Customer reviews from thermacell.com
Thermacell - Radius Zone Mosquito Repellent - Black
Average customer rating
3.7
(277 Reviews)
Rating breakdown 277 reviews
5 Stars
148
4 Stars
29
3 Stars
25
2 Stars
24
1 Star
51
69%of customers recommend this product.
(
159 out of
229)
Customer Reviews for Thermacell - Radius Zone Mosquito Repellent - Black
Customer Rating
1
Does not work
on July 19, 2021
Posted by: KimW
from Albion, MI
I bought this a week ago and it does not work. My 9 year old and I were getting bit horribly
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service, July 21, 2021
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
1
Red light
on July 21, 2021
Posted by: Jim R
from Va beach
I started it and lights blinked then red light appeared and then all lights shut down
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service, July 21, 2021
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
3
Like but top cracked
on July 21, 2021
Posted by: Suze123
from Hot Springs Village, AR
We love the Radius and it worked great. Now the lid is cracked and won’t make a connection. Have no idea how that happened. Is there any way to replace? Product was expensive!
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service, July 22, 2021
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you. Yes reach out for replacement
Written by a customer while visiting thermacell.com
Customer Rating
2
Keeps the bugs away, BUT
on July 25, 2021
Posted by: Anonymous
from Elyria, Ohio
Received this as a gift from my Daughters and was very skeptical about the technology, which ended up impressing me at how well it worked. It definitely keeps the bugs away whether on our front porch or boondocking in the woods. BUT I believe it is made of the incorrect material because the plastic just seems to be falling apart. First the lid developed a crack then another, now the magnets that hold the top to the base have pulled out of the plastic and it will no longer make the contacts to operate correctly. Material grade needs to be reengineered.
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service, July 26, 2021
Please contact Thermacell repellents for a replacement at customerservice@thermacell.net We are sorry that repeller top cracked. We will make this right for you.
Written by a customer while visiting thermacell.com
Customer Rating
5
And we're back outdoors!
on July 26, 2021
Posted by: spinnertoo
from Rockville, MD
This absolutely works. We're able to sit outside in the evenings and enjoy visiting with our friends. We've previously had traps we hung in the trees, lanterns we hung around the porch, scented candles, etc. Nothing has worked before this.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
5
Works great!
on July 27, 2021
Posted by: Syracuse Steve
from Syracuse NY
Thermacell works great but I would like to know more about the chemical that makes it work. The active ingredient in the Thermacell Radius is Metofluthrin. Metofluthrin is a chemical created in 2005 by Sumitomo ChemicalCo., Ltd. & was approved by the EPA in 2006. Metofluthrin is extremely effective in killing mosquitoes. During initial testing it was found to be dangerous to dogs, rats, and rabbits. When frequently exposed to Metofluthrin the rats were more likely to develop cancer. So rats, rabbits, and dogs should avoid Metofluthrin but what about humans? Is thermacell safe to breathe? That concerns me.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
1
worked for 1 year for me
on August 10, 2021
Posted by: mammabear
from Shuniah Ontario
I bought this 2 years ago it worked great last year but it doesn't work anymore I charged it and it shows it's fully charged but when you press the button to turn it on it just flashes and won't work
Response from thermacell.comBy Customer Service, August 10, 2021
Hi,
Please reach out to customerservice@thermacell.net to review for a replacement. We would be more than happy to help you at Thermacell.
Please reach out to customerservice@thermacell.net to review for a replacement. We would be more than happy to help you at Thermacell.
Written by a customer while visiting thermacell.com
Customer Rating
2
Top cover cracked after just a few used
on August 15, 2021
Posted by: Ginger
from Portland Maine
The product was recommended by Bill Green who for decades hosted the popular program “Bill Green’s Maine”. He spent all his time outdoors so we decided to give your product a try. It seems to work but we were very disappointed when the top cover cracked after just a few outings. We have duct taped it to see if we can get it to snap in place and are hoping it will work. Need to upgrade the plastic you are using.
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service, August 17, 2021
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com