact, light and easy.
on October 17, 2021
Posted by: Pixurman
from Colorado USA
We bought this in August of 2021. The first 2 uses seemed to work ok. Then smoke from fires west of us made doing anything outside rather miserable - especially late in the day. Our next opportunity to use & test our Radius finally came just a few weeks ago in south /central Colorado. We were very happy with the performance and would recommend this as a must have on your patio or in your car travel gear. We bought several extra refills to make sure that we do not run out of repellant when not convenient to get to a store. We could not give more than 4 stars because of the expense. We believe lower prices would promote more sales and use.
I would recommend this to a friend!
Response from thermacell.comBy Customer Service, December 7, 2021
Thank you for taking the time to write a positive review and for being a loyal customer.
Written by a customer while visiting thermacell.com
Customer Rating
5
Got My Yard Back
on March 22, 2022
Posted by: Dragonstorm55
from Pensacola Florida
I have been using Thermacell for years. I use several different styles that they offer
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
1
Won't charge
on June 26, 2022
Posted by: Triple D
from Alberta
I bought one last season. Now it won't charge. Used maybe 3 times
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service, June 27, 2022
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
2
Not as effective
on July 5, 2022
Posted by: CaboKev
from Battle Ground, WA
Have been using the cartridge/pad version for years with spectacular results! At home we don’t have a mosquito problem but the old version works to get rid of the flies and other annoying insects. This one does very little to take care of that. Going to take both to the beach where we do have mosquitoes and see if the different chemicals are effective.
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service, July 8, 2022
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
1
Junk
on July 26, 2022
Posted by: Nicky 34
from Montreal
Worked once - how on earth does junk like this make it to market…
No, I would not recommend this to a friend.
Response from thermacell.comBy customer service, July 27, 2022
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
1
Waste of money
on September 19, 2022
Posted by: BebeNJ
from NJ
As so many other reviewers have stated: bought this last year (along with a refill so I'd be ready for this summer) but it will not charge! And now that it's discontinued I probably can't even sell the unused refill on eBay! Waste of money!
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service, September 20, 2022
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com