Customer reviews from thermacell.com
Thermacell - Radius Zone Mosquito Repellent - Black
Average customer rating
3.7
(277 Reviews)
Rating breakdown 277 reviews
5 Stars
148
4 Stars
29
3 Stars
25
2 Stars
24
1 Star
51
69%of customers recommend this product.
(
159 out of
229)
Customer Reviews for Thermacell - Radius Zone Mosquito Repellent - Black
Customer Rating
1
Worked 2 times!
on May 30, 2021
Posted by: Sonia
I used it 2 times last summer, put it in a closet for winter. I tried to use it this spring and it was impossible to start the device. Very disappointed. This is very expensive for the quality. I guess I can even not ask for a refund.
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service, June 1, 2021
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
5
Great Product
on May 31, 2021
Posted by: RanWal47
from Texas
I have used 2 of these for 2 years on the coast in Texas on our patio. Works great. During period of high winds some nasty gritters get in, but 99% of the time we are free of the pesky critter.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
1
Short lived
on June 3, 2021
Posted by: Jim76
from Ohio
I bought a Thermacell Radius last year and turned it on this year and nothing even after a 5 hour recharge Nothing. Very dissatisfied!!!!
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service, June 4, 2021
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
1
Unable to recharge
on June 3, 2021
Posted by: Anik
from Québec
I have only used this about 5 times last summer and it stopped working because the battery is out and doesn’t recharge anymore when I plug it. The capsules you buy seperatly are pricy and now I can’t use them because the base product doesn’t work. Very disappointed.
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service, June 4, 2021
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
5
This is the best mosquito repeller ever.
on June 3, 2021
Posted by: Red Grandma
from Wichita Ks
I own a Radius zone a patio shield and portable repeller. I hate mosquitos but they love me. This works. Period. My portable repeller lives in my garden basket. If I’m in the garden it’s within inches of me at all times. Last week my Husband missed my garden basket as he was cleaning up. I was devastated. Water poured out of the repeller. I thought for sure it was toast. Nope! Let it dry throughly. Put I a new repeller square. Put in a new butane cartridge. Clicked the starter as fast as I could.....and there was a glow! Awesome product Guys. Be proud of yourselves.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
5
So far so good!
on June 4, 2021
Posted by: KellyD
from Massachusetts
Followed the charging directions and started it up 15 minutes before going outside - it worked perfectly. We live near wetlands, and it was SUPER warm and humid (I went out at dusk too). The mosquitoes usually DEVOUR our feet/ lower legs when we sit on our patio. With the Thermacell we didn’t get bitten at all. Love this device!
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
5
Perfect for that small outdoor hangout
on June 8, 2021
Posted by: Karmus
from Harlingen, TX
In South Texas the mosquitos are really bad at the beginning of summer. I normally have a place to sit outside to smoke my cigars but around that time I cannot due to how many mosquitos they are. I purchased this a year ago and tried it out, had my doubts since I've tried other products and candles. I was very surprised at this little device, after a few minutes of it warming up, I did not feel or see one mosquito while I was outside smoking. This will be the 2nd year I use it and found out it wasn't charging. Sent a claim in (if you register it, they will give you an additional year of warranty (2 years total), verified a few things and end result, they sent me a replacement one for free. I've been a happy customer with the product and now with their support. I decided to purchase another for my rv to have when we camp out. I highly recommend this product for those small patio set ups or just to have with you.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
3
Works well
on June 10, 2021
Posted by: vvacik13
from Windsor, Ontario, Canada
Very happy with the unit's performance. However be aware! If you don't charge it regularly (even in the winter months when not in use) the unit will NOT take care charge and will become useless when you go to use it again. This happened to our two (2) units as well as to a couple of our friends' units. Be aware!
Written by a customer while visiting thermacell.com