Customer reviews from thermacell.com
Thermacell - Radius Zone Mosquito Repellent - Black
Average customer rating
3.7
(277 Reviews)
Rating breakdown 277 reviews
5 Stars
148
4 Stars
29
3 Stars
25
2 Stars
24
1 Star
51
69%of customers recommend this product.
(
159 out of
229)
Customer Reviews for Thermacell - Radius Zone Mosquito Repellent - Black
Posted by: Owen
from Freehold, NJ
Verified Purchase:Yes
Convenient and works great. All of the products work as advertised
I would recommend this to a friend!
Response from thermacell.comBy Niki, Thermacell Customer Service, January 15, 2021
Happy you love your Thermacell!
Written by a customer while visiting thermacell.com
Customer Rating
5
PERFECT!
on March 31, 2021
Posted by: ANGELVELA
from BUFORD GA
I BOUGHT THIS A WEEK AGO AND IT WORKS WONDERS THESE PAST FEW DAYS WE HAVE HAD SOME WARMER DAYS!!!! DEF WOULD RECOMMEND
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
2
Disappointed
on May 16, 2021
Posted by: Richard B
from Montréal Québec Canada
Bought the Radius june 2020 used it for 3 months and was working perfectly but one year later the thing is dead. Can’t even charge it anymore.
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service, May 17, 2021
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
1
Device Crumbles
on May 21, 2021
Posted by: Enorris
from New York
Used two of these all last summer and the seemed to help keep the bugs away. Broke them out of storage for the winter and found the top section had crumbled on both units. The magnets that hold the top section to the bottom fell out of the case. The top section no longer stays fixed to the top. Plastic seems brittle now.
Unclear if version 2.0 fixes this issue. Not certain I will invest in another set unless this issue is addressed.
Unclear if version 2.0 fixes this issue. Not certain I will invest in another set unless this issue is addressed.
No, I would not recommend this to a friend.
Written by a customer while visiting thermacell.com
Customer Rating
1
Can’t charge, not even a year old
on May 21, 2021
Posted by: Anonymous
from Sturgeon Falls, Ontario, Canada
I bought this unit in June 2020, and truly loved it, purchased a bunch of refills for 2021, but now it won’t charge or turn on. Tried everything, new cable, new charger, nothing works
No, I would not recommend this to a friend.
Written by a customer while visiting thermacell.com
Customer Rating
1
Very poor battery
on May 23, 2021
Posted by: Deane
from Toronto Canada
Bought this Radius unit last year, used one cartridge, put it away charged for the winter and pulled it out and it's dead. The instructions say you have to charge it every 3 months while in storage....REALLY....who would remember this in the middle of the winter.
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service, May 24, 2021
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
1
Great until it broke
on May 25, 2021
Posted by: Anna
from SF Bay Area
I bought the Radius 2.0 last May (2020). Used it a few times and it worked great. Just bought some refills but when I took out the radius this year (May 2021) it is dead. Looks like it is the battery. It wont charge, the light wont turn on, the whole thing is useless. Seems like this is a recurring issue with anyone who stopped using it over the winter. I emailed customer service and will wait to hear what to do next, but I was hoping to use it this weekend. I hope Thermacell stands by their products and fixes this issue because it did work last year and i wish i could recommend it to others.
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service, May 26, 2021
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Someone from Customer Service will make this right for you.
Written by a customer while visiting thermacell.com
Customer Rating
1
Lasted one summer, Dead the next
on May 29, 2021
Posted by: Shan
from North Carolina
I bought this at the end of last summer (August) and pulled it out to charge now that mosquitos are back, I was so disappointed to find that it had died in storage and won't turn on. Great device which works well, but wish the battery lasted longer when out of use seasonally. Would consider buying again if there is a way to prevent this from recurring.
No, I would not recommend this to a friend.
Response from thermacell.comBy Customer Service, June 1, 2021
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com