Customer reviews from thermacell.com
Thermacell - Radius Zone Mosquito Repellent - Black
Average customer rating
3.7
(277 Reviews)
Rating breakdown 277 reviews
5 Stars
148
4 Stars
29
3 Stars
25
2 Stars
24
1 Star
51
69%of customers recommend this product.
(
159 out of
229)
Customer Reviews for Thermacell - Radius Zone Mosquito Repellent - Black
Customer Rating
4
Actually works!
on June 11, 2021
Posted by: jcf66
from guelph, ontario
Mosquitos are out in full force this week - picked up the Thermacell 3 days ago and have enjoyed 3 bug-free evenings on the patio. The battery is very slow to charge. I think that some improvements could be made there.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
1
E55 Can't Review it, can't use it
on June 13, 2021
Posted by: Vandel
from Fort Collins, CO
Purchased an E55 yesterday. I charged it fully and turned it on. Chasing lights then it turns itself off. Can't find any trouble shooting on the site. No trouble shooting with the instructions. Can't even write a review of it so I placed it in Radius gen 2.0. Don't buy this product!
Response from thermacell.comBy Customer Service, June 14, 2021
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
5
Love it!!
on June 15, 2021
Posted by: Nicky
from Rogersville, NB, canada
We live in a high amount of mosquitos and this little device works like magic!! Will be buying a 2nd one in the near future!
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
3
Refill leaked all over
on June 23, 2021
Posted by: Mgoldz
from Longmont CO
I was so excited to try the repellent but when I opened the box the liquid had leaked all over. I only have a cartridge 1/4 full
Response from thermacell.comBy Customer Service, June 23, 2021
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
5
Works great
on July 7, 2021
Posted by: Atlas12
from Mountainside, NJ
I've used the Radius for 2 weeks now, I'm amazed at how well it works.
I'm always the one getting mosquito bites and haven't gotten any .
I'm always the one getting mosquito bites and haven't gotten any .
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
1
Never worked! Waste of money.
on July 9, 2021
Posted by: Lady Di
from Saint Paul Minnesota
I heard how great this product was so I bought 2 of them last year.One for myself and one for my brother. We tried it out and it just did not work. My nephew and his wife and 2 children came over to dig up some plants last fall and with Covid-19 we were going to sit outside and have some pizza. We lasted about 5 minutes before we went inside with everything because the mosquitoes were so bad. We tried many times after this to give it another chance but it never worked.This spring I charged it up to give it a second chance same thing.I don’t know how everyone can give it such a good review. We even made sure we waited for 15 minutes like they recommend.No difference. We really wanted this product to work.I guess it’s back to the mosquito coil for me!
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service, July 12, 2021
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
3
Thermacell radius
on July 9, 2021
Posted by: Anonymous
from San Luis Obispo, ca
I bought two of these last year and they worked beautifully. This year I bought the refills and charged them forever but the light just comes on then goes off. I even cleaned the connectors. Any ideas?
Response from thermacell.comBy Customer Service, July 12, 2021
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
1
dont understand design
on July 18, 2021
Posted by: mike m
from new york
I set gadget in middle of 5' dia table. It seems improbable that the amount of repellent expelled from the unit is not anywhere near the amount needed to discourage mosquitos, and the density of the discharge is so thin it is easily diluted by even the mildest breeze
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service, July 21, 2021
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com